Interact with International and Domestic Clients on a Daily basis regarding Account Connection and Customer Portal , use Log Me In Rescue and Bomgar services for supporting Client requests and assist with platform trading systems and chart issues. Handle all requests and inquiries for Platform based tech support, Also assist in supporting Data Feed issues regarding Zenfire, CQG, Rithmic , CTS and Trading Technology with all the Platfroms that are enabled, Responsible for assisting… Show more Interact with International and Domestic Clients on a Daily basis regarding Account Connection and Customer Portal , use Log Me In Rescue and Bomgar services for supporting Client requests and assist with platform trading systems and chart issues. Handle all requests and inquiries for Platform based tech support, Also assist in supporting Data Feed issues regarding Zenfire, CQG, Rithmic , CTS and Trading Technology with all the Platfroms that are enabled, Responsible for assisting with inquiries regarding Customer and New Accounts, Funding and Back office Margin and Settlement and Customer Trading Platform setups like Ninja Trader, Sierra Charts , Multicharts, Trading View ,CQG Q Trader, CQG M , XTrader , Metatrader 5, work with Skype and Salesforce on International and Domestic Clients Show less

Work with direct FX Deliveries with International Clients, balanced GMI, ABN, RBC and Program Customers, worked with DVP (Delivery vs. Payment). Handled daily settlements with Clients and Delivery instructions, Calculate and Balance all Forward Deals for Deliveries and released Wires accessing JPM Access Portal, Worked directly with NY office to recap Clients on their Daily activities and input their FX Trades. Worked with GMI, Ralph and Nolan Risk Data Entry on a Daily Basis.

Handled all Executed Orders into the Global Database for accuracy and Error Risk Exposure, Assist Clients Globally to recap their Exchanges. Assisted with liaison in various Departments internally if needed and point person for problem solving, Assist World Service Desk Order Ticket Input in System Reconciling trades , Offsetting. Worked with , ICE, NYMEX, COMEX, GLOBEX And EUREX, Clearvision and Global ESupport.