Irving Corona Email & Phone Number

Dallas, Texas, United States

Demonstrated excellence in providing empathetic customer service to families during sensitive times, ensuring their needs are met with respect and understanding.Proven ability to manage multiple families’ arrangements simultaneously, showcasing strong organizational and multitasking skills in a high-stress environment.Skilled in resolving complex issues promptly, offering compassionate support and practical solutions to families facing challenging situations.Facilitated clear and effective communication with clients through phone and in-person interactions, maintaining professionalism and empathy.Adapted to families’ diverse needs, customizing services to reflect personal preferences and cultural practices, underscoring my ability to tailor the customer experience.

Conducted thorough analysis of customer accounts to identify potential fraudulent activities through phone calls, correspondence, and data analysis systems.Collaborated with cross-functional teams to gather and update information related to fraudulent activities, ensuring accurate and up-to-date data in various databases.Utilized effective communication skills to liaise with Credit & Collections department, fostering collaboration in resolving accounts affected by fraudulent activities.Demonstrated strong attention to detail and problem-solving abilities to detect patterns and trends in fraudulent behaviors, enabling proactive fraud prevention strategies.

Proactively generated new sales by employing targeted marketing and advertising strategies to effectively promote and sell a range of bank products and services, including mortgage loans, business lines of credit, and credit cards.Demonstrated exceptional relationship-building skills by fostering strong connections with customers, gaining their trust, and providing personalized financial advice based on their unique needs and goals.Collaborated with clients to identify their financial objectives, analyzed their requirements, and matched them with customized banking solutions, effectively addressing their individual and small business banking needs.Continually expanded my knowledge base through ongoing learning initiatives, attending training sessions, and staying abreast of industry developments to deliver exceptional service and expertise to clients.

Demonstrated exceptional sales skills by effectively managing a large portfolio of over 1,100 rental units, showcasing strong customer service abilities throughout the leasing process.Utilized persuasive communication and negotiation techniques to present suitable rental options, effectively matching prospects with properties that met their requirements.Developed and maintained comprehensive knowledge of available properties, pricing, and leasing terms, enabling informed discussions and seamless client interactions.Fostered strong relationships with existing tenants, providing exceptional ongoing customer support and addressing any inquiries or concerns promptly and professionally.

Demonstrated expertise in selling a wide range of financial products and services to both individual and small business customers, including wealth-building strategies, debt management solutions, home buying assistance, college savings plans, and contingency planning.Leveraged exceptional communication and consultative selling skills to understand clients' unique needs, provide personalized recommendations, and effectively address their financial goals and aspirations.Exhibited initiative, a commitment to continuous learning, and adaptability in a dynamic and evolving industry, staying updated on market trends, product knowledge, and industry best practices.

Bachelor Of Arts - Ba, Business Administration And Management, General

Associate Of Arts - Aa, Business Administration, Management And Operations