Ian Leahy Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Portsmouth, United Kingdom

Service Delivery Manager for a major outsourcing client, the world’s leader in Foreign Exchange trading.  Responsible for service quality, service delivery performance and service excellence to the client Head of Service Delivery Engaging, supporting and managing a large, diverse service delivery team, both technical and non-technical, including multiple large 3rd Party suppliers. Delivered outstanding 24x7 SLA attainment and system availability, for the key client systems and services across UNIX, Intel, LINUX platforms, middleware, and dual site Datacenters. Leading high focus Major Incidents to successful conclusion, including cybersecurity, bridging between technical delivery teams to drive rapid incident recovery. Delivery of significant client technology refresh projects to committed targets Developing service readiness for 2 new client services (including Blockchain)  Delivered improved control and audit posture to meet both internal and client regulatory standards

Portsmouth, United Kingdom

Managing and advising on security related activities for domestic and global clients in the finance, retail and insurance sectors. Regularly working across global boundaries to ensure compliance and to meet deadlines. Leading and managing security policy and governance roll outs and reviews, compliance activities, security incident management, anti-virus, patching, controls frameworks and continued performance improvement. Running ad-hoc projects as identified and providing transparency and support to audit as and when required.Regularly liaising with client security teams, providing updates, recommendations and analysis of current landscape and also acting as the client focal for security related activities.

Server and database security.

Dunsfold, United Kingdom

Manager for multiple accounts across various industries. Ensuring client satisfaction and working with internal teams to maximise revenue.

My role at Natures Way Foods (NWF) was assisting with their 5 year strategy by analysing data from the DunnHumby database, finding trends, strengths and weaknesses in the product portfolio to support marketing team; DunnHumby monitor Tesco ClubCard activity. Responsibilities included: o Creating product specific reports to ascertain relevant data o Analysing the data from reports o Creating insight documents to relay data to the Marketing Manager and the Sales and Marketing team

My role at IBM was positioned in the Business Transformation Project Office. My role included working across different areas of the department, with responsibilities including: o Organising and coordinating meetings. o Minuting meetings - requiring accurate notation and documentation. o Database development - tracking colleagues' professional training and development. o Data analysis. o Test team assistance: Requiring manipulation of MS Excel to create a workaround for a regularly used test tool that has begun to malfunctionThroughout my year I was required to carry out day to day activities pertaining to organising and coordinating meetings for my immediate department (Business Transformation Project Office), and also to the wider function ­ Business Transformation Integrated Supply Chain. This required strong organisational and communication skills to ensure every aspect ran effectively.I was requested by the Business Transformation Test Team to assist with creating a work-around for a malfunctioning MS Excel tool used to track the status of test projects. Through this I was able to develop and further my MS Excel.