• Provide solutions to technical issues within different components of Scientia products from server configuration, functionality and database. • Responsible for identifying possible product defects and follow proper escalation procedures as needed.• Perform application troubleshooting and testing to further improve performance and functionality.• Assist client directly through emails, calls and screen-share to address technical concerns. • Implement server checks to secure high-quality performance within the clients environment. 

Technologies:

Zendesk, Salesforce, MSSQL, GotoAssist

Duties:• Integrate customer–specific features to an existing NCR SelfServ™ Checkout System.• Write professional design document for implementation proposal, which includes feature description, implementation flow, scope and limitations, and test cases.• Design and develop features as approved by the technical lead.• Perform developer's integration tests on actual machines.• Facilitate build execution for maintenance and final deployment.• Provide support and fixes to bugs reported before and after deployment.• Maintain code quality and organization and review peer's design and code implementation.• Communicate effectively to counterparts based in the US.• Scrum Master/Developer of local scrum team, handling daily standup meetings, retrospective discussion, and other scrum ceremonies.• Traveled to Duluth, Georgia, USA (2014) headquarter for training and development.Projects: Walmart SelfServ™ Checkout • Integration and customization of NCR SelfServ™ Checkout for Walmart Stores (US and United Kingdom - ASDA). Work with point-of-sale (POS) and device emulators not limited to scanners, pinpads, note and coin acceptors, scales, and signature capture.Tools & Technologies: C++, C#.NET, XML, XAML, WPF, Microsoft Visual Studios, JIRA, Jenkins, Setup Factory MFC

One of the 300 dedicated NCR employees around the world chosen to embody the essence and personality of NCR.• Lead events and celebrations for employee engagement and • Organize community involvement activities held both in the country and across the world.• Promote passion for volunteerism

Provide saving and investment opportunities and advise to individuals aiming to achieve financial goals through trusted and secure way. • Meet clients to assess their needs and demands.• Evaluate clients current financial status and future financial needs. • Develop financial solution that best answers the clients needs may it be for retirement, education, health and income protection.• Present investment options for short-term and long-term goals.• Discuss strategies of maximizing investment base on client investment risk appetite• Explain financial services and assistance clients can avail.• Handle clients concerns and queries and maintain a good client-advisor relationship• Oversee clients account development through the years.

Duties:• Developed web-based software applying Object-Oriented programming in PHP and supported project deployments by providing solutions for review by the technical lead. Projects: Netflex Inventory System Description: System for company’s properties and goods.Tools: PHP 5, NetBeans, PHPMyAdmin, MySQL, CodeIgniter Web Framework