•Implemented and monitored case management frameworks through user research and welfare assessments. •Ensured compliance with state policies and regulations.•Streamlined operational processes by establishing and monitoring user experience metrics.•Designed data-driven reporting solutions to enable stakeholders to make informed business decisions.

•Conducted user research activities such as interviews and surveys to gather comprehensive customer feedback.•Designed and implemented an advanced customer feedback system integrating interviews and usability analysis.•Analyzed user data to create actionable insights, enhancing user experience and satisfaction.•Collaborated cross-functionally to decode business requirements, transforming insights into strategically optimized survey designs improving data quality and decision-making.•Applied data-driven methodologies to articulate and document business requirements, user stories, and user acceptance scripts, aligning them with user experience goals.•Utilized advanced Excel and SQL data cleaning and transformation techniques to create impactful visualizations, elucidating key business insights and reinforcing strategic initiatives with a user-centric approach.

• Spearheaded a 3-year $4.6m program, applying product lifecycle management principles.•Communicated research findings and recommendations to stakeholders through written reports, presentations, and workshops. • Applied data analysis collaborating with stakeholders to allocate resources to families. • Gathered business requirements and analyzed data and business processes to pinpoint optimization. • Led collaborative efforts between school personnel and outside stakeholders to provide resources. • Effectively managed project timelines and resources, ensuring the timely achievement of key milestones and project objectives.

• Provided in-home support, including treatment planning and symptom monitoring.• Analyzed and tracked client progress through comprehensive report tracking.• Managed and coordinated ongoing treatment assignments for clients with stakeholders.• Participated in family court reviews of clients and offered court assistance as needed.

• Managed office technology and IT resources, including computers, software, and communication systems with IT support.• Prepared regular reports and updates for senior management, expenses, and performance metrics.• Provided administrative support to various departments, including managing schedules, organizing meetings, and handling correspondence.• Maintained and organized office records, files, and documents, both in physical and digital formats. • • Ensured the security and confidentiality of sensitive information.