Aditya Srivastav Mba , Pmp Email & Phone Number

London, United Kingdom

Managed the solution development and configuration for all Gainsight solutions, including the technical architecture.✔ Data Management and Analysis: Managed data flow between platforms like Gainsight, Hubspot, Precisely and Adverity to ensure the tools are properly configured, integrated, and provide the necessary data and functionality to support customer success initiatives.✔ Process Development and Optimization: Worked closely with the Account Managers to define and improve customer success processes to increase efficiency and scalability. Tasks: Designing workflows for the Renewal process, Upsell Downsell and establishing best practices.✔ Metrics and Reporting for NRR, GRR and surveys like NPS, CSAT

Hyderabad, Telangana, India

In a subscription world – disruption is the new order, adoption is the new power and consumption is the new currency🚀✔Working with a crucial Portfolio of 4M+ ARR in the US Market. Actively working with customers ensuring high product adoption and driving success stories around them.✔Problem Solving: Work with customers to integrate with CRM mainly Salesforce and help with best practices, education and documentation for long-term customer success.✔Planning: Project timeline, Track customer's implementation goals, providing timely updates on progress and forecasting risk.✔Successfully implemented TechTouch engagement model.✔Solving client puzzles, identifying and mitigating client risks proactively and driving expansion contributing to NRR and GRR. Managed successful negotiation of long-term contract renewals with stakeholders.

Hyderabad, Telangana, India

Hyderabad Area, India

HighRadius is a B2B SaaS based FinTech company which automates O2C cycle.✔Project Management and Delivery Responsible to lead project teams , manage deliverables and help clients achieve desired business objectives.✔Stakeholder management Manage Project Risks,Issues, client expectations, change management and escalations✔Process improvement and driving change within organization and streamline delivery through process and playbook adoption.✔Coordination with Project Management and Product team to resolve issues that impacted project delivery.✔Mentoring new talent across.Delivered in-depth Cloud system training, imparting knowledge of best practices.✔Responsible for end to end implementation of the SaaS solution in Accounts Receivables space.✔Develop flowcharts and diagrams to describe and lay out logical operational steps.✔Design Documentation

Hyderabad Area, India

Hyderabad Area, India

Hyderabad Area, India

Played a role of Front-end Developer and was accountable for creating and maintaining News agency website using CMS tools and front end technologies.✔Interacting with client for gathering new change requests.✔Worked on different tool JIRA, Google Analytics, WordPress.

Master Of Business Administration - Mba

Btech, Information Technology

Hsc

Ssc