Imran Khan Email and Phone Number

- Managed and maintained over 100 servers including Windows and Linux-based systems, ensuring high availability and performance.- Involved migration from on-premises servers to a hybrid cloud environment, resulting in a reduction of operational costs and improved scalability.- Coordinated server migration from on-premises to Moro private cloud with the Moro team.- Managed vulnerability reports from the security team, implementing necessary fixes based on their findings.- Created… Show more - Managed and maintained over 100 servers including Windows and Linux-based systems, ensuring high availability and performance.- Involved migration from on-premises servers to a hybrid cloud environment, resulting in a reduction of operational costs and improved scalability.- Coordinated server migration from on-premises to Moro private cloud with the Moro team.- Managed vulnerability reports from the security team, implementing necessary fixes based on their findings.- Created and resolved Incidents and Change Requests in BMC Remedy, ensuring timely resolution within SLA.- Monitored system performance and conducted regular audits to identify and resolve potential security vulnerabilities.- Maintained monitoring tools to track server and VM performance, identifying and resolving issues proactively.- Conducted regular system updates, patches, and upgrades to keep infrastructure secure and up to date.- Managed backup strategies for servers, ensuring data integrity and availability.- Provided regular reports on system health, performance, and resource usage to stakeholders and management.- Managed Active Directory, Group Policy, and user accounts, streamlining administrative processes and improving user access control. Show less

- Experience in implementing and deploying workloads on Cloud Compute instances (Azure, AWS and OCI).- Day-to-day administration of cloud services.- Experience in implementing Azure Storage, Azure Virtual Network, Implementing Site- to-Site VPN and Network Security Groups (NSG).- Experience in Implementing Azure Site Recovery and Azure Backup.- Proficient in AWS services like VPC, EC2, S3, IAM, Route 53, CloudWatch.- Used IAM service for creating roles, users, groups… Show more - Experience in implementing and deploying workloads on Cloud Compute instances (Azure, AWS and OCI).- Day-to-day administration of cloud services.- Experience in implementing Azure Storage, Azure Virtual Network, Implementing Site- to-Site VPN and Network Security Groups (NSG).- Experience in Implementing Azure Site Recovery and Azure Backup.- Proficient in AWS services like VPC, EC2, S3, IAM, Route 53, CloudWatch.- Used IAM service for creating roles, users, groups and implemented MFA to provide additional security to AWS account and its resources.- Creating/Managing AMI/Snapshots/Volumes, Upgrade/downgrade Multi Cloud resources (CPU, Memory, Volumes/Disks)- Created AWS S3 buckets, performed folder management in each bucket, managed cloud trail logs and objects within each bucket.- Managing office 365 Admin Console & creating mailbox, distribution group & shared mailbox- Delegating permissions to users for their individual mailboxes & team mailboxes- Assigning office 365 license for users’ mailbox & creating new admin rules, mailforwarding rules & message log tracking- Experience in TrendMicro SAAS application for virus protection, creating policy and managing through admin console.- Collaborating with multiple teams to fix the backend service interruptions.- Reporting to the Delivery Manager for technical escalations, analyzing top issues and providing action plans to streamline processes. Show less

- Providing IT support to all Emirates stations (Airport, Cargo, Town Office) remotely. - Configure and Build new PCs & Servers using corporate Image and installing appropriate applications based on department’s requirement.- Migrating all Win7 systems to Win10 through SCCM via remotely and through USB.- Coordinating with application vendors and team to resolve application issues after migration.- Performing Troubleshooting on assigned ticket in Service-Now portal and resolve… Show more - Providing IT support to all Emirates stations (Airport, Cargo, Town Office) remotely. - Configure and Build new PCs & Servers using corporate Image and installing appropriate applications based on department’s requirement.- Migrating all Win7 systems to Win10 through SCCM via remotely and through USB.- Coordinating with application vendors and team to resolve application issues after migration.- Performing Troubleshooting on assigned ticket in Service-Now portal and resolve the problem within SLA.- Monitoring the network utilization.- Printers and Outlook Email configuration Show less

- Domain and Active Directory installation configuration and maintenance in Windows Server 2008 and 2012.- Knowledge in Microsoft Windows 2008 Active Directory - Active Directory Services, Active Directory Group Policy Objects (GPO), Group Policy Management Console (GPMC), DHCP, and DNS.- Exchange Server Tasks.- Hyper-V & VMWare Maintenance and Backup.- Sonicwall firewall site to site VPN configuration & troubleshooting- Installing operating systems in client machines… Show more - Domain and Active Directory installation configuration and maintenance in Windows Server 2008 and 2012.- Knowledge in Microsoft Windows 2008 Active Directory - Active Directory Services, Active Directory Group Policy Objects (GPO), Group Policy Management Console (GPMC), DHCP, and DNS.- Exchange Server Tasks.- Hyper-V & VMWare Maintenance and Backup.- Sonicwall firewall site to site VPN configuration & troubleshooting- Installing operating systems in client machines through WDS server- Disk capacity planning including quota creation and administration with windows 2008/2012 fileserver. - Regular Monitoring of Virus definition updates. - Providing Group/Account security policies on individual groups and users. - Taking scheduled backup, restoration process with Veeam Backup / Symantec Exec backup appliance Show less

- Provide Software, Hardware, Network Support and Operating System support to all locations.- Knowledge of Windows XP ,Windows Vista, windows 7,windows 8 & 8.1, Windows Server 2008/2012.- Implementing set of permissions and security to prevent the files and folders from unauthorized access.- Managed user accounts, groups and controlling access rights using Active Directory.- Creating and Assigning the user rights and permissions for the shared folder in the centralized file… Show more - Provide Software, Hardware, Network Support and Operating System support to all locations.- Knowledge of Windows XP ,Windows Vista, windows 7,windows 8 & 8.1, Windows Server 2008/2012.- Implementing set of permissions and security to prevent the files and folders from unauthorized access.- Managed user accounts, groups and controlling access rights using Active Directory.- Creating and Assigning the user rights and permissions for the shared folder in the centralized file server.- Responsible for taking backup from storage server on regular basis and restoring it back on demand.- Provide day-to-day Assistance to systems, users.- Antivirus installation and configuration such as McAfee, Norton and Trend Micro.- Resolved email client issues with outlook express, Windows live mail and MS outlook- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment- Supported all remote locations users using Bomgar, Tight VNC and LMI- Averaged 10-15 calls daily and resolved 250 tickets per month in Foot prints. Show less

- Operations Running 24x7 - Proving the IT Support to 500 users & Grade users.- Installed Win XP, Win 7 and maintained user’s account as per IT policy- Completely responsible for technical support operations, coordination of technical issues involving Desktop Support, Network, hardware, and operating systems ( Win XP/7 and vista). - Configuring and troubleshooting exchange and POP3 mails.- Configuring and Maintaining Network Printers, Local Printers and… Show more - Operations Running 24x7 - Proving the IT Support to 500 users & Grade users.- Installed Win XP, Win 7 and maintained user’s account as per IT policy- Completely responsible for technical support operations, coordination of technical issues involving Desktop Support, Network, hardware, and operating systems ( Win XP/7 and vista). - Configuring and troubleshooting exchange and POP3 mails.- Configuring and Maintaining Network Printers, Local Printers and Scanners- Installation and Maintaining Symantec Antivirus 11.0 (Corporate Edition). - Configuration of CISCO VoIP phone & Troubleshooting- Answered Calls and monitored ticket in queue in Track-It to Resolve issues Quickly - Responsible for tracking hardware and software inventory- Performing Troubleshooting on assigned ticket and resolve the problem within SLA. Show less