Irshad Mulla Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Deployment of Monthly patches. Maintain a patch compliance up to 95%. Troubleshoot issues pertaining to Microsoft updates. Vulnerability management. Release vulnerability fix based on security operations report. Application creation, testing and deployment. Create device collections and user-based collections. Create query-based collections to ensure correct devices are targeted for deployment. Task Sequence creations. Upgrade devices from OS 1909 to 22H3. Prepare Roster for the team. Generate weekly and monthly patch reports and application deployment reports for higher mgmt. Present PowerPoint presentation to directors on monthly basis and show the roadmap. Work on next upcoming projects. Prepare roadmap for OS upgrade before the support ends from MS. Work with other teams to ensure the issues are resolved. Submit Change and ensure its scheduled and approved. Resolve Service Now tickets escalated by helpdesk and IT teams.

Bengaluru Area, India

Microsoft monthly patch release to clients across globe. Maintain a patch compliance up to 95%. Troubleshoot issues pertaining to Microsoft updates. Vulnerability management. Release vulnerability fix based on security operations report. Understanding the business functionality & Analysis of business requirements. Delivery of software to clients. Managing around 300000+ clients across globe. Deploy automated software packages to our client’s. Create collections in SCCM for location and deployed software to the machines. Troubleshoot software packages and build issues. Hardware & software inventory checks on the client machines. Preparing the reports for the deployments through MS Excel using pivot table, V lookup, Filtering and Sorting Handling major projects of deploying software organization wide including UAT, Pilot and Production deployment. Setting up sustainment and troubleshooting issues. Create applications in SCCM using Automatic Deployment Toolkit (ADTK). Ticket handling and closure following ITIL framework.

Bangalore

Role-SCCM Infra Management Primary Site was setup with including 96 Distribution points and 6 Management Points. Provide the SQL report to client as per the request through custom query. SCCM client, windows updates, and Application & package deployment major issues troubleshooting. Windows 10 image management and troubleshooting. OSD task sequence management and update as per the client request. Providing update to management for project work and implementation OSD, Application packaging and deployment major issues troubleshooting and helping team members. Managing the SCCM console for the software deployments. Creating Baseline for workstation for deploying remediation scripts. Providing the day to day information to higher management. SCCM client health management. Sharing of knowledge by delivering triages to other engineers on the team, resulting in better resolution delivery to customer problems OSD deployments and troubleshooting for Windows 7 & 10. Managing the SCCM client health reports. Workstation Vulnerability remediation and management.

Karnataka, India

• Worked within the relevant legislation, policies, and procedures.• Involved in managing Linux Servers & Applications Servers.• Having knowledge of PowerShell Script, worked with development teams to copy & install softwares on multiple servers.• Configuring, troubleshooting, and managing AWS production servers• Managing NetGear backup, perform backup drill in every month to make sure data is backing up.• Patch management and vulnerability remediation.• Managed Microsoft active directory on windows 2012 R2 server.

Master'S Degree, Physics, Grade A

Bachelor’S Degree, Physics, Chemistry And Maths, Grade A

High School, Mathematics, A Grade

* Basic Computer course