Supervise the IT support team and act as the backup for any technicalissue that needs 2nd level troubleshooting.➢ Handle 2nd level troubleshooting when needed, escalate technical and infrastructure issues to the infrastructure team when needed, and share solutions provided with the Help Desk team.➢ Troubleshoot Hardware, Software, and Network issues.➢ Administrate and monitor the Microsoft System Center Configuration Manager (SCCM) ➢ Implement and oversee Microsoft Windows AzureAD migration.➢ Test and install new licensed software.➢ communicate with vendors for any technical support needed.➢ Test, implement, monitor, and troubleshoot on end-user equipment the following:o BitLocker encryption o Virtual Private Network (VPN) connectiono Microsoft Windows Defender.o Unite workplace (O365 apps) update.➢ Troubleshoot Mac operating system and application issues.➢ Provide support for the Cisco telephony system( IP phone)➢ Maintain Active Directory user access.➢ Monitor and assign INeed ticketing system to follow up with the helpdesk team’s calls.➢ Escalate work requests to the Unite ServiceDesk when needed.➢ Follow up on the status of problems and communicate progress in a timely manner.➢ Train colleagues in service desk technical support➢ Communicate and follow up on service desk issues escalated to the infrastructure team.➢ Support the Azure Active Directory migration for the UN house agencies.➢ Maintain and update ICT equipment in Umoja.➢ Process all equipment and software clearances of separated staff members, Individual Contractors, Consultants, and interns.➢ Assist in the disposal process of equipment and materials.➢ Create Umoja notifications and reservations in collaboration with thehead of section.➢ Update inventory-related documents in a timely manner➢ Support PCIU in the yearly physical exercise➢ Maintain ITIL standards in IT technical support and planning.

Ø  keep computer systems running smoothly and ensure users get the maximum benefit from themØ  install and configure computer hardware operating systems and applicationsØ  monitor and maintain computer systems and networksØ  talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issuesØ  troubleshoot system and network problems, diagnosing and solving hardware or software faultsØ  Monitoring backup process and NAS storage.Ø  Handling antivirus installation, configuration and monitoring.Ø  configuration and implementation of new enterprise software and hardware projectsØ  provide support, including procedural documentation and relevant reportsØ  follow diagrams and written instructions to repair a fault or set up a systemØ  support the roll-out of new applicationsØ  set up new users' accounts and profiles and deal with password issuesØ  respond within agreed time limits to call-outsØ  work continuously on a task until completion (or referral to third parties, if appropriate)Ø  priorities and manage many open cases at one timeØ  rapidly establish a good working relationship with customers and other professionals, such as software developers

1- Assisting network and system administrator in company networking and cabling.2- Taking care of inquiries ,errors and misuses from user-side employees concerning networking, hardware and software issues.3- Understanding the occurring error and creating an on the spot solution for the occurring error (hardware or software).4- Manipulating and filtering SQL data and ERP issues.5- Debugging application configuration files.6- Responsible for main server data backup