Hamza Azhar ☑ Email & Phone Number

Karachi, Pk

United Kingdom

United Kingdom

United Kingdom

United Kingdom

Karachi Division, Sindh, Pakistan

* Managed diverse brands in food, fashion, and kids' collections through project-based freelancing.* Engaged with followers to ensure prompt responses to queries and monitor reviews.* Developed strategies to grow and sustain followers on Facebook and Instagram.* Established clear goals for customer retention, brand awareness, and website traffic through social media.* Provided reporting on campaign performance, analyzing key metrics, and offering insights for optimization.* Worked on a monthly retainer basis to provide consistent social media and community management services.

Karāchi, Sindh, Pakistan

* Primary point of contact for customer inquiries, concerns, and feedback on various social media platforms (Facebook, Instagram, Twitter, LinkedIn).* Responded promptly and professionally to customer queries, complaints, and requests, ensuring high customer satisfaction.* Utilized CRM tools to track and manage customer interactions, ensuring accurate and up-to-date data.* Played a crucial role in lead generation by engaging with the community, promoting bank products and facilities, and identifying potential customer opportunities.* Oversaw Faysal Bank's WhatsApp live chat support, providing real-time assistance and exceptional customer service to enhance brand satisfaction and loyalty.

Karachi Division, Sindh, Pakistan

* Directed the Daraz campaign domestically, serving as the point of contact and overseeing customer support operations, including live chat services for Daraz.* Provided exceptional customer service, addressing concerns related to order tracking, return tracking, order cancellation, order placement, and product information.* Handled customer queries on ongoing discounts, promotions, and relevant topics.* Achieved 80+ Customer Satisfaction (CSAT) score and maintained 80+ Quality Assurance (QA) result.* Managed Daraz's 11.11 and 12.12 campaigns, ensuring seamless interactions and prompt issue resolution during high-impact e-commerce events.

Karachi Division, Sindh, Pakistan

* Executed brand strategies to drive awareness and increase market share.* Conducted market research and competitor analysis for insights and positioning opportunities.* Created and managed brand guidelines for consistent messaging and visual identity.* Oversaw product positioning, collaborating with product and marketing teams for brand alignment.* Monitored KPIs to measure brand performance and optimize marketing efforts.* Cultivated relationships with agencies, partners, and influencers for brand collaborations.* Engaged in community management to enhance brand relationships and community interactions.

Karachi Division, Sindh, Pakistan

* Analyzed and reported on social media and online marketing campaign results.* Communicated with followers to promptly respond to queries and monitor reviews.* Identified target markets and key segments through in-depth market analysis.* Increased customer engagement through strategic social media initiatives.* Managed marketing campaigns to boost brand awareness and drive website traffic.* Streamlined post-publishing across all platforms using Hootsuite, a social media management tool.* Scheduled and published content seamlessly on Facebook, Instagram, Twitter, and other platforms via Hootsuite.* Conducted thorough proofreading and editing of social media posts, ensuring messaging accuracy and brand consistency.BRANDS: DelFrio, Bella Vita, CocoChan, Snack Attack, Chachajee, Popular Group of Industries, Maza, RealFroot, Polly, Pajero, Milker, United King, Bumzees, The Sauce Burger Cafe, 8 teas, SteakEscape, FoodStreet, WalkEaze, Naz Pan Masala, Hum Tum, Tringo, Shaikhs Dine In & Grill, Karachi Interiors

Karachi Division, Sindh, Pakistan

* Maintained personnel records and updated internal databases to support document management.* Adapted to workflow changes and implement continuous process improvements to overcome obstacles. * Troubleshoot employee concerns and recommended corrective actions to resolve issues.* Managed payroll, transactions, invoicing, and budgeting to decrease financial inconsistencies.Collected, validated, and distributed information to employees.