- Responsible for end-to-end Operational responsibilities for Financial Services by following PCI-DSS framework- Responsible for handle Incident Management (roster basis) as per ITIL framework and ensure service is restored at shortest time - Accountable for relationship and stakeholder mgt. including FI/Bank (external)- Accountable for proper mentoring to team to have right mindset, spirited and energized being engaged in operational 24/7 deliveries- Accountable for financial… Show more - Responsible for end-to-end Operational responsibilities for Financial Services by following PCI-DSS framework- Responsible for handle Incident Management (roster basis) as per ITIL framework and ensure service is restored at shortest time - Accountable for relationship and stakeholder mgt. including FI/Bank (external)- Accountable for proper mentoring to team to have right mindset, spirited and energized being engaged in operational 24/7 deliveries- Accountable for financial services related end user experience improvement (driver)- Accountable for mentoring and guiding departments people by demonstrating role model behavior in day to day activities- Accountable for Manage audit artifacts and target for zero audit observations for SO Show less

- Product Roadmap and strategy: Conduct Product analysis from local & global context. Define Product vision & strategy based on company goal, market research and Business demand- Define Product vision & strategy of 100% Financial Products- Production Performance monitoring and lead to excellence- Reconciliation and Dispute Settlement: Make sure that Reconciliation and settlement are done on time with partners for all Financial Products- Process Re-engineering: Make Process &… Show more - Product Roadmap and strategy: Conduct Product analysis from local & global context. Define Product vision & strategy based on company goal, market research and Business demand- Define Product vision & strategy of 100% Financial Products- Production Performance monitoring and lead to excellence- Reconciliation and Dispute Settlement: Make sure that Reconciliation and settlement are done on time with partners for all Financial Products- Process Re-engineering: Make Process & O/SLA are in place for new and upcoming partners.- Stakeholder Collaboration: Engage and manage Internal & External Stakeholders efficiently to drive the Product Lifecycle management. - Successor Planning: Enhancement of functional & leadership aspects to be prepared for the next level. Show less

• Manage E2E Project under PMO department. • Ensure Project delivers are done on time.• Ensure smooth project delivery to operation team.

• Strategy: To create, maintain and ensure IT & Management strategy in line with stakeholder needs and in keeping up with current best practice.• Development and Implementation: To lead the IT Development team and manage the further development and implementation of projects as per company requirements.• Daily Operation: To manage the day to day operations of IT systems, ensuring that planning, end-user impact, change management, training, quality management are properly addressed and… Show more • Strategy: To create, maintain and ensure IT & Management strategy in line with stakeholder needs and in keeping up with current best practice.• Development and Implementation: To lead the IT Development team and manage the further development and implementation of projects as per company requirements.• Daily Operation: To manage the day to day operations of IT systems, ensuring that planning, end-user impact, change management, training, quality management are properly addressed and monitored to ensure that deadlines, budgets and service levels are met and results delivered.• Budget: To manage the annual IT budget and any associated funds. Specifically to be responsible for the review, audit and prioritization of all information management tools, including (in partnership with the Finance Director) the replacement cycle of information technology hardware.• Business continuity - To develop and maintain the Major Incident & Business Continuity plan for IT and to implement measures designed to safeguard the Information Technology and Management needs of the Foundation in the event of major incidents or disasters. Show less

- Prepare work plan, Resource planning, budgeting for department- Set strategy, Goal/ KPI for RA & FM team.- Identify the risk areas and implement RA and FM Control in place.- Revenue Assurance controls development (Under and over charging control, cash flow control, Billing control etc.).- Lead the RAFM team for cross functional operations/ projects.- Management report on Daily Revenue, Campaign analysis, Regional Revenue analysis and so on.- Manage IT project… Show more - Prepare work plan, Resource planning, budgeting for department- Set strategy, Goal/ KPI for RA & FM team.- Identify the risk areas and implement RA and FM Control in place.- Revenue Assurance controls development (Under and over charging control, cash flow control, Billing control etc.).- Lead the RAFM team for cross functional operations/ projects.- Management report on Daily Revenue, Campaign analysis, Regional Revenue analysis and so on.- Manage IT project automation under CTO office. Show less

- End to end risk assessment and process analysis through cross functional workshops to ensure proper RA control in place for technology domain.- Leading the cross functional RA team to analyze the reason for deviation, investigation of root causes of deviation and verify the extent of deviation - Engage cross functional analysis teams to propose the course of remedial actions for future preventions- Project & change management responsible for in-house Revenue Assurance and Fraud… Show more - End to end risk assessment and process analysis through cross functional workshops to ensure proper RA control in place for technology domain.- Leading the cross functional RA team to analyze the reason for deviation, investigation of root causes of deviation and verify the extent of deviation - Engage cross functional analysis teams to propose the course of remedial actions for future preventions- Project & change management responsible for in-house Revenue Assurance and Fraud Management tools and dashboard for operational and management reporting. - Responsible for coordinating with internal and external enforcers for reporting on controls outputs, control maturity and new control areas.- Ensure Product and Campaign charging accuracy by Pre-LIVE and Post LIVE UAT to meet 100% SoX Compliance Show less

- Responsible for Monitoring and Investigating gaps, analysis of usage and system data, verifying extent of deviations, verification of reasons for deviation, reporting and providing alternative solutions to problems/deviations identified.- Initiating cross-functional actions to fix and prevent GAPs for revenue leakage prevention- Estimating Effect of fixes & future effects of controls for quantification of revenue loss and savings; report results of fixes carried out- Ensure… Show more - Responsible for Monitoring and Investigating gaps, analysis of usage and system data, verifying extent of deviations, verification of reasons for deviation, reporting and providing alternative solutions to problems/deviations identified.- Initiating cross-functional actions to fix and prevent GAPs for revenue leakage prevention- Estimating Effect of fixes & future effects of controls for quantification of revenue loss and savings; report results of fixes carried out- Ensure Campaign charging accuracy by Pre-LIVE and Post LIVE UAT to meet 100% SoX Compliance Show less

Ensure Quality of Customer service by - Mystery Shopping- Direct Feedback from customer- Maintain and Develop automation tools for SQA team

- Manage the clients of Bangladesh office- Keep liaison with HK, UK, France office.- Daily reporting and follow up action from HQ

- Analysis, Plan and design of system (i.e. HRM, Retail Soft)- Database design of existing/new system- Customization of existing system as per client requirements- Debugging and UAT