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Ibrahim Salami Email & Phone Number
Technical Support Engineer (Tier 2 and Second Level)
at
360dialog
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Technical Support Engineer (Tier 2 and Second Level)
Location
Lagos State, Nigeria, Nigeria
Company size
Who is Ibrahim Salami? Overview
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Quick answer
Ibrahim Salami is listed as Technical Support Engineer (Tier 2 and Second Level) at 360dialog, a company with 108 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Ibrahim Salami.
Ibrahim Salami previously worked as Technical Support Engineer (Tier 2/Second Level) at 360Dialog and Developer Support Engineer at Get.Chat Sp Z O.O.. Ibrahim Salami holds Bachelor Of Science - Bsc, Computer Science from Lead City University.
Company email context
Email format at 360dialog
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360dialog
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Profile bio
About Ibrahim Salami
With over 7 years of experience in providing global technical support for software, products, and applications, I excel in troubleshooting and resolving complex issues efficiently. My skill set includes REST API, GraphQL, SQL, Python, and managing support through ticketing systems like JIRA, Salesforce, Zendesk, and Intercom. I have extensive experience in frontline customer-facing support via phone, email, online meetings, and ticket systems. Additionally, I am proficient in using Grafana and logging systems, leveraging browser debugging tools for detailed analysis, and crafting clear, user-centric technical documentation.
Listed skills include Customer Service, Graphic Design, Software Installation, Microsoft Office, and 33 others.
Current workplace
Ibrahim Salami's current company
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360Dialog
8 roles
Ibrahim Salami work experience
A career timeline built from the work history available for this profile.
Technical Support Engineer (Tier 2/Second Level)
CurrentAs a Tier 2 Technical Support Engineer, I provide advanced technical support directly to customers and manage escalated tickets from Tier 1 support agents. I collaborate closely with the engineering team to debug, troubleshoot, and implement fixes for customer-reported bugs, ensuring timely resolution of complex issues within our web application and.
Nov 2023 - Present
Developer Support Engineer
Provide direct technical support to customers, addressing and resolving complex issues related to web and mobile applications, REST APIs, and GraphQL.Collaborate closely with the engineering team to debug, identify root causes, and implement fixes for bugs reported by customers, ensuring minimal disruption and quick resolutions.Utilize tools such as.
Oct 2022 - Nov 2023
Software Backend Engineer
Engineered, tested, and debugged backend services for financial applications using Python and Flask, ensuring the reliability and security of business-critical financial services.Developed and integrated code with third-party financial API services, tools, and internal business logic, enhancing the functionality and service offerings of the Fintech.
Aug 2022 - Nov 2023
Technical Support Engineer (Api Integrations)
Write and maintain Python code to address bug fixes, ensuring the stability and performance of our API products and web/mobile applications.Provide direct support to developers integrating our API products, utilizing tools like POSTMAN, CURL, and browser debugging tools to troubleshoot, diagnose, and resolve API issues reported via REST API or.
Nov 2021 - Aug 2022
Technical Support Engineer (Tier 2/Second Level)
Started as a Technical Support Engineer First Level and grew to Second Level Support.Provided expert-level frontline support for customers using our desktop application, ensuring quick and efficient resolution of issues through direct engagement via online meetings, phone calls, email, and ticketing systems.Managed escalated tickets from the Level 1.
Jun 2020 - Nov 2021
Lead Technical Support Engineer
Started as a Technical Support Engineer and grew to the Lead Technical Support Engineer.Managed a team of 5 technical support engineers, providing guidance, mentorship, and organizing regular technical training sessions to enhance team performance and knowledge.Utilized SQL to extract and analyze data, facilitating the resolution of complex issues within.
May 2019 - May 2020
Technical Support Engineer
Utilized SQL to extract and analyze data, facilitating the resolution of complex issues within web and mobile applications. Employed browser debugging tools to diagnose and troubleshoot front-end application issues, ensuring optimal performance and user experience.Collaborated closely with the engineering team to test and validate new features in both.
