Ian Jensen

Ian Jensen Email and Phone Number

Technology Trainer | Classroom and virtual, E-Learning Development, Instructional Design.
Ian Jensen's Location
Queens County, New York, United States, United States
Ian Jensen's Contact Details

Ian Jensen personal email

Ian Jensen phone numbers

About Ian Jensen

Technology training as a vocation combines all of my interests and gives me incredible job satisfaction, especially when working for a team who focuses on quality, empathy for who they serve, and values an authentic, sincere approach to providing value. I'm looking for a team who enjoys collaboration, is open to creative solutions, appreciates honest feedback, and wants to make the best product possible, all while learning from each other. I am driven to make quality products that people appreciate. I value providing value over most things and I'm determined to have a good time doing it.I am a patient with everyone I encounter. Not everyone has a good day, or year for that matter. I've never been someone to go to HR for any reason. I choose to resolve conflict directly and with empathy. I feel like that's important to point out, especially in the times we live in.As a seasoned technology trainer, I specialize in delivering comprehensive training on Microsoft Office and a wide range of corporate hardware and software especially related to the legal industry. My skills lie in creating high-quality learning experiences through interactive classroom sessions, webinars, quick reference guides, microlearning, and engaging e-learning videos. Proficient in using tools like Camtasia, Captivate, and Articulate. I have an extensive background in technology and support, giving me an edge over general trainers.My diverse background in video production, stand-up comedy, VR, web design, UX design and graphic design enhances my ability to create and deliver exceptional learning materials. This unique blend of skills allows me to connect with learners effectively and make complex concepts accessible.

