As an Apple Pro, I excel in managing complexity by making sense of vast amounts of information to solve problems effectively. I consistently drive results, achieving goals even under challenging circumstances. My tech-savvy nature enables me to anticipate and adopt innovations in digital and technology applications, enhancing business operations. I communicate effectively, developing and delivering multi-mode communications tailored to the unique needs of different audiences. My ability to make quality decisions promptly ensures the organization continues to move forward. Collaboration is at the core of my approach, as I build partnerships and work collaboratively with others to meet shared objectives.

As a Lead Trainer, I am dedicated to developing and enhancing the skills of team members to ensure excellence in customer service and sales performance. My responsibilities include designing and delivering comprehensive training programs, mentoring new hires, and providing ongoing support to experienced staff. I focus on creating engaging, interactive learning experiences that drive knowledge retention and practical application. My role involves staying current with industry trends and best practices to continuously improve training content and delivery methods. Through effective coaching and support, I help build high-performing team that consistently achieve and exceed goals.

As an Apple Expert, I excel in driving results, consistently achieving goals even under challenging circumstances. I effectively communicate complex information, ensuring clear understanding across diverse audiences. My tech-savvy nature allows me to anticipate and adopt the latest innovations in digital and technology applications. I make quality decisions swiftly, keeping the organization moving forward. I manage complexity by making sense of high volumes of information to solve problems efficiently. Collaboration is key to my role, and I build strong partnerships to enhance team success and customer satisfaction.

Provide exceptional customer service and technical support to Apple customers, resulting in high customer satisfaction ratingsDeliver training sessions to Apple store employees on product knowledge and sales techniquesConduct regular workshops for customers on Apple products and software applicationsCollaborate with cross-functional teams to implement marketing campaigns and drive sales growth

As an Apple Specialist, I engage with customers to provide exceptional service and support, ensuring they have an outstanding experience with Apple products. My role involves understanding customer needs, offering tailored solutions, and demonstrating the unique features of our devices and services. I am adept at providing technical advice, troubleshooting issues, and guiding customers through the purchasing process. My goal is to inspire and educate customers, fostering long-term relationships and loyalty to the Apple brand.

Music Producer who can write, arrange, produce, and record songs, whether I'm shaping the sound of another artist’s album or creating beats or songs for my own projects. I can coach musicians, schedule recording sessions, oversee budgets and provide instruments. As a producer, I make a lot of the creative decisions, such as auditioning performers, selecting music and more. I can oversee the post-production process, which includes editing the music. Make sure that the project stays within budget and is completed on time. I also approve any changes throughout the process and are responsible for the final product, as well as working to promote the product.

After a brief hiatus to pursue my Bachelor’s Degree, I rejoined T-Mobile in 2018. Starting as an Assistant Manager, I swiftly advanced to a managerial position within three months. I spearheaded efforts to elevate our district’s Net Promoter Score (NPS), leading by example in customer service excellence. I took charge of recruiting and training new hires, successfully building an entirely new team. My focus was on instilling effective customer service strategies and driving high sales results, which positioned our team as a top performer in the district.

Upon rejoining T-Mobile in 2018, I quickly progressed from Assistant Manager to Manager within three months. During this period, I had the privilege of working with the top manager in the district, who played a crucial role in my development. This collaboration enabled me to learn new strategies for team growth and operational excellence. Leading our district in customer service, I focused on improving our Net Promoter Score (NPS) and was instrumental in recruiting and training new hires. My efforts resulted in building a highly effective team that excelled in customer service and achieved outstanding sales results. This experience, marked by a strong team spirit and shared success, was one of the most enjoyable and rewarding periods of my career.

As an Assistant Retail Sales Manager at AT&T, I excelled in a dynamic and fast-paced environment, consistently delivering exceptional performance. My responsibilities included inventory management, sales reporting, and achieving key performance metrics. I specialized in educating customers about their devices, addressing account and billing inquiries, and resolving customer needs related to accessories. Additionally, I drove sales of phones and strategic products, such as iPads, tablets, home phones, and hot spots. My commitment to providing outstanding customer service and my ability to meet and exceed sales targets have prepared me well for a managerial role.

As a Retail Store Manager at Sprint by Wireless Choice, I led and developed the retail sales staff, providing leadership, training, and advanced sales techniques. My primary focus was ensuring an exceptional customer experience through effective guidance and support to all team members. By steering the sales team, I was responsible for achieving the store's sales and budget objectives, while managing all store operations seamlessly.I greatly valued my time at Sprint, where I honed my managerial skills and had the opportunity to work with some of the top performers in the nation. In 2015, I proudly competed for and won the prestigious quintile trophy, which underscored my ability to lead in sales across all devices and services.

Over 2000 hours of work for an electrical contractor installing, constructing or maintaining electrical systems covered by the National Electrical Code. Stock room and material handling, maintenance of lighting fixtures,installation of retrofit fixtures, troubleshooting and repairing. Retrofitted at USCB, the LA Fashion Ditrict, Palm Springs, San Marcos Unified School District, Escondido Unified School District, as well as other local owned business in the LA area.

As a manager at T-Mobile, I demonstrated a rapid career progression, advancing from specialist to manager within my first year. I led the training and onboarding of new employees across my market, ensuring they were well-prepared to deliver exceptional customer service and achieve sales targets. Additionally, I played a pivotal role in developing new managers, sharing insights and strategies to build cohesive, high-performing teams. My experience in leadership, team development, and operational excellence has equipped me with the skills and vision to contribute to an innovative and dynamic work environment.