Isaac Arcos Huicochea Email & Phone Number

Memphis, TN

United States

Solutions Architect- Led the architecture and launch of a Knowledge Base system, achieving the integration of 300+ articles with an average of 12 daily views. Enhanced user experience and workflow integration, featuring full audit trails, version control, and custom related components- Led the automation of client business tasks via implementing Action.

Memphis, TN

*Managed and audited existing business objects, applications,automations, and components to right-size operations and archive historical data, leading to a reduction of 50% of existing object limits and a 30% reduction of automations after consolidation was completed.*Met with process owners in the business to gather requirements and develop process.

Greater Memphis Area

I work closely with the training team and help author/update work instructions. I have also been tasked with shooting and creating videos to make delivery of standard work easier on trainer and associates. Project is currently successfully ongoing. Associates seem more confident with owning the process after they have seen how it is supposed to be.

Olive Branch, MS

Worked closely with a new account. Documented the process, implemented 5S and LEAN initiatives to make full use of the work area, and trained new associates on a standardized process for a very demanding customer. Responsibilities included: communicating with customer concerning issues/needs, coordinating with carriers to expedite shipments and meet.

Memphis, TN

Started managing a Training Database (QMS) and leading Day One Orientation classes. During this time, I also worked closely with several LEAN initiatives and authored/managed documentation for the entire site.I then was given an ISO14001 position where I was responsible for managing the EMS system for the site. I worked closely with management to complete.