Ifti Bashir Email & Phone Number

London, Gb

East London

• Complete server & network administration/management.• Troubleshooting and resolution of customer problems with both wired and wireless end user devices. (Laptops, iPhones, iPads, Android based devices, etc)• Network infrastructure redevelopment; including patching, running network cabling, upgrading and configuration of all switching hardware.• Project management; including purchasing and installation of new servers and desktops for continued network expansion projects across the site, with integrated wireless technologies, implementation of visitor management systems, CCTV site wide implementation, Paxton Net2 Door Access systems, and so on. • Configuration and implementation of Active Directory and Group Policies across the site as well as management of the curriculum RM CC4 based system.• Design and implementation of innovative ideas for increased efficiency.• Liaising with network users in regards to software purchasing and installation.• Liaising with the school management team on future network expansion and upgrading, in regards to both the IT network and internal telephone system with integrated voicemail.• Management of assistant network technicians for the ICT Support Team.

London Borough Of Havering

• Support the delivery ICT SLA services to schools across the Borough of Havering• Ensure effective support is in place in order to fulfil SLA obligations• Create innovative service offerings in order to expand the service• Promote the service, ensuring the ECC is the first choice for the boroughs schools• Management/Administration of Windows 2003-2012 servers and Windows 7/8/10 clients across both Administrative based Vanilla Windows and Curriculum based RM CC4.5 Networks.• Troubleshooting and resolution of customer problems with both wired and wireless end user devices. (Laptops, iPhones, iPads, Android based devices, etc)• Server builds (both hardware & software) for the creation and setup of a disaster recovery plan, including implantation of remote backup procedures across all managed sites.• Implementation of a user helpdesk system ensuring clients are able to quickly and easily log support requests, while keep track of progress on outstanding SLA bound support tickets.• Installation, management, and support of mobile iPad devices across Apple Configurator and Cisco Meraki solutions.

London, United Kingdom

- Delivering best practice call management: investigate, diagnose, detail and resolve incidents within an agreed fixed time period- Closure of incidents. Ensuring the Client remains updated at all times.- Identify repeat incidents as problems and assist in their resolution- Taking ownership for the maintenance of client sites, including regular system checks and updates as and when required by the Client- Carry out system maintenance on client sitese in the form of Windows updates, hardware firmware updates or other planned works. - Assisting the Service Delivery department with potential leads as a technical function whilst working in the field.- Work collaboratively with other team within the business to provide a fully-managed service for all clients.

The Royal Docks Community School

• Complete server & network administration/management (Vanilla Windows as well as RM CC4.5 networks) of an approx. 700 seat, mixed (Windows & MAC) network (over 1400 users), while adhering to strict SLA’s.• Management/Administration of Windows 2003-2012 servers and Windows XP/7/8 clients, Exchange Email system management, Sophos Antivirus, local Veritas Backups as well as Commvault remote backups, Citrix based remote user connection• Troubleshooting and resolution of customer problems with both wired and wireless end user devices. (Laptops, iPhones, iPads, Android based devices, etc)• Network infrastructure redevelopment; including patching, running network cabling, upgrading and configuration of all switching hardware to high speed CISCO GigaBit technologies.• Project management; including purchasing and installation of new servers and desktops for continued network expansion projects across the site, with integrated wireless technologies and Microsoft Exchange E-mail system.• Configuration and implementation of Active Directory and Group Policies across the site.• Design and implementation of innovative ideas for increased efficiency.• Liaising with network users in regards to software purchasing and installation.• Liaising with the school management team on future network expansion and upgrading, in regards to both the IT network and internal telephone system with integrated voicemail.• Mentoring and training of ICT Technicians/Apprentices for the in-house ICT Support Team.

• Complete server & network administration/management of an approx. 700 seat network (over 1700 users).• Involvement in a new £20million government scheme to redevelop ICT in schools. Responsible for advising and organising all purchases for complete school IT and network redevelopment.• Complete network infrastructure redevelopment; including upgrading to a 1Gig backbone. Responsible for the configuration, installation and management of CISCO switches and CISCO management software.• Project management; including purchasing of new servers and desktops for complete network migration from Windows NT/98 to Windows 2000/XP, with integrated wireless and Microsoft Exchange 2003 E-mail system.• Management and organisation of further network expansion projects into all areas of the site, ranging from cabling and switching; to desktop purchasing and installation.• Liaising with network users in regards to software purchasing and installation.• Liaising with the local Borough on future network expansion and upgrading.• Recruitment, management, and training of assistant network technicians for the ICT Support Team.

• Network maintenance of approx. 70-80 PCs, including the re-establishment of network failures.• Complete set up of CISCO CCNA training room with patch panel, cabling, and CISCO routers• Set up of a bespoke application and examination room to provide extra testing stations for Microsoft, Comptia and Cisco examinations.• Server based maintenance; including back-ups, upgrades, installation of RAID sets for fault tolerance, performance monitoring, etc.• Detailed network diagrams and documentation of entire network for future problem solving.

Apple Osx Support Essentials

Cisco Certified Network Associate (Ccna)

Microsoft Certified Systems Engineer

Comptia A+ Certified Pc Technician

Bachelor Of Science (Bsc), Business Information Technology (Hons), 2.1

3 A'Levels - Grade A-C

10 Gcse'S - Grade A-C