Irwin Fuentes Email & Phone Number

San Francisco, CA, US

Bethesda, MD, US

Market IT Manager I· Provide technical support for all incoming queries and respond to tickets within 24 hours of creation, improving communication and ticket turnover rate by 27%.· Streamlined IT operational onboarding process for new hires by insuring all IT issued equipment: laptops, cell phones, software and folder access has been properly assigned.

Union City, California, US

-Performed over 300 weekly desktop migrations by systematically decommissioning equipment.-Insured all systems powered up by running boot and network connectivity tests. -Fulfilled layer 1 duties in ther server room such as cable removal, cable management and rack and stack services.-Documented and monitored over 100 IT issues and determined if additional.

San Francisco, California, US

- Managed and maintained the docks, dry storage, race committee boats and equipment.- Led a team of 20 volunteers to help execute regatta course set up.- Provided fast and friendly help and assisted as many as 50 guests per day during our weekend regattas.- Helped in the creation of weekly dock berthing plans in order to accommodate the maximum amount of.

- Managed our online documents and platforms to insure all our data was updated and accessible by members.- Resolved member’s computer problems including hardware updates such as RAM augmentation, Screen Replacements, and image backups and restores.- Created, designed and maintained chapter website using Squarespace.