Israel Rodriguez Email & Phone Number

Israel Rodriguez is a Sr. Technical Account Manager at Switchfly at Switchfly. He possess expertise in project management, it solutions, entrepreneurship, team leadership, business strategy and 17 more skills. He is proficient in German and English.

Listed skills include Project Management, It Solutions, Entrepreneurship, Team Leadership, and 18 others.

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  Senior Technical Account Manager

  Switchfly

  Dec 2021 - Present - Mexico City, Mexico

  Senior Technical Account Manager• American Express & British Airways technical account manager.• Configure and manage client production and test environments to support feature rollout, troubleshooting and regression testing involving internal platform configurations, and travel and loyalty vendor’s contracts and connectors.• Level 2 support engineer. Manage service requests and incidents. Research customer issues, developing solution when applicable, and creating operational workarounds if appropriate. Technical problem solving.• Monitor errors, dashboard reports and reports to ensure the health of the client’s instance of the Switchfly application.• Define, test and document back-end functional and front-end display projects.• Technical business relationship with customers (weekly/monthly meetings).• Consultant and business partner to other groups within the company.• Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals.• Change management for Production and UAT environments.