Ability to convey complex information in a clear and understandable manner.Empathetic and understanding approach towards customer needs and challenges.Strong problem-solving skills to address customer issues and challenges.Deep understanding of the product or service being offered.Ability to stay updated on product features and improvements.Proven ability to build and maintain positive, long-term relationships with customers.Customer-focused mindset with a dedication to customer success.Skill in advocating for the customer's needs and priorities within the organization.Ability to analyze customer data and metrics to identify trends and insights.Effective time management skills to handle multiple customer accounts and priorities.Understanding of upselling and cross-selling opportunities.Ability to identify and communicate additional value to customers.Develop and deliver educational resources to help customers maximize product usage.Ability to inspire confidence and trust in customers.Use feedback to drive product improvements and enhancements.

Responsible for full life cycle recruiting, including sourcing, interviewing, qualifying and placement of a full range of IT and Non-IT candidates for contract, contract to perm and direct hire positions on w2 hourly/salaried work type.Defining job descriptions and short-listing candidates based on the requirement, technology, skillset, experience, and education.Collaborating with hiring managers to understand their hiring needs and goals.Identified the resume that matches the client requirements, through vendors, contacts, database, third parties and posting the requirements on the web sites.Managing full Recruitment life-cycle by sourcing the best talent through various job portals such as Career Builder (CB), Monster & Dice.Responsible for the first-round telephonic screening of the profiles and communicating with all candidates on a regular basis and arranging & conducting interviews.Extensively used Boolean search/ key-string search in order to find the best match decreasing the response time as per the client demand.Comprehensive knowledge of the recruiting process from sourcing to recruiting for different employment types.Also familiar with VISAs & TAX terms such as W2, 1099 & C2C.

Maintain composure and patience, especially when dealing with frustrated or upset customers.Demonstrate empathy in responses to understand and address customer concerns.Efficiently manage time to respond promptly to customer inquiries.Flexibility to adapt to different customer personalities and communication styles.Practice active listening to fully understand customer inquiries.Comfort with using chat support platforms and associated tools.In-depth knowledge of the product or service to provide accurate information.Contribute to knowledge base updates based on common customer queries.