Insia Ali Email & Phone Number

"As an IT Support professional with a year of hands-on experience, I bring expertise in resolving technical issues with precision and a commitment to customer satisfaction. With certifications in CCNA, ITSM, MS-900, and a Certificate IV in IT, I'm equipped with a strong foundation in networking, service management, and Microsoft technologies.My passion for technology is matched by my dedication to continuous learning, ensuring that I stay at the forefront of industry trends. I'm enthusiastic about applying my skills to enhance IT operations, improve user experiences, and contribute to the success of forward-thinking organizations

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  System Support Engineer

  Rondo Energy

  Nov 2022 - Present - Australia

  • Providing comprehensive IT support across a range of Microsoft products, including Exchange, Azure, Dynamics D365, and Office 365, ensuring seamless operation and integration across the organization's technology ecosystem.• Administering and managing user access and security in Azure, Dynamics 365, and Office 365 environments to ensure data integrity and compliance with industry standards.• Leveraging Office 365 to enhance collaboration and productivity across the organization through… Show more • Providing comprehensive IT support across a range of Microsoft products, including Exchange, Azure, Dynamics D365, and Office 365, ensuring seamless operation and integration across the organization's technology ecosystem.• Administering and managing user access and security in Azure, Dynamics 365, and Office 365 environments to ensure data integrity and compliance with industry standards.• Leveraging Office 365 to enhance collaboration and productivity across the organization through the deployment and management of its suite of applications including SharePoint, Teams, and OneDrive.• Utilizing System Center Configuration Manager (SCCM) for the deployment, management, and troubleshooting of applications and software updates, enhancing system security and user productivity.• Leveraging SCCM for efficient deployment of operating systems across the organization, ensuring standardized system setup, minimizing deployment time, and reducing errors.• Managing Active Directory to administer user accounts, groups, and roles, ensuring secure and efficient access to network resources and services.• Implementing and overseeing Active Directory Group Policies to automate and optimize system configurations and security settings across all workstations.• Troubleshooting and resolving issues related to Exchange email services, enhancing communication efficiency and reliability.• Facilitating the migration and integration of business processes into the Dynamics D365 and Office 365 platforms, optimizing operational efficiency and supporting business growth.• Administering, configuring, and maintaining servers to ensure optimal performance, reliability, and security of business-critical applications and services.• Utilizing TeamViewer for remote support and troubleshooting, enabling efficient resolution of technical issues for users and systems located off-site. Show less