Dec 2016 - May 2019
Team & coworkers
Colleagues at 360dialog
Other employees you can reach at 360dialog.com. View company contacts for 108 employees →
IC
Israel Chukwuemeka
Colleague at 360Dialog
Lagos State, Nigeria, Nigeria
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MR
Monty Rajak
Colleague at 360Dialog
Sagar, Madhya Pradesh, India, India
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GS
Gleb Semeniuk
Colleague at 360Dialog
Prague, Czechia, Czech Republic
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MM
Michelly Maia
Colleague at 360Dialog
São Paulo, Brazil, Brazil
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BS
Bruna Silva
Colleague at 360Dialog
Curitiba, Paraná, Brazil, Brazil
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FO
Finbarr O'Mahony
Colleague at 360Dialog
Dublin, County Dublin, Ireland, Ireland
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PP
Paulo Poli
Colleague at 360Dialog
São Paulo, São Paulo, Brazil, Brazil
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MS
Martina Sesar
Colleague at 360Dialog
Croatia, Croatia
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AH
Amar Hodžić
Colleague at 360Dialog
Bosanska Krupa, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina, Bosnia And Herzegovina
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WG
Wojciech Gołaszewski
Colleague at 360Dialog
Wrocław, Dolnośląskie, Poland, Poland
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Israel Chukwuemeka
Colleague at 360Dialog
Lagos State, Nigeria, Nigeria
View →
MR
Monty Rajak
Colleague at 360Dialog
Sagar, Madhya Pradesh, India, India
View →
GS
Gleb Semeniuk
Colleague at 360Dialog
Prague, Czechia, Czech Republic
View →
MM
Michelly Maia
Colleague at 360Dialog
São Paulo, Brazil, Brazil
View →
BS
Bruna Silva
Colleague at 360Dialog
Curitiba, Paraná, Brazil, Brazil
View →
FO
Finbarr O'Mahony
Colleague at 360Dialog
Dublin, County Dublin, Ireland, Ireland
View →
PP
Paulo Poli
Colleague at 360Dialog
São Paulo, São Paulo, Brazil, Brazil
View →
MS
Martina Sesar
Colleague at 360Dialog
Croatia, Croatia
View →
AH
Amar Hodžić
Colleague at 360Dialog
Bosanska Krupa, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina, Bosnia And Herzegovina
View →
WG
Wojciech Gołaszewski
Colleague at 360Dialog
Wrocław, Dolnośląskie, Poland, Poland
View →
1 education record
Ibrahim Salami education
-
Lead City University
FAQ
Frequently asked questions about Ibrahim Salami
Quick answers generated from the profile data available on this page.
What company does Ibrahim Salami work for?
Ibrahim Salami works for 360dialog.
What is Ibrahim Salami's role at 360dialog?
Ibrahim Salami is listed as Technical Support Engineer (Tier 2 and Second Level) at 360dialog.
Where is Ibrahim Salami based?
Ibrahim Salami is based in Lagos State, Nigeria, Nigeria while working with 360dialog.
What companies has Ibrahim Salami worked for?
Ibrahim Salami has worked for 360Dialog, Get.Chat Sp Z O.O., Bloc, Micro Focus, and Sumeru Nigeria Limited.
Who are Ibrahim Salami's colleagues at 360dialog?
Ibrahim Salami's colleagues at 360dialog include Israel Chukwuemeka, Monty Rajak, Gleb Semeniuk, Michelly Maia, and Bruna Silva.
How can I contact Ibrahim Salami?
You can use AeroLeads to view verified contact signals for Ibrahim Salami at 360dialog, including work email, phone, and LinkedIn data when available.
What schools did Ibrahim Salami attend?
Ibrahim Salami holds Bachelor Of Science - Bsc, Computer Science from Lead City University.
What skills is Ibrahim Salami known for?
Ibrahim Salami is listed with skills including Customer Service, Graphic Design, Software Installation, Microsoft Office, Windows, Software Documentation, Windows 7, and Microsoft Excel.
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