Irina Åström Email & Phone Number

Palo Alto, Ca, Us

Global Tier 1 Services & Solutions with a PAN approach for both Personal Systems and Print lines of business

Palo Alto, Ca, Us

As an integral team player for Customer Success within the PS Services division of HP in North America, it is my responsibility to holistically manage all aspects of strategic business alignment for enterprise accounts. This includes quarterly business reviews, monthly operational reviews, customer program adoption with key stakeholders, weekly cadence check ins, upsell initiatives and running P&L. Cross-functionally, I have also been a key contributor in the solutioning of our Global Customer Success Knowledge Management Center, a worldwide initiative as well as participating in Project Symphony for the purposes of evaluating a CSM software platform.

Walnut Creek, California, Us

As Senior Product Release Manager, I am responsible for creating and managing the processes for successful software releases from runtime to production, providing test evidence, stability reporting and the writing of all release notes. I continue to own our knowledge base and all documentation related to our product via technical articles and tutorials, as well as video tutorials on how to optimize useage of the Functionize solution. The release of these articles coordinate with the release of new features and functionality.Further integral responsibilities include all content scope, design, testing, deployment, implementation and maintenance of our integrated in-product WalkMe solution as well as the gap analysis of all WalkMe content. I also lead and manage the SOC2 Type I audit process.

Walnut Creek, California, Us

As Global Alliances Operations Manager, I was responsible for the strategic design, creation and implementation of the Functionize Summit Partner Program. This included the design and development of our secure partner portal, along with an automated deal registration process and an entire learning platform to administer training.

Walnut Creek, California, Us

Functionize delivers an autonomous testing platform that incorporates AI and machine learning technologies to automate the painstaking software testing process. The Functionize cloud-based platform enables enterprise teams to rapidly accelerate software development while eliminating traditional test scripts, test maintenance and the need for a large QA team. Follow us at @functionize.With a company changing and growing at the speed of light, the need for strategic planning designed to build the foundation for a documentation platform became my #1 priority and focus. This initiative has resulted the collaboration and launch of a fully integrated knowledge base that includes best practices, tutorials, platform documentation, and technical articles.Gartner recognized Functionize as a Cool Vendor in agile and devops.

San Luis Obispo, Ca, Us

A leading, global data center infrastructure management (DCIM) solutions provider for data centers and campus IT.The Software Solutions Consultant position is a custom hybrid role as Technical Sales Consultant and Product Marketing Manager in the Data Center Infrastructure Management (DCIM) market.As a global team member for Technical Sales Consulting I:>Conduct technical sales demonstrations.>Plan and run POC trails.>Use sound project management skills for the purpose of customer deployments, including implementation consulting and verification of customer data for import through go live.>Provide onsite and remote customer training for user and configuration administration courses.>Engage with existing clients to examine use cases for the purpose of writing Cormant specific case studies.As a Product Marketing Manager on the North American Business Development team I:>Promote greater solution adoption strategies to existing customers to help the sales team achieve their sales goals.>Create and execute marketing strategies to include management of website content, company blog, event coordination, informational webinars, product marketing videos, and email campaigns.>Design and render video training tutorials, full documentation of software manuals and training courses, as well as the management of a resource library expansion project to enhance the implementation experience for new clients as well as product support ideologies for existing clients.

Atascadero, Ca, Us

Atascadero, Ca, Us

• Sales – Successful management of all aspects of the sales cycle, online software demonstrations, business and technical analysis for determining customized software solutions and pricing structures, contractual designer and final execution of sales.• Marketing – Designed and implemented company quarterly newsletter, company blog, version release notes and website maintenance.• Implementations - Functional engagement manager and solution architect creating strategic direction and leading the conversion of business requirements into designs that become the blueprint for complete software solutions. Customized implementation plans including the integration of modular training videos, client branding, documentation and tailored training packages that results in release integration into technical support. • Technical Writing & Documentation – Designed a resource library for existing clients to include end user manuals, quick guides as well as internal company policy documentation.• ScrumMaster – Using Agile methodologiesSoftware/System Skills - Salesforce CRM, ZoHo CRM, Camtasia/Snagit (TechSmith Suite), Dragon Naturally Speaking 10+, TraumaCad, Orthoview, Opal Suite, MindBody, Schedulicity, WordPress, PowerPoint, Microsoft Office Suite

White Birch Wellness, LLC is a growing source of wellness information, products, services and healing arts. We currently offer private and group yoga instruction, as well as beginner Yoga 101, children's and teen workshops. Velvet Gypsy Apothecary is our new and growing line of healing products, offering organic herbal tea blends, bath salts, body scrubs, hand salves, vaporubs, soy blend candles and lip balms. www.whitebirchwellness.net

San Luis Obispo, California, Us

MINDBODY, Inc is a web-based business management software solution specializing in the health and wellness industry. MINDBODY services a range of business from single service providers to multi-location corporate franchises.• Utilize Salesforce CRM to manage all aspects of building and maintaining a sales pipeline, pursuing qualified prospects via cold calling and lead generation.• Responsible for articulating the benefits and value of MINDBODY software with an in-depth knowledge of products and services. • Perform web demonstrations to prospects showcasing our platform through the SaaS delivery methodology.• Integral role as collaborative partner for the Wellness Strategic Group in the yoga industry vertical.• Create and submit proposals to prospects with complex business models.• Provide best business practice solutions to clients.• Stay abreast of industry trends and challenges which owners face within the MINDBODY verticals.• Taught weekly Hatha yoga classes available to all employees at the on-site MINDBDY wellness center.

Viztek is an international digital imaging software company that provides a suite of customized web-based diagnostic imaging solutions for radiology, orthopedics, chiropractics and podiatry.• Developed entire line of end user manuals to include comprehensive software and hardware suites• Creator and manager of Viztek Resource Site -- the online company resource site for end user clients, housing all technical documentation, software and hardware manuals, quick guides and tutorials.• Project manager and sole developer of the Opal –CHIRO end user manual for 20/20 Imaging, collaborating with an international selection of chiropractors specializing in NUCCA and Atlas Orthogonal techniques.• Developed and designed Viztek e-Learning Initiative, a video tutorial library for end users using Camtasia and Snag-It software.• Co-designed and co-edited the Opal-wRIS end user manual (a web based radiology administrative software package) with colleagues in India.• Designed and implemented the ViZion 4-stage package of technical training materials for ViZion DR (U-Arm hardware & digital software for radiological medical equipment) to include all installation guides, generator configuration and full software manual.• Developed new employee training program for all Viztek hires.• Served as remote and in-house software applications trainer and integral member of the Implementations and Operations department. Responsible for training client radiologists, radiology technologists, orthopedic physicians, surgeons, chiropractors and their admin staff.• Software Applications trainer for 3rd party software: Dragon Naturally Speaking by Nuance, TraumaCad and Orthoview.• Manager of software applications training department.

Bachelor Of Science (B.S.), Health Education

Certified Yoga Instructor - 250 Hr, Yoga Teacher Training/Yoga Therapy