Ignacio Munoz

Ignacio Munoz Email and Phone Number

Boutique Director @ Van Cleef & Arpels
Fort Lauderdale, FL, US
Ignacio Munoz's Location
Fort Lauderdale, Florida, United States, United States
Ignacio Munoz's Contact Details

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About Ignacio Munoz

Dynamic, intuitive, & results-based Luxury Retail Management Leader with deep experience in Luxury Brand Management & Luxury Jewelry & Timepiece Sales. Proven track record of commanding sales territories & driving revenue growth (+$8.3M in retail sales for 2019) to expand retail networks in new markets through increased brand awareness, meticulous project execution, & exceptional ability to develop vendor partnerships & meaningful relationships with UHNWI & Luxury Clients alike.◆ Global Brand Strategist: Extensive knowledge of the luxury industry with a passion for promoting brand heritage exclusivity, transmitting technical virtuosity of French High Jewelry savoir-fair, & proven ability to communicate value-based insight of the Maison’s emblematic design innovations. ◆ Relationship-Builder: Proven expertise in new UHNWI client recruitment by proactively anticipating luxury client needs & crafting tailored solutions that meet end-goals of clients. Able to deliver enriching customer experiences inside & outside the Boutique that result in developing long-lasting & authentic relationships with million/billion-dollar clients.◆ Strong Leadership: Results-driven business development expert responsible for enhancing brand awareness/identity & leading market-entry strategies for top-tier luxury jewelry & Swiss timepiece manufacturers in niche target markets. Consistently exceeds forecast objectives of by displaying commitment to developing empowered sales team to reach maximum potential using solution-selling to achieve goals (sold $26M at Van Cleef and Arpels Aspen).◆ Excellent Communication: Personable & driven Global Luxury Brand Ambassador with superb verbal & written communication skills, impeccable manners & social etiquette, comprehensive customer service sensibilities, & confidence when interfacing with front-end clients, colleagues, & executives at all levels. ◆ Innovative Selling Strategy: Creates a unique customer experience that increases customer LTV utilizing a unique relationship-building selling strategy that offers increased-value. Identifies low-cost client treatment opportunities by maximizing collaborations with luxury lifestyle partners to provide exclusive access to “one-of-a-kind” experience-based events, unique seasonal celebrations, insider travel benefits, & secured entrance to membership-only clubs.

