Technical Customer Advisor- Wholesale
Current• Provide direct assistance to our customers (external and internal) and work with them to resolve their concerns via Voice, Email and Chat.• Own each help request, treating each client with the utmost care, realness, integrity and timeliness.raise widespread issues or patterns through defined channels. • Highly organized, quality minded and focused on details by showing persistence, by staying calm and controlled under sometimes stressful conditions. • Ability to understand customer’s needs regarding domains, SSL and emails and provide information while maintaining a positive customer experience. • Communicate relevant details asynchronously to clients to maintain trust and confidence.