Irfan Shaikh Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

1. Diagnose and repair Mac hardware and software issues, including logic board replacement, hard drive replacement, and data recovery.2. Training and mentoring junior service engineers to enhance their technical knowledge and skills.3. Provide on-site and remote support to clients, including individuals and businesses.4. Communicate technical issues to clients in an easy-to-understand manner.5. Collaborate with other engineers and technicians to resolve complex issues.6. Managed inventory and maintained equipment in the repair center.7. Developed and maintained relationships with clients to ensure satisfaction and retention.

Pune, Maharashtra, India

1. Perform installation, removal and management of application on macOS platform.2. Provide concrete customer service and support of all standards Apple application andhardware including hardware reset, password reset/setup, and account setup.3. Managing asset allocation to user4. Handling devices (iPhone, iPad, MacBook, iMac)

Pune, Maharashtra, India

1. Address user tickets regarding Hardware, software and networking.2. Diagnose and troubleshoot technical issues include Laptop/Mac.3. Responsible for creating and managing repairs through Apple GSX.4. Responsible to maintain, receiving and delivering inventory on time.

Pune, Maharashtra, India

1. Developing and implementing sales strategies to achieve sales targets and increase revenue. 2. Identifying and researching potential customers and market opportunities.3. Building and maintaining relationships with clients and customers.4. Understanding and keeping up-to-date with industry trends and competition.5. Managing sales activities, such as creating sales reports, preparing sales forecasts, and tracking sales metrics. 6. Ensuring high levels of customer satisfaction and retention.