Ian Jensen's Current Company Details

Technology Trainer | Classroom and virtual, E-Learning Development, Instructional Design.
Ian Jensen Work Experience Details
  • Milbank Llp
    Senior Technology Trainer
    Milbank Llp May 2022 - Aug 2024
    New York, United States
    New Hire Onboarding - Technology QA, Presentation, Reporting and Follow up.Continued learning and education for different departments and at the request of team leads and department managers.Working with departments and SME's to review needs assessment, software rollouts and reviews.Curriculum development and training for Summer and Fall Associate classes.Technical writing - Creating Quick reference cards, newsletters, follow ups, resource emails, and templates.Developing e-learning - Webinars, video courses, quick tips and additional resources.
  • Davis Polk & Wardwell Llp
    Information Technology Trainer
    Davis Polk & Wardwell Llp Jan 2018 - Sep 2021
    Greater New York City Area
  • Latham & Watkins
    Technology Support Trainer
    Latham & Watkins Jul 2011 - Oct 2017
    Greater New York City Area
    Conduct new hire training for all support staff, attorneys and partners.Produce eLearning video tips, courses and animated GIF instruction using Camtasia and Active Presenter.Publish a weekly newsletter with class offerings, quick tips & tutorials.Create needs assessment and training effectiveness by analyzing the help desk ticketing system.Develop training modules and tip sheets for current and new firm software: iManage, Windows 10/7 OS, Microsoft Office 2010/2016, Adobe Acrobat X/DC, Carpe Diem/DTE/Intapp, Conference room scheduling (EMS), Outlook, Interaction CMS, Litera Change Pro document compare, Chrome River Expenses and Invoicing, Lync/Skype for instant messenging, Cisco Jabber soft phone, Cisco Phones 8851, Blackberry/Iphone/Android firm email integration, Cisco VPN & Microsoft Remote access, AT&T Connect, and 3E accounting software for Elite.
  • Shearman & Sterling Llp
    Helpdesk Operator
    Shearman & Sterling Llp Dec 2010 - Jun 2011
    Greater New York City Area
    • Supported 1200+ users with a daily average of 40-50 calls. • Performed remote access support for all firm applications including Microsoft Office DocsOpen, DeltaView, RSA,VPN remote access and firm specific applications. • Tracked and created clear, detailed user support tickets using Altiris, escalated higher level tickets to appropriate technology departments, and followed up with users and technology staff in confirming the resolution of user issues.
  • Newbay Media
    Technical Support Specialist
    Newbay Media Feb 2010 - Apr 2010
    Greater New York City Area
    • Imaging and rollout of Windows and Apple hardware, printer and peripherals. • Create new user accounts, email accounts, and Cisco Phone assignments using Active Directory and CUPC. • Assist in user migration to new offices, reconnecting hardware and peripherals, reconnect and organize network connections at user location and server room patch panel. • Respond to troubleshooting requests and training on new hardware and software.
  • Katten Muchin Rosenman Llp
    Technical Support
    Katten Muchin Rosenman Llp Mar 2007 - Feb 2010
    Greater New York City Area
    • Managing and troubleshooting all issues in office with support from main office. • Answered incoming calls, resolved and escalated issues, managed call log & ticketing system (GWI) and supported all firm specific applications including Outlook, Word, PowerPoint, Desksite, Carpe Diem, Hotdocs, Interaction, PeopleSoft, Icreate, Adobe Professional 9, IE, Citrix, VPN, Outlook Web Access online data rooms, all software and all hardware. • Rolled out, upgraded and repaired all hardware and software. Distributed soft & hard token keyfobs, managed loaner laptops, CD duplications, AD group memberships and application permissions. • Assisted in developing helpdesk documentation.
  • Bingham Mccutchen Llp
    Desktop Support/Rollout Specialist (Contract)
    Bingham Mccutchen Llp Aug 2006 - Dec 2006
    San Francisco Bay Area
    • Repaired and imaged user machines, configured and deployed new laptops, desktops, monitors, and docking stations. • Optimizing rollout procedures for minimal user downtime and cleaner migration of user profiles. • Performed software configurations, backups and QC tested new machines. Managed hardware inventory checklist database and managed disposal/sale of old hardware.
  • Readisuite Llc
    Office Management
    Readisuite Llc Jan 2006 - Aug 2006
    San Francisco, California, United States
    Greeted guests, took care of requests for clients.
  • Mckenna Long & Aldridge Llp
    Technician
    Mckenna Long & Aldridge Llp Jul 2004 - Oct 2005
    San Francisco Bay Area
    • Managing and troubleshooting all issues in office with support from main office. • Answered incoming calls, resolved and escalated issues, managed call log & ticketing system (GWI) and supported all firm specific applications including Outlook, Word, PowerPoint, Desksite, Carpe Diem, Hotdocs, Interaction, PeopleSoft, Icreate, Adobe Professional 9, IE, Citrix, VPN, Outlook Web Access online data rooms, all software and all hardware. • Rolled out, upgraded and repaired all hardware and software. Distributed soft & hard token keyfobs, managed loaner laptops, CD duplications, AD group memberships and application permissions. • Assisted in developing helpdesk documentation.
  • Reed Smith Llp
    Desktop Support
    Reed Smith Llp Jan 2005 - May 2005
    Oakland, Ca
  • Townsend And Townsend
    Helpdesk Specialist
    Townsend And Townsend Jul 2002 - May 2003
    San Francisco
  • Stanley Steamer
    Hot Dog Vendor
    Stanley Steamer Aug 2001 - Sep 2002
    San Francisco Bay Area
    Sold hot dogs and pretzels with enthusiasm
  • Paul Hastings
    Helpdesk
    Paul Hastings Apr 2000 - May 2001
    San Francisco Bay Area
    Supported users in person and over the phone
  • Severson & Werson
    Computer Support And Training
    Severson & Werson Sep 1999 - May 2000
    San Francisco Bay Area
    Answered Helpdesk callsIssued LaptopsTrained attorneys and support staff on firm software
  • Red Lion Hotels Franchising, Inc.
    Doorman
    Red Lion Hotels Franchising, Inc. Jan 1998 - Dec 1999
    Portland, Oregon Area
  • Lucas Arts Entertainment Co
    Tech Support
    Lucas Arts Entertainment Co Sep 1999 - Oct 1999
    San Rafael
  • Macromedia Incorporated
    Data Entry Specialist
    Macromedia Incorporated May 1999 - Sep 1999
    San Francisco Bay Area
  • Ritz-Carlton Hotel Company
    Banquet Waiter
    Ritz-Carlton Hotel Company May 1998 - Jan 1999
    Portland, Oregon Area
  • Teleport Studios
    Animator
    Teleport Studios Feb 1997 - Jan 1999
    Portland, Oregon Area
    Computer Animator. Worked on 3D projects including theater trailer for Regal Cinemas.
  • Teleport Internet Services
    Heldesk
    Teleport Internet Services Sep 1997 - May 1998
    Answered the phone helping people connect to the ISP
  • Chs Berwick Hospital Corporation
    Tech Support
    Chs Berwick Hospital Corporation Jan 1997 - Sep 1997
    San Francisco Bay Area
  • Egghead Software
    Salesperson
    Egghead Software Sep 1996 - Aug 1997
    Portland, Oregon Area
    Sold software as well as software security enforcer.
  • Izzys Pizza
    Waiter
    Izzys Pizza Sep 1996 - May 1997
    Eugene, Oregon Area
    Head waiter and pizza slice deliverer. Refilled sodas.
  • Dynamix
    Qa Tester. Game Tester
    Dynamix Jun 1995 - Aug 1995
    Eugene, Oregon Area
    Tested computer game software for errors.
  • Software Etcetera
    Salesperson
    Software Etcetera Jun 1993 - May 1994
    Honolulu, Hi
  • Dominoes Pizza
    Delivery Driver
    Dominoes Pizza Aug 1992 - May 1993
    Waikiki, Hi
  • Hard Rock International
    Bus Boy
    Hard Rock International Jan 1993 - Apr 1993
    Honolulu, Hi
  • Ritz-Carlton Hotel Company
    Valet
    Ritz-Carlton Hotel Company May 1991 - Sep 1991
    Kailua, Kona
    Parked cars for the rich and famous
  • Hilo Hotel
    Banquet Waiter
    Hilo Hotel May 1991 - Sep 1991
    Hilo
    Set up and staffed banquets
  • Ivar'S Inc.
    Waiter
    Ivar'S Inc. May 1991 - Aug 1991
    Greater Seattle Area
  • The Keg
    Salad Chef
    The Keg May 1991 - Aug 1991
    Bremerton, Wa
    Prepared a variety of hot and cold salads for guests
  • Fiascos Restaurant
    Bus Boy
    Fiascos Restaurant Jan 1990 - Dec 1990
    Hilo, Hi
    Took dirty dishes off tables, put clean ones back on
  • Dominoes Pizza
    Delivery Driver
    Dominoes Pizza Jan 1989 - Dec 1989
    Hilo, Hi
    Delivered Pizza, like a boss
  • Sure Save Super Market Ltd.
    Bagger
    Sure Save Super Market Ltd. Jan 1988 - Dec 1988
    Hilo, Hi
    Bagged groceries like a boss

