Enterprise Resources Planning Hr Consulted
The Privet Office Of H.H. Shaikh Tahnoon Bin Mohamed Al Nahyan
Abu Dhabi Emirate, United Arab Emirates
My Responsibilities:As ERP HR Consulting:- Responsible of implementing three Microsoft Dynamic 365 As Human resource Consulting for Human resource, Payroll ME and CRM App .- Preparing documentation for all implementing process (BRA, SDD, User manual)- Responsible for training HR team on how to use D365 App.As Service Desk & Customer Service Assistant Manager:- Engaging with customers through phone or email, recording their inquiries in the CRM software, and maintaining their records- Responding to customers' queries promptly and furnishing them with valuable information and effective solutions- Supplying technical specifications for our products and services when requested- Handling customer service or billing issues by either resolving them at my level (Lvl 0) or escalating them to the relevant department (Lvl 1)- Continuously following up with customers to provide updates and feedback regarding their service requests- Gathering and reviewing all pertinent information to assess the legitimacy and underlying causes of customer complaints, offering Level 1 diagnostic support to the maintenance department- Thoroughly examining insurance policy terms within the contract and providing tailored advice to customers- Proposing enhancements for our products, service offerings, and operational processes