İlayda Ç. Email & Phone Number

İzmir, Turkey

İzmir, Turkey

Receipt & delivery of documentation, letters, checks and bills of exchange to/from customers in line with the procedures.Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issuesEnsures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standardsConduct necessary analyses to address client needs, communicate resolutions to clientsDevelop and maintain client portfolio through regular calls and face to face interaction, as neededResearch, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch pointsTimely document scanning, archiving (in physical environment and in system), sending to relevant party and performing all necessary follow-up work on time. Safekeeping of for valuable documents and numbered forms.Preparing daily / monthly reports, checking daily reports, performing control of the document reconciliation system with central operations.Prepare Regulatory Reports and MIS on timeCoordinate cash/check transportation and other related transactions through the Support Service Vendors and with the related Product, Legal, Operations, Business Units of the Bank.Participate and coordinate Branch Network Operations continuity of business tests, update procedures and flows.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

İzmir, Türkiye

Ensures the profitability of the program/s by driving for the attainment of Client-specified KPIs and targets. Monitors the queue to ensure that service metrics are met.Upholds company policies as it relates to the program/s and drives for adherence to such policies. Ensures that checks on attendance, schedule adherence, and decorum in the workplace are executed for uninterrupted operations and to uphold the Company’s standards of professionalism.Maintains company-set ratios on staffing to ensure smooth operations of the program/s. Complements the forecasted call volume of the program/s with the adequate manpower on the floor by periodically checking forecasts versus actual call volumes.Coordinates with Workforce for net staffing requirements and scheduling of agents given leaves, absences, and attrition. Requests for overtime or 6th day work in order to meet service metrics by efficiently handling the forecast and / or spikes in call volumes.Drives for the recognition and reward of top-performing team members by ensuring the pay-out of incentives and the provision of additional roles and responsibilities for succession planning / leadership development. Dutifully conducts performance planning / appraisals / feedback meetings and accomplishes the necessary performance appraisal forms in order to assess high potential team members.

İzmir, Türkiye

Providing mentorship, guidance, and development to the team.Leading a team through an exciting transition to build aspects as problem-solving,critical thinking, analytical, and technical capabilities.Establishing team goals and working with direct reports on strategies for result development.Delivering projects involving quantitative analysis, industry research, and strategy development.Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication.

İzmir, Turkey

Izmir, Turkey

Manage Export / Import process for ship spares in transitEstablishing and assuring excellent business relations with the customersGrow the business share of existing customersFollow-up & respond to incoming email/phone enquiries from customers; send the quotationsLiaise with customers to check the progress of existing offers & negotiate with them to get the purchase ordersKeeping good follow up and giving necessary feedbacks & data to the related departmentsFollow up the progress of purchase order delivery processInform the customer about their order delivery outcomeInvestigate and resolve the queries/feedback from customersAct as a contact point (bridge) between customers & other departments of the companyTo follow developments and trends on marketPrepare all required analysis and reports

Izmir, Turkey

Izmir, Turkey

Master'S Degree, International Relations

Full Scholarship

Bachelor'S Degree, Communication And Media Science

Bachelor'S Degree, Cinema And Digital Media

Full Scholarship