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Technology training as a vocation combines all of my interests and gives me incredible job satisfaction, especially when working for a team who focuses on quality, empathy for who they serve, and values an authentic, sincere approach to providing value. I'm looking for a team who enjoys collaboration, is open to creative solutions, appreciates honest feedback, and wants to make the best product possible, all while learning from each other. I am driven to make quality products that people appreciate. I value providing value over most things and I'm determined to have a good time doing it.I am a patient with everyone I encounter. Not everyone has a good day, or year for that matter. I've never been someone to go to HR for any reason. I choose to resolve conflict directly and with empathy. I feel like that's important to point out, especially in the times we live in.As a seasoned technology trainer, I specialize in delivering comprehensive training on Microsoft Office and a wide range of corporate hardware and software especially related to the legal industry. My skills lie in creating high-quality learning experiences through interactive classroom sessions, webinars, quick reference guides, microlearning, and engaging e-learning videos. Proficient in using tools like Camtasia, Captivate, and Articulate. I have an extensive background in technology and support, giving me an edge over general trainers.My diverse background in video production, stand-up comedy, VR, web design, UX design and graphic design enhances my ability to create and deliver exceptional learning materials. This unique blend of skills allows me to connect with learners effectively and make complex concepts accessible.
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Senior Technology TrainerMilbank Llp May 2022 - Aug 2024New York, United StatesNew Hire Onboarding - Technology QA, Presentation, Reporting and Follow up.Continued learning and education for different departments and at the request of team leads and department managers.Working with departments and SME's to review needs assessment, software rollouts and reviews.Curriculum development and training for Summer and Fall Associate classes.Technical writing - Creating Quick reference cards, newsletters, follow ups, resource emails, and templates.Developing e-learning - Webinars, video courses, quick tips and additional resources. -
Information Technology TrainerDavis Polk & Wardwell Llp Jan 2018 - Sep 2021Greater New York City Area -
Technology Support TrainerLatham & Watkins Jul 2011 - Oct 2017Greater New York City AreaConduct new hire training for all support staff, attorneys and partners.Produce eLearning video tips, courses and animated GIF instruction using Camtasia and Active Presenter.Publish a weekly newsletter with class offerings, quick tips & tutorials.Create needs assessment and training effectiveness by analyzing the help desk ticketing system.Develop training modules and tip sheets for current and new firm software: iManage, Windows 10/7 OS, Microsoft Office 2010/2016, Adobe Acrobat X/DC, Carpe Diem/DTE/Intapp, Conference room scheduling (EMS), Outlook, Interaction CMS, Litera Change Pro document compare, Chrome River Expenses and Invoicing, Lync/Skype for instant messenging, Cisco Jabber soft phone, Cisco Phones 8851, Blackberry/Iphone/Android firm email integration, Cisco VPN & Microsoft Remote access, AT&T Connect, and 3E accounting software for Elite. -
Helpdesk OperatorShearman & Sterling Llp Dec 2010 - Jun 2011Greater New York City Area• Supported 1200+ users with a daily average of 40-50 calls. • Performed remote access support for all firm applications including Microsoft Office DocsOpen, DeltaView, RSA,VPN remote access and firm specific applications. • Tracked and created clear, detailed user support tickets using Altiris, escalated higher level tickets to appropriate technology departments, and followed up with users and technology staff in confirming the resolution of user issues. -
Technical Support SpecialistNewbay Media Feb 2010 - Apr 2010Greater New York City Area• Imaging and rollout of Windows and Apple hardware, printer and peripherals. • Create new user accounts, email accounts, and Cisco Phone assignments using Active Directory and CUPC. • Assist in user migration to new offices, reconnecting hardware and peripherals, reconnect and organize network connections at user location and server room patch panel. • Respond to troubleshooting requests and training on new hardware and software. -
Technical SupportKatten Muchin Rosenman Llp Mar 2007 - Feb 2010Greater New York City Area• Managing and troubleshooting all issues in office with support from main office. • Answered incoming calls, resolved and escalated issues, managed call log & ticketing system (GWI) and supported all firm specific applications including Outlook, Word, PowerPoint, Desksite, Carpe Diem, Hotdocs, Interaction, PeopleSoft, Icreate, Adobe Professional 9, IE, Citrix, VPN, Outlook Web Access online data rooms, all software and all hardware. • Rolled out, upgraded and repaired all hardware and software. Distributed soft & hard token keyfobs, managed loaner laptops, CD duplications, AD group memberships and application permissions. • Assisted in developing helpdesk documentation. -
