Iovannah Rudoy Email & Phone Number

United States

United States

Pleasanton, California, Us

Dallas, Texas, Us

Ciudad De México, Hipódromo Condesa, Mx

Selected and executed appropriate statistical analysis (R Markdowns with Linear Regressions, Correlation Analysis, Opportunity Matrixes, etc), on both structured (surveys) and unstructured (text analytics) data, to answer key client business questions.Translated results of statistical analyses into easy-to-understand presentations and reports, presenting actionable insights and data-driven business /CX program recommendations in slides format to improve customer's Likelihood to Recommend Scores, Key Metrics (NPS, OSAT, CSAT) and understand customer's pain points during their journey for different industries.Presented results, actionable insights, and other findings to CX Program managers and Key / Senior executives in different companies in Spanish and English.Developed and designed monthly reports to follow up on CX Program metrics for Clients in various industries.Managed and organized different timelines and a team of two analysts to follow up on projects and ensure the end-to-end delivery of projects. Managed and followed up on Medallia's platform requests/issues, problem solved and made sure to maintain and develop a good relationship with our clients.

Ciudad De México, Hipódromo Condesa, Mx

Medallia Customer Experience Management Platform Implementation partner. Designed, implemented, and continuously improved Medallia (CX Program Management platform) to clients in different industries: Retail, Airlines, Hospitality, Banking, and B2B.Developed advanced statistical research models (Linear Regression, Decision Trees, Shapley Models, Correlation Analysis, Opportunity Matrixes, Key Driver Analysis) to dive deep into what drives Customer Experience at Clients' organizations and prioritized where to make improvements, combining innovative analytical methods with survey, social media, financial, and operational data streams. Presented data analysis results to stakeholders and CX Program Managers in Clients' organizations.People management responsibilities training new recruits and managing junior analysts to make sure all deliverables were delivered as expected.

Munich, De

Analyzed and calculated monthly cost of retail and other sales metrics to follow on sales health and changes.Calculated payments to all car dealers in Mexico based on their monthly targetachievements (bonuses), and delivered results and payment reports for the finances department.Reduced NSC (National Sales Company) expenses by analyzing and finding duplicated payments to dealers.Analyzing data payments of previous years I realized dealers had not been paying some optional pieces of cars, thus recovering an important amount of money to the company.Responsible for defining and updating optional equipment prices, uploading them to SAP, MINI website, Excel, and PDF considering previous prices, inflation, and competitor prices analysis.Updated weekly car inventory documents and developed time series reports to follow up on business target achievements. Developed a forecasting tool on sales projections for future months/years to set up business objectives based on past information and reviewed and compared actual results versus goal/projected sales.Developed a forecasting tool for the 2019 Cost of Retail using the 2018 and 2017 data.Problem solved and answered dealer issues and inquiries relating to their payments and charges, explaining to them their particular situation.Researched industry/ market, and consumer and category trends and translated those insights into actionable strategic business recommendations to achieve both MINI and customer goals and objectives.Applied data-driven analytics to evaluate the marketplace and competitive data to optimally align pricing strategies within the marketplace.

Álvaro Obregón, Distrito Federal, Mx

Valuation and research of different government programs in Mexico, using tools in Excel(i.e. VLOOKUP; Pivot Tables, Correlation tables,...), reported results using PowerPoint andMicrosoft Word.Analyzed big data sets in order to look for bank franchises with unusual money exchangeamounts with the purpose of finding potential money laundering activities. Analyzed andsegmented different franchises by their main economic activity (i.e. tourism).Made many statistical analyses on client databases using Excel to get business insights in order to give conclusions and recommendations to clients.

In charge of the management of the financial resources of this student magazine at ITAM. Was in charge of payments and writing our financial results every semester. Succesfully managed a team of 5 people in order to edit, print, deliver magazines every semester and was able to reduce timings, costs and improve savings in the account.

New York, Ny, Us

Editing various texts, giving opinions about their content and possibility of success on the target market for people my age.

B.S. Business Engineering

Certificate, Business Administration And Management, General