Mohd Idzham Email & Phone Number

Penang, Malaysia

• Motorola Customer Technical Support for APAC region (Devices)• Resolved technical issues using the Kepner-Tregoe method to pinpoint problems.• Analyzed customer logs, providing actionable recommendations based on data.• Communicated solutions effectively to customers in writing and verbally.• Educated customers on product features, enhancing their user experience.• Worked closely with Sales, Production, and Engineering to meet customer deadlines.• Delivered technical training and presentations to internal teams.• Managed issue tracking and performance reporting using SNOW tools.• Created reference guides for launching new products.• Skilled in various technologies such as TETRA, ASTRO, LEX, WAVE, and EDESIX.

Penang, Malaysia

• Motorola Customer Technical Support NALA Service Operations (ASTRO)• Provide remote troubleshooting, analysis, and solutions for Motorola's ASTRO customer infrastructure systems• Prioritize incoming calls, cases, chats, and escalations to deliver excellent technical support service.• Collaborate with Tier 3 and CSE engineers on complex technical issues escalation• Provide analysis and solutions to ASTRO customers worldwide remotely.• Provide ASTRO system upgrade by software patching, re-installation on a live system and validation on the updated system to ensure no communication breakdown in the field.

Penang, Malaysia

• Involved in first and newly RF project in testing radio for antenna system support• Responsible for tester station set up including RF cabling with RF equipment suchas Signal Generator, Network Analyzer, RF switch box, Power Meter, etc.• Involved with set up of leak tester station with Nolek instrument to ensure radio passed IP65 rating• Responsible on tester calibration and validation before start testing by working closely with Poland team.• Troubleshoot the RF equipment failure while testing and refer to debug team on debugging process.

Penang, Malaysia

Client Location: Motorola Solutions PenangSoftware Testing & Verification: Perform grey box testing in various phases of testing i.e system test, sanity test,expert test and etc Ensure the quality of the mission critical products Effective defect/bug tracking and reporting using JIRA to improvecommunications and reduce delay Using HP-ALM tools for quality assurance and test management to improveproject milestones, deliverables and resourcesWiFi, BT, RF, GPS and Data Testing: WiFi test with 2.4 and 5 Ghz band also with range testing. Bluetooth test with various profile such as DUN, SPP, HSP, PAN, etc. RF test using Communication Analyzer, Oscilloscope, Signal Generator GPS test using Spirent STR4500s simulator hardware along with SimPLEX andGoogle Earth software. Data test such as Two Factor Authentication, Over the Air features and etc Scrum Lead: Monitor and keep tracks teams testing progress and performance to achieveproject goal and assist scrum members on escalated issues. Involve in project planning and progress meeting with Team Lead Support team on any complex testing and provides training when necessary.Test Maintenance: Work with test maintenance team on test case modification and developingnew test case to cover Software Requirement Specifications (SRS) Project Astro Vista Test Case Development Create Automation Test Case using in house Software (Vista). Execute and verify the test results follow the requirements.

Perlis, Malaysia

Supervise on installation, testing and removing electric meter, installation and maintenance of street light, cable jointing and cable termination, locate cable failure in underground and overhead, maintenance of low voltage overhead system and maintenance of substation buildings and pole substations.

Perlis, Malaysia

Supervision of Proven IBS system, earthwork, survey, sewerage, water reticulation, drainage, low voltage cabling, telecom reticulation, open space, detention pond and landscape on 6 blocks of 7 storey buildings.

Bachelor Of Engineering - Be, Electrical Engineering, 2.96

Activities and Societies: Electrical Engineering Association (ELETA)As secretary of the societies and responsible in managing activities.

Diploma, Electrical Engineering (Instrumentation), 3.07