Imran Khan Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Manage and Support IT Operations: Oversee and support all internal IT operations for CAFU and Three More Entities, and over 07 site offices, ensuring seamless functioning of IT systems and services across the.
• Vendor Relationship Management: Cultivate and maintain strong vendor.relationships to secure competitive pricing for systems and services through effective negotiation and collaboration.
• Budget Tracking and Management: Establish and maintain a budget tracking system to monitor available funds for all IT related expenditures, ensuring cost effective management of resources.
• IT Strategic Planning: Develop and provide an IT strategic plan that aligns with the organization business strategies and enables the implementation of new business capabilities.
• Service Desk Operations: Manage Service Desk Operations using Halo ITSM Help Desk ticketing systems.
• Technical Leadership: Offer technical leadership and assistance to the Help Desk and Local IT Team, aiding in the diagnosis and resolution of technical and operational problems to enhance the end-user experience.

United Arab Emirates

o Manage and support all internal IT infrastructure of corporations, IT entities, and 75+ site offices.o Ensured competitive costs for systems and services through adept negotiation and by developing beneficial business relationships with vendors.o Created and maintained a budget tracking system to assist with tracking available funds for all IT-related.

Dubai Emirate, United Arab Emirates

• Support and managed all internal IT infrastructure at Dubai Parks & Resorts
• Installation and support of telecommunication equipment. Maintaining a log
• of all problems detected and system backups. And managing the field support Engineers
• Troubleshoot Systems & network Issues.
• Experience in SCCM and Multiple OS Troubleshooting, Apple, windows and Linux.
• Worked on the service Desk Team and Remote Support.

Mumbai

• Focus on complex issues related to operation aspects that cannot be resolved at lower level support.
• Conduct Ticket, Email and Call audits to examine the quality and perfectness of services delivered.
• Follow up on the open Tickets handled by team and get it to on time closure.
• Develop, update and maintain process documents and knowledge base articles
• Ensures escalation communication to the customer is timely and accurate.
• Help in job rotation at the onsite resources.

Mumbai

• Team Strength 30th No’s.
• 24 Engineers.
• 6 (Six) Helpdesk.
• Ensure the IT level team delivers the highest quality support to customers.
• Handling a team of support engineers and ensuring the tickets to be solved with in the stipulated Servicelevels.
• Prepare MIS Reports on Excel Sheet.

Mumbai Area, India

o Configure and deploy desktops/workstations for new users.o Connect deployed machines to the network and ensure user satisfaction.o Provide basic training on PC and equipment usage to minimize future issues.o Respond promptly to user support requests routed through the Service Desk.o Troubleshoot and resolve user technical problems independently or by.

Master Of Computer Applications - Mca, Information Technology, 65

Bachelor'S Degree, 64%