Head - Operations And Support
Current- Heading operations of Pakistan's first licensed Satellite Teleport providing services to40+ Broadcasting services- Budgeting, plan, execution and management of content delivery services for OTTdelivery on Android, iOS and Web Apps.- Setting up self-sustainable project-based operations & support infrastructure formultiple technical projects handled by the group.- R&D, decision making on new technology advancements for the group.- Building partnerships with key… Show more - Heading operations of Pakistan's first licensed Satellite Teleport providing services to40+ Broadcasting services- Budgeting, plan, execution and management of content delivery services for OTTdelivery on Android, iOS and Web Apps.- Setting up self-sustainable project-based operations & support infrastructure formultiple technical projects handled by the group.- R&D, decision making on new technology advancements for the group.- Building partnerships with key stakeholders and business leads to improve overallbusiness structure.- Meeting with potential clients' management to improve technical sales.- Planning, managing and providing assistance to important SAAS sales for the business.- Formulating business strategies with CEO and CTO to achieve planned and desiredbusiness goals.- Managing contracts with key partners, vendors and stakeholders- Evaluating risks and leading quality assurance efforts- Advising on a yearly plan and defining goals for support and operations- Analyzing productivity data and optimizing staffing & production capacity- Ensuring regulatory compliance- Developing and operationalizing processes across from a pilot stage to large scale,distributed teams- Serving as an escalation point between the client and business stakeholders forresolution of complaints and service requests. Show less