Iris L. Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Rotorua, Bay Of Plenty, New Zealand

As a 4-Star Venue Manager, I oversee all of the venue's daily operations, from managing facility settings, negotiating contracts with vendors (such as maintenance supplies), to recruit staffing and leading team to enhance visitors' living experience. Key Achievements: 1. Conceptualizing theme ideas, planning budgets, and liaising with suppliers and clients, 2. Create and schedule marketing activity for event. Designed and built venue's booking interface, created a mature web page. Traffic has increased by 4 points while SEO ranking is ahead from peers. 3. Supporting stakeholders with administration management and team coaching.4. Improved lodge ranking on Booking.com from 7.8 out of 10 to 8.6 by working on customer satisfaction. Lead team to exceed KPI and reduced monthly cost by nearly 20% by changing supplies and adjusting new cleaning procedures without affecting guest experience. Developed and maintain co-dependent business relationships with Hamurana Spring and agents from overseas and, increased revenue by 60% in the low season in 2022, compared with the same period years before.

Auckland, New Zealand

I started off my first full-time job as a Office Administration and Customer Support with FMCG company to respond customers' buying inquiries, via phone calls and online chat. Also taken on duties like analyzing customer purchasing behaviors and conducting customer satisfaction surveys to maximize profits.Key Achievements:1. Improved customer satisfaction by 12% in three months, according to in-store and online reviews.Analyzed the territory and market’s potential, identified 30+ new leads.2. Use effective CRM system (Salesforce) to track business record and analyse trends into reports.