Ignacio Daniel Japas Email & Phone Number

Madrid, Comunidad De Madrid, España

Responsible for communication, implementation, training, and follow-up of clients in Europe and Africa. I have a strong background in the travel industry, specializing in Agile methodologies, leisure travel, problem-solving, and customer-focused solutions. My role involved personalized support for airlines, including follow-up and level two assistance. I've conducted 22 training courses globally, covering reservations, ticketing, airport procedures, and more. I've led implementations, cut overs, and migrations, ensuring seamless transitions for new clients. My skills include agile project management, tailored customer attention, and effective problem-solving.

Ciudad De Buenos Aires

American Airlines Inc. Reservations Department based in Argentina has worked for over the past 25 years selling tickets, managing and helping passengers with their travels all over the world with excelence. I´m in charge of Supervising ETS (Electronic Ticket Service) Department agents, Issuance of tickets, Refunds ,Accounting procedures, Credit Cards handling policies, Company Files, Daily Promotions, sharing information about policies and procedures in ETS Argentinian Department with other desks all over the glove.

Ciudad De Buenos Aires

In charge of selling revenue and award tickets, solving passenger´s problems, creating new award accounts, managing passenger´s itineraries, general customer service.

Ciudad De Buenos Aires

In charge of National Ren A Car company in Argentina. In charge of corporate customer´s accounts, managing customer´s needs and locally offering the brand.

Licenciatura, Human Resources

Activities and Societies: Crossfit, Fútbol

Bachiller En Humanidades Y Ciencies Sociales

Activities and Societies: Rugby, Athetlics team, Choire Team and Band,