Imani Davis Email and Phone Number

Drives and supports distribution sales activities in the Americas by providing timely and accurate data analysis and feedback to ensure Bourns products receive increasing share of mind and internal share at each distributor, as well as collecting, tracking, and analyzing distribution sales, market share, inventory, pricing and marketing data to support increasing Point of Sales (POS) dollars in North America.

Managed multiple customer accounts via email and phone, delivering exceptional daily customer service. Provided detailed information on Bourns’ electronic components, serving as liaison between customers, factories, engineers, and the sales team. Conducted Excel-based data analysis, presenting insights to both the sales team and management. Utilized various computer systems like SAP, Model N, CRM, Partnership, and HANA for prompt and accurate information delivery. Ensured compliance with company policies, monitored credit and collection matters, reviewed contracts and quotes for accuracy, and issued credits/debits when required. Communicated with customers regarding orders, shipments, and inquiries while independently managing Bourns' general inquiry email accounts.● Achieved promotion to Customer Service Representative II.● Instructed and guided newly hired customer service team members during training process.

Managed multiple customer accounts via email and phone, delivering exceptional daily customer service. Provided detailed information on Bourns’ electronic components, serving as liaison between customers, factories, engineers, and the sales team. Conducted Excel-based data analysis, presenting insights to both the sales team and management. Utilized various computer systems like SAP, Model N, CRM, Partnership, and HANA for prompt and accurate information delivery. Ensured compliance with company policies, monitored credit and collection matters, reviewed contracts and quotes for accuracy, and issued credits/debits when required. Communicated with customers regarding orders, shipments, and inquiries while independently managing Bourns' general inquiry email accounts.

Responsible for assisting the teacher in leading and creating a safe environment for a class of 12 special needs 3-5 year olds (autistic, intellectually delayed, and physically delayed). In addition, nurturing and caring for these children while teaching them throughout the day.

Involved in organization and execution of citywide events such as recreation expos and community gatherings, involving budget planning, signage creation, and vendor coordination. Communicated with customers and community outreach efforts to promote events and address inquiries. Provided exceptional customer service by promptly addressing community questions, comments, and concerns. Nurtured and educated preschool children, developing and implementing curriculum, facilitating daily enrichment lessons, and maintaining regular communication with parents. Established and enforced rules and systems to manage daily behavior effectively, adapting curriculum to meet individual student needs.

Responsible for leading a class of 25 students, acting as a positive role model, coach and mentor. This required creating a safe environment while establishing authority through communication, engagement and patience.