C. Ignacio Fernández Espada Email & Phone Number

Buenos Aires Province, Argentina

Buenos Aires Province, Argentina

Highly attuned expert Delivery consultant and servant leader accountable for delivery success, client satisfaction, and employees health/growth. Running the delivery services for one of the biggest business units of the company with a yearly budget of 70M.- Works with senior leadership to define and apply the appropriate delivery frameworks, process and methodologies.- Accountable for staffing coordination, overall account status, financial forecasting & reconciliation, process implementation & optimization, client escalations and resource coverage management.-Manages program-level risks/issues and serves as main escalation contact.-Collaborate with Client Portfolio Lead(s) on account growth opportunities, risk management and troubleshooting (team models, budget forecasts, role opportunities, new business pitches).

Buenos Aires Province, Argentina

I was one of the 2 Delivery Managers responsible for overseeing the DirecTV Account in Latam, the largest client for the business unit, with a team of over 120 resources assigned to diverse multidisciplinary projects (SAP, OTT, Chatbots, Web Development, etc.). In this role, my primary responsibilities included team building, ensuring the delivery of high-quality services, fostering strong client relationships, achieving billing/margin targets (exceeding $17M USD), and effectively managing the account's growth.⚡ We faced a challenging scenario with a QA center where people should attend the office to perform their tasks (due to confidentiality purposes) in the context of a pandemic. We managed to keep the delivery of our services while returning to the office was a huge challenge for everyone.

Santiago Province, Chile

As the head of Testronic's operations in Chile, I played a crucial role in establishing the company's presence in the Latam market, with Santiago de Chile serving as the hub for regional operations. With a solid background of over 15 years in the software industry, my primary objective was to facilitate Testronic's growth in this region, providing cutting-edge QA services to companies in Latin America.Despite our ambitious plans, the COVID-19 pandemic posed significant challenges, and as a result, the company made the difficult decision to close the Santiago office.⚡ Successfully managed the logistics and safety of a team of [número] employees during the social outbreak of December 2019, ensuring the continuity of operations despite the challenging circumstances.Addressed key challenges related to maintaining confidentiality and quality assurance services provided from the offices during the crisis, demonstrating adaptability and effective planning to safeguard both employees and the business.

Chile

In charge of developing Accedo´s business in LatAm and keep the market leadership. Accedo is the market leading enabler of TV application solutions. Accedo is a trusted Video Experience Transformation pioneer turning TV viewers into video lovers. We improve the lives of video consumers by the hundreds of millions.We have a comprehensive set of products and services that help lmedia companies, consumer electronics and TV operators globally, to help them deliver the next-generation TV experience.Our Mission is to deliver the best user experience to any device anywhere.

Chile

Working in a very dynamic environment and a challenging market. I´ve been in charge of the development team (about 20 people and growing...) of the main backend tool of the LATAM region.Now, I am managing Global projects for Groupon world wide under the coordination of Palo Alto´s office. Working as Project manager with a very stronge influence on the product side, developing “social” strategies and a unified platform for all the company.My goal is to keep the development strategy aligned with the market needs, using the vision of the business as driver, to balance between quality and urgency (time to market).

As project manager in a very dynamic company with a wide variety of clients and projects, specialized in the development of mobile and social apps, my role covers:- Scrum Master (CSM)- Responsible of the product delivery - Client relationship - Management of distributed teams- Account management- Account farmingProjects:. Themisbar Web Project. (http://corporate.themisbar.com/). Themisbar Android Project. (https://market.android.com/details?id=com.themisbar.review). Themisbar iOS Project. (http://itunes.apple.com/us/app/themis-bar-review/id437372235?mt=8). IMVU iOS Project.. Haris & Company Web Project.. Eden Eternal Monsters Arena (http://itunes.apple.com/us/app/eden-eternal-monster-arena/id518389971?mt=8)

Responsible of product management, in charge of the core development team of the company. Define new methodologies and internal proceses improvement.

Project ManagerPleople coordination, responsible for delivery of services, client relationship, risk management, negotiations, billing and forecasting. Projects I managed are: Aon Interfaces, Active Broadband Networks, Globant's human resources management tool.

Projects involved:• Bodegas Zucardi- Administration system of the company using Java (JSF) and PostgreSQL.• Radio Mitre- Internal Management system for the company. Solution development using c#, SQL Server and SharePoint.• IMI (Barcelona)- Management System. Development application using Java(JSP, STRUTS) and PostgreSQL. • Disney Latino- Management system for applying resumes. Upgrading of application from PHP4 to PHP5.• For a Barcelona’s Client- Administration system for a school in Barcelona. Application development using Java(JSP, STRUTS) and Oracle-Functional accomplished tasks: Requirements analysis. Analysis of incidents. Task estimations. Solutions Design and Analisys. Assignments.-Investigation for new products and technologies.

Semi Senior Developer Finance system for a construction Company. -Functional accomplished tasks: Analysis of requests. Analysis of incidences. Esteem of tasks Production system Start up Coaching trainees and juniors.

Web Development. Web development (E-learning – MSD, Aventis, Bago). Multimedia Contents. Works out-of-doors. (Mexico and Venezuela) Tools Used: Visual Studio 2003 DreamWeaver SQL Server 2000 MySQL Flash