Ignacio Munoz's Current Company Details
Van Cleef & Arpels

Van Cleef & Arpels

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Boutique Director
Fort Lauderdale, FL, US
Employees:
3689
Ignacio Munoz Work Experience Details
  • Van Cleef & Arpels
    Boutique Director
    Van Cleef & Arpels
    Fort Lauderdale, Fl, Us
  • Vista Volkswagen
    Client Advisor
    Vista Volkswagen Mar 2022 - Present
    Pompano Beach, Florida, United States
    • Actively participate in daily Boutique operations and assist in retail operations: • Assess growing marketplace, prepare future forecasting needs for wholesale orders, define allocations for new product launches, create sales reports & update all purchase orders, in addition to weekly PO tracking reports to build seasonal strategy decks. • Strong brand management strategist & innovative business development leadership: • Increase brand awareness to elevate profits & achieve forecast objectives of higher brand value.• Create an overall customer service journey that is unique & innovative based on specific needs of target qualified opportunities.• Develop actions to influence sales in active discussions with qualified prospects & active clients. • Led CRM creative strategist:• Created Client Outreach Plan & CRM calendar for existing and potential clients.• Define quarterly strategies by structuring CRM data into groups of similar leads: Identify target customers, qualifying prospects, determine qualified opportunities, prioritized for Special Occasions, tailor personalized content to specific buyer’s journey. • Developed secondary focus to increase sales achievements. Utilize a content strategy to promote sales of product categories to specific groups.• Vastly improved business direction:• Expanded retail network to niche market using a Seasonal Boutique concept that delivered enhanced reach to gain loyal customers during 3-months of operations. • Exceeded forecasted sales, supported supply chain planning of product delivery; developed business strategies to win future markets. • Metrics increased in 2018 substantially: retail sales by $6.8M, performance optimization by +53 %, unit sales by +7%, and ATP by +44%.• Spearheaded strategic client relationship recruitment & entertainment reports: • Effectively reduced operational costs optimizing sales performance; topped sales charts with the highest performance at $1MM+.
  • Van Cleef & Arpels
    Boutique Director
    Van Cleef & Arpels Dec 2012 - Present
    Boca Raton
    • Client Relations Excellence in new client recruitment & High Jewelry development:• Provided consistent treatment for VIP, HNW, UHNWI, & HJ Client & achieved a one-network approach as proven by excellent customer care feedback from clients & worldwide Richemont executives. • Ensure excellence in client development & create focus on identifying existing & projected needs of target-qualified opportunities, and influence sales by engaging in active discussion with qualified prospects and active clients.• Maximized customer “lifetime” value with focus on repeater rate: • Ability to maximize lifetime value of existing HJ clients by gaining a deep understanding of client’s lifestyle, buying patterns, & purchasing budgets for each occasion to leverage trust & social network of existing UHNWI clients.• Enjoys taking calculated risks, like a recent investment in travel to Paris ($6,500) to close a sale of a HJ Timepiece ($68,000) resulting from existing client referral network and resulting in ROI = 318.46%.• Identified low-cost client treatment opportunities to upgrade clients to higher purchase tiers. • Upgrade & enrich client experiences; led to high jewelry sales revenue of $450K in 1st month of operations. • Strategically invite clients to meaningful experiences to educate them with the Maison’s HJ heritage & identify product recommendations to match the client’s lifestyle. Iconic HJ Mystery Setting Purchase in bottom of sales funnel ($324,000). Visit to Van Cleef and Arpels Atelier in Paris (gratis).• Developed CRM calendar with quarterly planned client outreach for active and prospective clients. • Use client knowledge to identify content types that align with buyer’s personas and relevant goals in the defined buyer’s journey.
  • As You Wish Personal Concirege
    Advisor | Business Development | Market Strategist
    As You Wish Personal Concirege Nov 2015 - Present
    Delray Beach
    Company specializes in providing complete property management services & home maintenance solutions to private individuals in Boca Raton, Florida, and the tri-county areas. • Developed new business opportunities. Spearheaded a “Membership” & “Service Plans” strategy aimed at optimizing operational flexibility, driving revenue growth, while satisfying company budgets.• Prepared & completed accurate records and customer requests. Identify individual client needs by displaying excellent listening skills to create detailed client profiles, prepare written correspondence, & maintain active client communications. Management of CRM database for over 1,350 clients.• Gathered daily communications log to prepare end-of-day reports. Maintain daily summary of all action plans, services, & requests, by accurately recording all calls. Routed each request to appropriate service providers.
  • Iml Strategies Llc
    Principal, Senior Director Of Strategic Partnerships
    Iml Strategies Llc Oct 2011 - Dec 2016
    Boca Raton, Florida
    Principal, Senior Director of Strategic PartnershipsIML Strategies, LLC, is a premier global management firm offering specialized business development services and unique business expansion solutions for Private/Public sector clients worldwide. • Satisfied special business needs. Served as a “business-matchmaker” to provide fast-response mechanisms for delivering building materials to the most needed segments of the population.• Increased operational efficiency. Utilized creative & unique market-entry solutions & Business partnerships. • Identified new service innovations. Showed genuine interest in every prospect which identified unique opportunities to generate new business strategies & created highly tailored opportunities to increase profits.
  • Rob T. Guerette, Ph.D.
    Graduate Research Fellowship
    Rob T. Guerette, Ph.D. Apr 2010 - Jun 2010
    Miami, Florida
  • Florida International University
    Graduate Teaching Assistant
    Florida International University Aug 2009 - Dec 2009
    Miami, Florida
  • Onondaga County District Attorney'S Office
    Intern
    Onondaga County District Attorney'S Office Jan 2008 - May 2008
    Syracuse, New York Area

Ignacio Munoz Skills

Procurement Trading Market Research Strategic Planning Business Strategy Mergers Public Relations Marketing Strategy Customer Service Customer Relations Negotiation Public Speaking English Spanish Research Statistics Writing Microsoft Office Excel Powerpoint

Ignacio Munoz Education Details

Frequently Asked Questions about Ignacio Munoz

What company does Ignacio Munoz work for?

Ignacio Munoz works for Van Cleef & Arpels

What is Ignacio Munoz's role at the current company?

Ignacio Munoz's current role is Boutique Director.

What is Ignacio Munoz's email address?

Ignacio Munoz's email address is ig****@****ail.com

What schools did Ignacio Munoz attend?

Ignacio Munoz attended Syracuse University, Florida International University.

What skills is Ignacio Munoz known for?

Ignacio Munoz has skills like Procurement, Trading, Market Research, Strategic Planning, Business Strategy, Mergers, Public Relations, Marketing Strategy, Customer Service, Customer Relations, Negotiation, Public Speaking.

Who are Ignacio Munoz's colleagues?

Ignacio Munoz's colleagues are Angel Chen, Sabrina Cyr, Lenny Fattore, Bianca Azzara, Nguyen Van Tin, Ève Wagner Barberon, Stéphanie Le Ker Persin.

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