Brent D. Email & Phone Number

Tacoma, WA, US

Amateur development and design of video games using Unity platform.*Game design*Scripting in C#*Debugging, QA, and playtesting*Music and sound design*Version control using SourceTree, GitHub

*ServiceNow system administration. Responsible for day to day operations for ITSM, ITOM, HR, Facilities, and six custom applications.*ServiceNow development. Utilizing JavaScript to create numerous client scripts, script includes, UI actions, more effective workflow activities, and seamless data conversion.*Agile Lifecycle management using the NOW PPM.

WA

*Incident Management using ServiceNow platform*Active Directory administration*Remote support of global users using RemotelyAnywhere platform*SafeGuard Enterprise Management Console administration*Responsible for addressing phishing and other security incidents*IVR management

Greater Seattle Area

*ITSM using SolarWinds WHD*Virtualization using Hyper-V*Active Directory administration*VoIP administration using Cisco CUCM*Supported mail migration from on-prem to Office 365 Exchange

Greater Seattle Area

*ITSM using ZenDesk*Created course materials and performed internal security training *Supported Windows to Apple rollout*Cisco Meraki router, switch, and AP configuration*Vendor and product security vetting*Assisted in office and home network security Audits*Nest camera administration*Authored bash script for OS X security hardening *8x8 IVR, VoIP phone.

Belfair, WA

*Business IT support and technology consulting*Liaison for business partners, responsible for scheduling deliveries and pickups*Operated front end loader, dumptruck, forklift, and Bobcat loader*Delivery truck driver*Heavy equipment maintenance

Miami, FL

*Incident management through GFI platform*Office 365 administration and support*Hardware and software troubleshooting and support*WAN supported hardware installation and configuration

Miami/Fort Lauderdale Area

*Home network configuration and support*Performed Mac, PC, video game console repair and upgrades*Website creation - HTML, CSS, JS*Security consulting

*Localization test lead - 28 spoken languages*VirtualBox environment creation and administration *Localization QA test design and execution*Hardware and software testing*IPSEC test supoort*Driver testing in Windows XP, Windows 7, Windows Vista, Mac OS X*Prototype firmware testing

Portland, Oregon Area

*Designed virtualization solution that saved department 70% on downtime*Tested software, firmware in 28 spoken languages*Defect report author*Supported software and firmware defect life cycle*Configured and maintained TWiki server to use as department knowledge base*Authored knowledge base articles, FAQs, and defect records