Ievgen Savin Email & Phone Number

Krakow Metropolitan Area

- leading a team of 6 BizOps specialists to ensure all operations and services are up and running in Business Operations Department;- driving firm wide strategic projects from BizOps perspective: a. Data migration project from one OANDA entity to another (planning, exploring potential discrepancies between two separate systems, preparation of Production changes/releases, deployment of the changes into LIVE environment via Linux Command Line + Python scripts, transferring data, reconciliation, etc.); b. Launching new instruments in Company offering; c. Creation of new entities; d. Implementation of monitoring activities; e. Bulk data projects- reviewing and approving Bitbucket commits' of the Team;- working with a retail aggregation platform configuration (oneZero, PrimeXM);- working with MetaTrader 4/5, MetaTrader 4/5 Admin, MetaTrader 4/5 Manager (configuration & administration & plugin tests and upgrades, etc.)- settling the Business Operations ERM Risk assessment (KPI, Risks, controls, KRIs, Metrics, etc.)- implementation of automation for backend system change releases via RUNDECK;- ensuring that the team is constantly growing and developing its potential (growth of current team members and hiring new team members to fulfill business needs and achieve settled milestones);- assisting and motivating my team members (organizing trainings, tech courses);

Краков, Малое Польское Воеводство, Польша

- leading a team of 5 BizOps specialists to ensure all operations and services are up and running in Business Operations Department;- systems are configured and incidents are taken care of in a timely manner,- preparing and running reports, dashboards for senior management using DOMO, Excel, SQL, JIRA;- organizing and providing training sessions for new hires;- running quality assurance, pre and post deployment verification of releases made by the Team;- involved in strategic company projects, leading Business Operations Team's project sections;

Krakow Metropolitan Area

- resolving technology and execution enquiries that were escalated to BizOps;- global incident management, running firm-wide incident response & coordination, from discovery/triage through to fix/release;- performing change & client impact assessments and platform configuration via RAVEN/GITHUB/BITBUCKET releases: CURL & Ansible based (i.e. leverage configuration, fin. rates configurations, adding new instruments, MetaTrader 4/5 configuration, financing/spread configurations etc.);- FIX & REST API onboarding & support & troubleshooting in Ubuntu, updating webpages (via Linux machine);- creating documentation - internal and client-facing procedures and technical documentation for support & platform usage;- running various projects (i.e. data-migration, bulk account changes, mass closures, development of the tools & resources for internal usage, engaged into internal Social fund initiatives etc.);- building relationship with different stakeholders during various projects;- performing On-call activities on rotation basis (Pagerduty), Rejection monitoring, Compliance writeups;- ad-hoc and regular reports preparation and analysis as per Manager requests via Excel, SQL, Ubuntu, Domo cards visualization;

Kraków Area, Poland

• providing support to global clients using RFG Technology platforms,• processing service/change/problem requests reported in Jira, email, phone, corporate website, Dynamics tool and escalating to Dev team when required,• providing reports to Service desk manager with the help of Jira, MySql and Heidi Sql, editing knowledge base support articles, internal documentation for team members,• using MySql Workbench and Heidi Sql for pulling out data via back end, analyzing received data and providing regular reports to RFG clients,• cooperating with Dev team while reproducing bugs, verifying deployed fixes, testing updates, operative informing Dev team when urgent issues occurred,• analyzing KPI’s and root cause analyses under service desk and incident management procedures, presenting root cause analyses reports during weekly client calls if required,• on-boarding new RFG clients according to internal procedures,• collecting feedback from RFG clients and sharing it with Product Team as possible product improvements and enhancements,• building long-term business relationships with internal and external stakeholders,• developing the automated sanity check process for CSS team, implementation and configuration of new CRM system for Order Management team,• running automated sanity checks according to internal procedures within Docker Station tool,• constructing requests for APIs testing in Postman/Soap UI

Kraków Area, Poland

• providing high-quality technical support to Uber partners at EMEA region,• building and developing strong relations with stakeholders and regional city-teams,• detecting, testing and reproducing bugs of Uber Driver Application, • creating reports for engineers, stakeholders with the help of Atlassian Jira, Phabricator, Sql-queries,• research, development and implementation of upgrades for Uber Driver Application with the help of C360 tool,• creation and launch of technical issues process for CIS, CEE, Russian and Ukrainian markets,• investigating and preventing fraud activities at EMEA region,• providing trainings/nesting for new teammates, regional city-teams,• checking partner's banking information, providing invoices, searching missing payment deposits according to financial security processes,• verifying, updating support/training content according to Data Policy and latest procedures.

Master’S Degree In Economics, International Business And Project Management

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services