Successfully led a team of three team leaders and over 50 team members, overseeing all aspects of guest service.- Leveraged guest and business data to drive top results and be the destination of choice for the store’s guests. - Managed full talent lifecycle for my team: recruitment, hiring, terminations, training, development, and performance management. - Implemented strategies to foster a positive work environment and improve employee engagement. - Created a team member development program for the store that successfully led to three internal promotions. - Used the Workday system to input, track, and manage corrective actions. - Significantly increased the store’s loyalty program in 2023 compared to 2020. - Trained and developed multiple new Executive Team Leaders in the district as one of the district trainers. - Fostered open-door culture where team members felt heard, and issues were solved quickly.

Coordinated and led a successful store remodel, serving as the primary point of contact during overnight operations while effectively managing a team and collaborating with contractors.- Collaborated with multiple outside contractors and the store manager, giving feedback when necessary to ensure that the store would not be affected operationally. - Oversaw performance management and training for my team. - Built a high-performance team by focusing on development, creating an environment that cultivates growth. - Mentored hourly team members leading to an internal promotion.

Ensured seamless store operations until closing while effectively executing and maintaining all closing procedures.- Collaborated with and gave feedback to other department managers to address any operational issues, working together to find effective solutions. - Created routines for departments around the store to best set up the business for success. - Ensured accurate reporting of daily sales figures as well as operational metrics for the store.- Mentored an hourly team member leading to an internal promotion.