Igor Ivanov Email & Phone Number

Cyprus

Cyprus

Work closely with Sales, Legal and Support teams on escalations for billing issues in a timely manner (Salesforce, Zendesk, Wrike, NetSuite);Processing deals, issuing invoices for customers, processing PO, deal desk function (Salesforce, CPQ), manual Data migration between systems;Recommend, oversee and help implement improvements to data collection and reporting methodologies in billing systems (Salesforce, CPQ, Zuora & NetSuite);Manage Revenue Operations from billings to cash application, to collections and ensure a high degree of accuracy;Interact with the data team to ensure appropriate reporting of revenue data;Communicate with customers actively to ensure alignment on commercial arrangements;Pull, review and analyze data related to revenue contracts.

Configurator / Hudson IT ConsultantCreation and support of insurance products according to the customer's business requirements (Hudson Insurance Group) on a platform developed by the company. Development of logical rules for interaction with the product (creation and processing of insurance policies in accordance with the requirements).

- Managing position in international passenger transportation company. Monitoring the serviceability of Internet equipment in buses (wi-fi, multimedia, server, tech support), quick support and remote problem fixing.- Development of transportation services as a product, improvement of services provided onboard, implementation of new technological solutions to achieve the best experience of using the bus when traveling. Providing the best quality of service on board.- Work with drivers in Operations Department: monitoring the implementation of quality standards and guidance for the company on routes.- Work with customer's feedback: issue investigation in case of negative feedback, correction, reply from the operational unit to the customer service department.

Work with drivers in Operations Department. Implementation of product orders, warehouse management, work with suppliers.

Working with cashier, making coffee drinks, work with suppliers, service in the coffee shop.

Atlantic City, Nj, Usa

Selling confectionary and managing the small store near the boardwalk. Shift supervising.