Imogen Clark Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Responsible for managing a range of small, medium and large level accounts, working with customers to create long term strategies to meet short term and long term targets. Utilise data to understand, predict and mitigate customer pain points. Worked within a small team to scale the customer success function, evaluating multiple information sources to implement targeted success plans on a one to many scale. Experience presenting internally and externally, creating and hosting regular Customer Value Reviews to multiple stakeholders alongside internal team training. Designed and implemented a self-sustaining voice of the customer program to manage the flow of customer feedback to the rest of the business and ensure continuous improvement to customer sentiment and product.

London, United Kingdom

Active problem-solving in a fast-paced environment, requiring de-escalation skills to quickly resolve customer issues.Managed and contributed to projects aimed at optimisingresolution workflows and improving the customer experience,including ownership of the improvement and maintenance of theonline help centre.Collaborated with other operational teams on internal escalationof issues and implementing new product features

-Responsible for providing exemplary customer service in one of London’s top fine dining restaurants. -Required to pay close attention to detail while acting in a prompt and approachable manner in a high pressure environment. -Able to retain large amounts of information and relay that information in a concise and clear manner.

Bristol, United Kingdom

-Designed and implemented a cost-effective transport management plan in order to deliver logistics to Oxfam’s Festival Operation at 16 events across the summer, involving the coordination of multiple vehicles and volunteer crews, stock procurement and management of warehouse space.-Liaised with multiple stakeholders to ensure that the needs of all parties were met in a safe and efficient manner.-Worked confidently to meet deadlines in a high pressure environment, both on and off Festival Site.

Bristol, United Kingdom

-Involved in the processing and payment of claims for an EU funded agri-environment scheme, including communicating with members of the public as a representative of the civil service. -Performed a variety of different administrative tasks on a daily basis including file management, data entry and creating documents for internal and external use. -Routinely demonstrated high personal standards in order to ensure that targets were met in an efficient and thorough manner.