Irfan Shaikh Email and Phone Number
At Unicorn Infosolution, my commitment to technical excellence in Mac support is evidenced by multiple accolades for service quality, including the Best Employee of the Year. My role as Senior Mac Support Engineer harnesses my Apple Certified Macintosh Technician (ACMT) credentials to provide top-tier hardware and software solutions.The team and I excel in translating complex technical issues into clear resolutions for clients, enhancing their satisfaction and fostering retention. We've cultivated a collaborative environment where mentoring junior engineers and managing crucial inventory aligns with our overarching goal of delivering unmatched technical support and help desk assistance.
Unicorn Infosolution
View- Website:
- uipl.co.in
- Employees:
- 232
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Senior Mac Support EngineerUnicorn InfosolutionPune, Mh, In
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Senior Technical Support EngineerUnicorn Infosolution Feb 2019 - PresentPune, Maharashtra, India1. Diagnose and repair Mac hardware and software issues, including logic board replacement, hard drive replacement, and data recovery.2. Training and mentoring junior service engineers to enhance their technical knowledge and skills.3. Provide on-site and remote support to clients, including individuals and businesses.4. Communicate technical issues to clients in an easy-to-understand manner.5. Collaborate with other engineers and technicians to resolve complex issues.6. Managed inventory and maintained equipment in the repair center.7. Developed and maintained relationships with clients to ensure satisfaction and retention.
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Mac Service EngineerUnicorn Infosolution Feb 2017 - Feb 2019Pune, Maharashtra, India1. Perform installation, removal and management of application on macOS platform.2. Provide concrete customer service and support of all standards Apple application andhardware including hardware reset, password reset/setup, and account setup.3. Managing asset allocation to user4. Handling devices (iPhone, iPad, MacBook, iMac)
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Front Desk Mac TechnicianUnicorn Infosolution Feb 2015 - Feb 2017Pune, Maharashtra, India1. Address user tickets regarding Hardware, software and networking.2. Diagnose and troubleshoot technical issues include Laptop/Mac.3. Responsible for creating and managing repairs through Apple GSX.4. Responsible to maintain, receiving and delivering inventory on time.
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Sales ExecutiveMicroware Multimedia Pvt. Ltd. ( Staples ) Jun 2007 - May 2010Pune, Maharashtra, India1. Developing and implementing sales strategies to achieve sales targets and increase revenue. 2. Identifying and researching potential customers and market opportunities.3. Building and maintaining relationships with clients and customers.4. Understanding and keeping up-to-date with industry trends and competition.5. Managing sales activities, such as creating sales reports, preparing sales forecasts, and tracking sales metrics. 6. Ensuring high levels of customer satisfaction and retention.
Frequently Asked Questions about Irfan Shaikh
What company does Irfan Shaikh work for?
Irfan Shaikh works for Unicorn Infosolution
What is Irfan Shaikh's role at the current company?
Irfan Shaikh's current role is Senior Mac Support Engineer.
Who are Irfan Shaikh's colleagues?
Irfan Shaikh's colleagues are Ritika Sharma, Sujeet Kamble, Servesh Upadhyay, Vaishali Lout, Mark Cardoz, Vikas Kashyap, Sonam Dutta Unicorn.
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Irfan Shaikh
Visionary School Leader With 20 Years Of Experience Committed To Empowering Students And Staff To Achieve Their Full PotentialAurangabad -
1gmail.com -
2hdfcbank.com, yahoo.co.in -
Irfan Shaikh
Pune -
3bridgeinternationalacademies.com, hotmail.com, ea.com
2 011 +25XXXXXXXXXXX
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