Isaac Arcos Huicochea Email & Phone Number

Memphis, Tn

United States

Solutions Architect- Led the architecture and launch of a Knowledge Base system, achieving the integration of 300+ articles with an average of 12 daily views. Enhanced user experience and workflow integration, featuring full audit trails, version control, and custom related components- Led the automation of client business tasks via implementing Action Plans, eliminating manual creation of 12+ records, ensuring consistent follow-up, and clarifying user accountabilitySenior Business Analyst- Led and executed a comprehensive integration analysis, identifying and eliminating 9.5 million redundant records, reducing data storage from 230% to 127%. Identified an additional 5 million records for potential removal, aiming to further reduce storage usage to 77%- Analyzed and optimized client org configurations with large scale tech debt, converting all process builders and workflows to flows, removing obsolete automations, and normalizing CPU time limits to adhere to governor limits- Directed the migration of 15 Salesforce environments to Hyperforce, overseeing code audits, domain enhancements, and initial issue resolution- Implemented event monitoring and CRMA analytics across multiple client orgs, improving security measures and providing actionable insights through custom dashboards- Led projects to implement event monitoring and CRMA analytics into several client orgs. Responsibilities included set up of event monitoring, daily jobs to gather metrics, visualization into CRMA dashboards, and proofing against security risks, such as large volume data exports, logins from unauthorized countries, user login as, login attempt validations exceeded- Led the security upgrade of 4 client orgs to align with Salesforce guidelines, achieving at least 90% compliance, while addressing necessary custom settings- Managed the transition of multiple client orgs through Salesforce updates, ensuring compatibility and security adjustments through thorough testing and analysis

Memphis, Tn

*Managed and audited existing business objects, applications,automations, and components to right-size operations and archive historical data, leading to a reduction of 50% of existing object limits and a 30% reduction of automations after consolidation was completed.*Met with process owners in the business to gather requirements and develop process builders, flows, validation rules, dashboards,and list views to meet business requirements. Custom reports and Dashboards were then set up to track lifecycle metrics to ensure requirements were met in a timely manner*Maintained and customizedSalesforce Community for onboarding and management of Vendors,, including modification of backend logic and customization of website pages tracking orders, documentation, and case updates via HTML, CSS, and JS*Designed and developed ticketing system for routing internal items to the IT helpdesk ticket to replace slack and keep accountability on the team for progress, completion, and timeline. This led to Average ticket closing time to decrease to 1-3 business days, improved customer feedback on the IT team, and improved tracking of ticket historical data.*Completely redesigned and launched Sales and Purchasing process, including data cleansing, integration with automatic contract generating technologies, custom flows and process builders, and ensuring any impact was mitigated prior to release*Established best practices for metadata backups in the system, including processes for executing the backups, comparisons of previous versions for debugging, and deployment of previous versions to revert environment to earlier point in time*Maintain and monitor the database with app data to create and deliver high level reports to management, including tracking time to completion, open issues, overall performance metrics, and upcoming/pending changes to business via development pipeline.

Greater Memphis Area

I work closely with the training team and help author/update work instructions. I have also been tasked with shooting and creating videos to make delivery of standard work easier on trainer and associates. Project is currently successfully ongoing. Associates seem more confident with owning the process after they have seen how it is supposed to be executed.Also, have been tasked with creating new applications for mobile phones using the Powerapps suite. Have successfully completed apps to replace paperwork and automatically save records to help minimize work load on supervisors. Once data was gathered from Powerapps, it was up to me to create a visual dashboard using PowerBI for the leadership team to manage audits completed, personnel, and daily KPI's to ensure requirements were metSkills Include:Video ShootingVideo EditingVideo ProductionDocument CreationDatabase ManagementReport CreationReport AnalysisPowerapps App CreationPower BI

Olive Branch, Ms

Worked closely with a new account. Documented the process, implemented 5S and LEAN initiatives to make full use of the work area, and trained new associates on a standardized process for a very demanding customer. Responsibilities included: communicating with customer concerning issues/needs, coordinating with carriers to expedite shipments and meet customer expectations, working with carriers to ensure international shipments met export requirements, accurately logging information concerning export items, working day-to-day operations to ensure everything is handled per the instructions.

Memphis, Tn

Started managing a Training Database (QMS) and leading Day One Orientation classes. During this time, I also worked closely with several LEAN initiatives and authored/managed documentation for the entire site.I then was given an ISO14001 position where I was responsible for managing the EMS system for the site. I worked closely with management to complete projects. I also helped ensure the smooth transition from MSDS sheets to SDS sheets, worked to properly document Change Management, and successfully passed a formal EMS Audit. Worked closely with Quality Manager to successfully pas an ISO9001 audit as well.Skills:Database ManagementDocument CreationDocument ReviewProcess ReviewContinuous Improvement TechniquesISO14001 ExperienceISO9001 ExperienceSystem ManagementQMS system experience