Sean Kim Email & Phone Number

New York, Ny, Us

New York, New York, United States

Technical Support: Resolve escalated technical issues related to hardware, software, networking, and user access, providing in-depth troubleshooting and solutions.Incident Management: Efficiently manage and prioritize support tickets, ensuring timely and effective resolution of technical problems. Document all incidents and solutions in the ticketing system.Collaboration: Work closely with other IT team members, including Level I support, systems administrators, and network engineers, to address and resolve issues. Provide guidance and mentoring to Level I technicians.System Maintenance: Assist with routine system maintenance tasks, including software updates, patches, and hardware upgrades. Ensure systems are up-to-date and secure.User Training: Provide end-user training and support on various IT systems and applications. Create and update user documentation and training materials.Problem Analysis: Perform in-depth analysis of recurring technical issues to identify underlying causes and develop long-term solutions.Reporting: Generate and review reports on system performance, incident trends, and support metrics to identify areas for improvement and inform decision-making.

New York, United States

Guiding and recommending customers on large purchase decisions like computers and printers, alongside onsite diagnostics and repair of PCs.

Planning and assembly of new IT hardware to replace aging hardware, recommendation of new software to replace pre-existing software to decrease operating costs, and remote technical support to deal with future problems

IT consultant working on training new personnel and creation of documentation and guides for continuity.

On-Site Support: Provide on-site technical support for Dell’s hardware and software products, including desktops, laptops, servers, and networking equipment. Perform installations, upgrades, and repairs as needed.Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and networking. Utilize diagnostic tools and techniques to identify and address problems effectively.Customer Interaction: Serve as the primary point of contact for customers during on-site visits, delivering exceptional customer service and ensuring a positive experience. Communicate technical information clearly to non-technical users.System Installation and Configuration: Install and configure Dell products and solutions according to customer requirements and best practices. Ensure proper setup and optimization of hardware and software.Documentation: Maintain accurate records of all service activities, including installation details, repairs, and customer interactions. Update and manage service logs and documentation in the company’s systems.Collaboration: Work closely with Dell’s support teams and other field technicians to share knowledge, resolve complex issues, and contribute to continuous improvement efforts.

Care and general assistance with the elderly.

Staten Island, New York, United States

Worked on making a traffic model by collecting data, compiling and analyzing the data, and then presenting it on ArcGIS.