Desktop Support/Rollout Specialist (Contract)Bingham Mccutchen Llp Aug 2006 - Dec 2006San Francisco Bay Area• Repaired and imaged user machines, configured and deployed new laptops, desktops, monitors, and docking stations. • Optimizing rollout procedures for minimal user downtime and cleaner migration of user profiles. • Performed software configurations, backups and QC tested new machines. Managed hardware inventory checklist database and managed disposal/sale of old hardware. -
Office ManagementReadisuite Llc Jan 2006 - Aug 2006San Francisco, California, United StatesGreeted guests, took care of requests for clients. -
TechnicianMckenna Long & Aldridge Llp Jul 2004 - Oct 2005San Francisco Bay Area• Managing and troubleshooting all issues in office with support from main office. • Answered incoming calls, resolved and escalated issues, managed call log & ticketing system (GWI) and supported all firm specific applications including Outlook, Word, PowerPoint, Desksite, Carpe Diem, Hotdocs, Interaction, PeopleSoft, Icreate, Adobe Professional 9, IE, Citrix, VPN, Outlook Web Access online data rooms, all software and all hardware. • Rolled out, upgraded and repaired all hardware and software. Distributed soft & hard token keyfobs, managed loaner laptops, CD duplications, AD group memberships and application permissions. • Assisted in developing helpdesk documentation. -
Desktop SupportReed Smith Llp Jan 2005 - May 2005Oakland, Ca -
Helpdesk SpecialistTownsend And Townsend Jul 2002 - May 2003San Francisco -
Hot Dog VendorStanley Steamer Aug 2001 - Sep 2002San Francisco Bay AreaSold hot dogs and pretzels with enthusiasm -
HelpdeskPaul Hastings Apr 2000 - May 2001San Francisco Bay AreaSupported users in person and over the phone -
Computer Support And TrainingSeverson & Werson Sep 1999 - May 2000San Francisco Bay AreaAnswered Helpdesk callsIssued LaptopsTrained attorneys and support staff on firm software -
DoormanRed Lion Hotels Franchising, Inc. Jan 1998 - Dec 1999Portland, Oregon Area -
Tech SupportLucas Arts Entertainment Co Sep 1999 - Oct 1999San Rafael -
Data Entry SpecialistMacromedia Incorporated May 1999 - Sep 1999San Francisco Bay Area -
Banquet WaiterRitz-Carlton Hotel Company May 1998 - Jan 1999Portland, Oregon Area -
AnimatorTeleport Studios Feb 1997 - Jan 1999Portland, Oregon AreaComputer Animator. Worked on 3D projects including theater trailer for Regal Cinemas.
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HeldeskTeleport Internet Services Sep 1997 - May 1998Answered the phone helping people connect to the ISP
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Tech SupportChs Berwick Hospital Corporation Jan 1997 - Sep 1997San Francisco Bay Area -
SalespersonEgghead Software Sep 1996 - Aug 1997Portland, Oregon AreaSold software as well as software security enforcer. -
WaiterIzzys Pizza Sep 1996 - May 1997Eugene, Oregon AreaHead waiter and pizza slice deliverer. Refilled sodas. -
Qa Tester. Game TesterDynamix Jun 1995 - Aug 1995Eugene, Oregon AreaTested computer game software for errors. -
SalespersonSoftware Etcetera Jun 1993 - May 1994Honolulu, Hi
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Delivery DriverDominoes Pizza Aug 1992 - May 1993Waikiki, Hi -
Bus BoyHard Rock International Jan 1993 - Apr 1993Honolulu, Hi -
ValetRitz-Carlton Hotel Company May 1991 - Sep 1991Kailua, KonaParked cars for the rich and famous -
Banquet WaiterHilo Hotel May 1991 - Sep 1991HiloSet up and staffed banquets
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WaiterIvar'S Inc. May 1991 - Aug 1991Greater Seattle Area -
Salad ChefThe Keg May 1991 - Aug 1991Bremerton, WaPrepared a variety of hot and cold salads for guests
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Bus BoyFiascos Restaurant Jan 1990 - Dec 1990Hilo, HiTook dirty dishes off tables, put clean ones back on
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Delivery DriverDominoes Pizza Jan 1989 - Dec 1989Hilo, HiDelivered Pizza, like a boss -
BaggerSure Save Super Market Ltd. Jan 1988 - Dec 1988Hilo, HiBagged groceries like a boss
Ian Jensen Skills
Ian Jensen Education Details
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3.89 -
3.89 -
Liberal Arts And Sciences/Liberal Studies -
Liberal Arts And Sciences/Liberal Studies -
Liberal Arts
Frequently Asked Questions about Ian Jensen
What is Ian Jensen's role at the current company?
Ian Jensen's current role is Technology Trainer | Classroom and virtual, E-Learning Development, Instructional Design..
What is Ian Jensen's email address?
Ian Jensen's email address is ia****@****ail.com
What is Ian Jensen's direct phone number?
Ian Jensen's direct phone number is +141586*****
What schools did Ian Jensen attend?
Ian Jensen attended Hunter College, Hunter College, City University Of New York-Hunter College, Portland State University, University Of Oregon, University Of Hawaii At Manoa, University Of Hawaii At Hilo.
What are some of Ian Jensen's interests?
Ian Jensen has interest in Social Services, Education, Science And Technology, Animal Welfare, Arts And Culture.
What skills is Ian Jensen known for?
Ian Jensen has skills like Microsoft Office, Autonomy Imanage, Intapp Time, Microsoft Word, Powerpoint, Itsm, Litera Changepro, Interaction, Cisco Technologies, Deltaview, Carpe Diem, Dte.
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Ian Jensen
Peachtree City, Ga1southerncompany.com
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