Ian Jensen Skills

Microsoft Office Autonomy Imanage Intapp Time Microsoft Word Powerpoint Itsm Litera Changepro Interaction Cisco Technologies Deltaview Carpe Diem Dte Docsopen Stand Up Comedy Short Films Sketch Comedy Emcee Chrome River Technical Training Microsoft Excel Altiris Console Active Directory Windows 10 Windows 7 Windows Xp Camtasia Desksite Filesite

Ian Jensen Education Details

Frequently Asked Questions about Ian Jensen

What is Ian Jensen's role at the current company?

Ian Jensen's current role is Technology Trainer | Classroom and virtual, E-Learning Development, Instructional Design..

What is Ian Jensen's email address?

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What is Ian Jensen's direct phone number?

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What schools did Ian Jensen attend?

Ian Jensen attended Hunter College, Hunter College, City University Of New York-Hunter College, Portland State University, University Of Oregon, University Of Hawaii At Manoa, University Of Hawaii At Hilo.

What are some of Ian Jensen's interests?

Ian Jensen has interest in Social Services, Education, Science And Technology, Animal Welfare, Arts And Culture.

What skills is Ian Jensen known for?

Ian Jensen has skills like Microsoft Office, Autonomy Imanage, Intapp Time, Microsoft Word, Powerpoint, Itsm, Litera Changepro, Interaction, Cisco Technologies, Deltaview, Carpe Diem, Dte.

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