Ignacio Munoz Email & Phone Number

Fort Lauderdale, Fl, Us

Pompano Beach, Florida, United States

• Actively participate in daily Boutique operations and assist in retail operations: • Assess growing marketplace, prepare future forecasting needs for wholesale orders, define allocations for new product launches, create sales reports & update all purchase orders, in addition to weekly PO tracking reports to build seasonal strategy decks. • Strong brand management strategist & innovative business development leadership: • Increase brand awareness to elevate profits & achieve forecast objectives of higher brand value.• Create an overall customer service journey that is unique & innovative based on specific needs of target qualified opportunities.• Develop actions to influence sales in active discussions with qualified prospects & active clients. • Led CRM creative strategist:• Created Client Outreach Plan & CRM calendar for existing and potential clients.• Define quarterly strategies by structuring CRM data into groups of similar leads: Identify target customers, qualifying prospects, determine qualified opportunities, prioritized for Special Occasions, tailor personalized content to specific buyer’s journey. • Developed secondary focus to increase sales achievements. Utilize a content strategy to promote sales of product categories to specific groups.• Vastly improved business direction:• Expanded retail network to niche market using a Seasonal Boutique concept that delivered enhanced reach to gain loyal customers during 3-months of operations. • Exceeded forecasted sales, supported supply chain planning of product delivery; developed business strategies to win future markets. • Metrics increased in 2018 substantially: retail sales by $6.8M, performance optimization by +53 %, unit sales by +7%, and ATP by +44%.• Spearheaded strategic client relationship recruitment & entertainment reports: • Effectively reduced operational costs optimizing sales performance; topped sales charts with the highest performance at $1MM+.

Boca Raton

• Client Relations Excellence in new client recruitment & High Jewelry development:• Provided consistent treatment for VIP, HNW, UHNWI, & HJ Client & achieved a one-network approach as proven by excellent customer care feedback from clients & worldwide Richemont executives. • Ensure excellence in client development & create focus on identifying existing & projected needs of target-qualified opportunities, and influence sales by engaging in active discussion with qualified prospects and active clients.• Maximized customer “lifetime” value with focus on repeater rate: • Ability to maximize lifetime value of existing HJ clients by gaining a deep understanding of client’s lifestyle, buying patterns, & purchasing budgets for each occasion to leverage trust & social network of existing UHNWI clients.• Enjoys taking calculated risks, like a recent investment in travel to Paris ($6,500) to close a sale of a HJ Timepiece ($68,000) resulting from existing client referral network and resulting in ROI = 318.46%.• Identified low-cost client treatment opportunities to upgrade clients to higher purchase tiers. • Upgrade & enrich client experiences; led to high jewelry sales revenue of $450K in 1st month of operations. • Strategically invite clients to meaningful experiences to educate them with the Maison’s HJ heritage & identify product recommendations to match the client’s lifestyle. Iconic HJ Mystery Setting Purchase in bottom of sales funnel ($324,000). Visit to Van Cleef and Arpels Atelier in Paris (gratis).• Developed CRM calendar with quarterly planned client outreach for active and prospective clients. • Use client knowledge to identify content types that align with buyer’s personas and relevant goals in the defined buyer’s journey.

Delray Beach

Company specializes in providing complete property management services & home maintenance solutions to private individuals in Boca Raton, Florida, and the tri-county areas. • Developed new business opportunities. Spearheaded a “Membership” & “Service Plans” strategy aimed at optimizing operational flexibility, driving revenue growth, while satisfying company budgets.• Prepared & completed accurate records and customer requests. Identify individual client needs by displaying excellent listening skills to create detailed client profiles, prepare written correspondence, & maintain active client communications. Management of CRM database for over 1,350 clients.• Gathered daily communications log to prepare end-of-day reports. Maintain daily summary of all action plans, services, & requests, by accurately recording all calls. Routed each request to appropriate service providers.

Boca Raton, Florida

Principal, Senior Director of Strategic PartnershipsIML Strategies, LLC, is a premier global management firm offering specialized business development services and unique business expansion solutions for Private/Public sector clients worldwide. • Satisfied special business needs. Served as a “business-matchmaker” to provide fast-response mechanisms for delivering building materials to the most needed segments of the population.• Increased operational efficiency. Utilized creative & unique market-entry solutions & Business partnerships. • Identified new service innovations. Showed genuine interest in every prospect which identified unique opportunities to generate new business strategies & created highly tailored opportunities to increase profits.

Miami, Florida

Miami, Florida

Syracuse, New York Area

Ba, Political Science

Activities and Societies: Zeta Beta Tau, Omicron Chapter

Master Of Science - Ms, Criminal Justice

Activities and Societies: Alpha Phi Sigma Eligibility, Cumulative GPA 3.750Graduate Teaching Assistant at School of International &.