Based in MEA regional HQ & responsible for coordinating the day-to-day business procedures with agents in the MENA region. Develop in partnership with divisional teams the referral lab services market. Coordinating the sales and marketing activities in the region with agents. Promote the business and target emerging markets.• In charge of the regional HQ office and responsible for all the administrative work while being the focal point and liaison for all sales, marketing, & customer service stakeholders (international support in Germany, agents in the MENA region and senior management)• Solely responsible for all the master data in the MENA region (sales & samples figures, overdue & payments collection, agents/distributors & clients’ agreements, errors stats etc...) while executing monthly & quarterly reports and sharing them directly with the Managing Director• Manage distributors/agents’ workflow and provide the needed support to them in addition to developing a strong partnership with existing clients while handling tenders with agents/distributors, and winning many projects with big clients in the MENA region• Resolve issues, channel agent escalation and promptly conduct business reviews according to the sales figures for the MENA region while executing action plans with senior management & agents to push the business forward• Introduce new products to clients and provide all the assistance needed while managing the supplies and logistics for the MENA region (medical consumables, freight services, courier services, coordinating with logistics forwarders)• Support the execution of online IT integration projects for data exchange while being responsible for implementing the company’s online portal in the client’s facilities• Solely responsible for the production of the company’s test list booklet and distribution worldwide while organizing and attending international conferences and exhibitions (Arab Health & Medlab ME)

Perform all laboratory routine and special procedures in a prompt, accurate and reliable manner to provide the most accurate diagnosis of patient diseases according to established hospital and departmental policies and procedures. Assist in the application of accreditation requirements, safety regulations and equipment maintenance.• Perform all laboratory routines and special procedures promptly, accurately and reliably to provide the most accurate diagnosis of patient diseases according to established hospital and departmental policies and procedures• Assist in the application of accreditation requirements, safety regulations and equipment maintenance while working in Hematology, Hemostasis, Parasitology & Bacteriology sections• Deal with Beckman Coulter DxH 800 hematology analyzers, ACL TOP for Hemostasis testing, Roche Cobas for Urinalysis, and Vitek for Bacteriology sensitivity while communicating information regarding lab analysis to clients in a timely and efficient manner• Demonstrate knowledge and ability to interact with laboratory Information System (LIS) and Hospital Information System (HIS) computer functions as it is related to the testing and reporting area• Perform Quality Control procedures as the job requires and report quality control failures to support personnel for corrective actions• Record results on appropriate worksheets and computer systems while performing file maintenance and plots results of control runs

Handling the administrative certification process related to all international claims and the different products and services at the concerned department.• Handled the administrative certification process related to all international claims and the different products and services at the concerned department• Supported international partners by providing their inbound adherents with the requested services promptly, including access to the local networks, arranging medical evacuations and repatriations, and arranging medical and travel assistance services• Supported operations by providing their outbound adherents with the requested services, including access to international networks, supported cross-border claims, arranged medical evacuations and repatriations, and arranged medical and travel assistance services• Followed up with customers to ensure service was delivered and address their needs• Coordinated and followed up with the departments to ensure services are delivered within acceptable timeframes and quality levels• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; resolved it by identifying the best solution; conducted correction or adjustment• Maintained case records by updating case information