Igor Sousa Email & Phone Number

São Paulo, Brasil

São Paulo, Brasil

Lead the full lifecycle of a Sprinklr project including, business analysis, functional specification, system design, platform configuration, testing, training, and defining support proceduresServe as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirementsEnsure that all client users are trained and educated properly and in a timely fashion

São Paulo E Região, Brasil

Manage and optimise configuration of Sprinklr clients, to ensure their success with the Sprinklr platform Identify platform gaps, and optimisation opportunities; designing and configuring the appropriate solution, so that client expectations, regarding platform use cases and functionality, are fulfilled Maintain platform relevancy according to changes business needs Ensure that all client users are trained, educated and up to date on platform use, best practices, and… Show more Manage and optimise configuration of Sprinklr clients, to ensure their success with the Sprinklr platform Identify platform gaps, and optimisation opportunities; designing and configuring the appropriate solution, so that client expectations, regarding platform use cases and functionality, are fulfilled Maintain platform relevancy according to changes business needs Ensure that all client users are trained, educated and up to date on platform use, best practices, and functionality Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements Ensure that every client derives the most value possible from Sprinklr Assist the Sales and Success Teams providing insight to client health and working to win new business and/or grow existing accounts Support our Services team to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configurationMain Clients: Bradesco, Telefonica and MetLife Insurance Show less

São Paulo Area, Brazil

Lead the Data Intelligence team for Social Media's projectsDevelop Social Media Performance's reports for the agency's clients Manage all the resources dedicated to Social Media Listening and Research Cowork with the Planning and Media teams bringing insights from Social Media Listening and PerformanceIntegration with all areas inside the agencyMain Clients: Intel, Elopar Group and Philips

Plan upsell campaigns to all Latin America. Briefing with designers and partners, pitching in meetings with LATAM and Global teams;Execute tag positioning and analyse results with the Business Intelligence Team;Localization of content texts coming from other countries to Latin America;Create strategies of positioning in digital media and to generate creative insights.

Experience in every phase on a Project of web analytics and social media monitoring: briefing, structuring monitoring goals, setting the tools, automation of a data basis, data analysis and presenting the results;Analyse tendency in communication, products and the consumer Market;Create strategies of positioning in digital media and to generate creative insights;Analyse the results and present them to the client;Follow the actions of the competition and research for… Show more Experience in every phase on a Project of web analytics and social media monitoring: briefing, structuring monitoring goals, setting the tools, automation of a data basis, data analysis and presenting the results;Analyse tendency in communication, products and the consumer Market;Create strategies of positioning in digital media and to generate creative insights;Analyse the results and present them to the client;Follow the actions of the competition and research for audience’s data;Main Clients: Itaú and MaxHaus Show less

Buzz Inteligence

Freelancer work with All Creative Agency creating and managing all social profiles for the film "Soberano - 6 Vezes São Paulo".

Post Graduation, Marketing Research

Bachelor'S Degree, Social Communication