Iris Li Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

* Assists the manager to prepare, facilitate and host new student orientations for new intakes by liaising with the heads of other departments.* Be in charge of overall communication with students including Email templates, announcements, and Q & A sessions.* Handles and provides guidance to all the students’ inquiries including admission and enrolment process, deferral and withdrawal policy, health insurance, etc. via emails and phones.* Liaises with other departments (Finance Services, Admissions, Enrolment Services, Academics, Career services) in order to solve students’ inquiries in the most efficient manner.* Prepares, creates, and edits training materials for new hires including SOPs, Step by Step, System guides and etc. * Prepares KPI analysis of Task Report for the manager, summarize popular topics of the inquiries from the students to help with the task force decision.

Toronto, Ontario, Canada

•Designed developed and maintained an E-learning platform for writing with different phases of market research in the mapping customer journey in a start-up business•Developed MVP with a focus on the customer journey and led the execution of marketing campaigns and interviews •Developed programs and marketing plans for social media channels, aligning with the company’s mission and value •Measured and analyzed product testing reports with customer feedback to discover the best user experience •Designed the app product and features •Worked closely with writing professors in USA and Canada to facilitate product feedback for better user experience•Conducted remote training for teachers and volunteers who are interested in the product

Fort Erie, Ontario, Canada

• Oversaw the whole process of university application including OUAC registration, major choice, supplementary document preparation, and interviews• Facilitated students’ requests including contacting universities regarding their application, admission process, and residence• Helped with prospective students and their parents regarding academic course schedule, timetable, and schedule exams in collaboration with the Principal• Assisted in generating and verifying student report cards, transcripts and diplomas• Assisted in admission inquiries, presentations, and interviews• Acted as international students’ main point of contact for the school, and communicated student progress to their parents regarding their report cards regularly• Guided and monitored the operation in Virtual Summer Camp regarding issues including student registration, orientation, billing, and navigating the online courses• Proactively built and filled pipeline of both partnered and potential education agents in South Korea through Email, calls, and presentation for recruitment purpose• Delivered presentations about the school in Korean virtual Edu fair and answered inquiring agents, parents, and students for recruitment purpose• Trained Korean agents about school programs to assist recruitment process• Implemented re-engagement initiatives to reactivate potential agents and students• Prepared weekly marketing meeting agenda, led the discussion of tracking the progress of marketing events with timeline,and provided effective solutions to existing and potential problems• Managed school social media marketing by planning, designing, and delivering school’s daily updates on social mediachannels, getting hundreds of new followers on social media channels• Led pre-event meetings with educators, students, and partnered departments for school marketing and recruitment

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Beijing, China

Master Of Professional Education, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Master'S Degree, Landscape Architecture