Irwin Fuentes Email & Phone Number

San Francisco, Ca, Us

Bethesda, Md, Us

Market IT Manager I· Provide technical support for all incoming queries and respond to tickets within 24 hours of creation, improving communication and ticket turnover rate by 27%.· Streamlined IT operational onboarding process for new hires by insuring all IT issued equipment: laptops, cell phones, software and folder access has been properly assigned prior to the start day.· Provide input to IT leadership for CAPEX and department operating budgets based on anticipated IT projects and property support needs.· Provide multi property support which includes support for over 200 users within 3 properties.· Investigate any network related issues and perform first line of support; serve as a liaison to our contracted network support team to promptly rectify the problem. Market IT Manager II· Image and deploy PCs via Microsoft Deployment Toolkit (MDT) and install additional software applications according to departmental functions.· Created a public knowledge repository with solutions to over 20 of the most common issues users were having resulting in a 30% decrease in monthly tickets.· Spearheaded and executed monthly audits, ensuring only active employees had appropriate access to our systems. · Maintain over 350 network devices ensuring all critical updates have been installed and meet corporate standards.· Manage over 500 accounts and group policies as an administrator on Active Directory.

Union City, California, Us

-Performed over 300 weekly desktop migrations by systematically decommissioning equipment.-Insured all systems powered up by running boot and network connectivity tests. -Fulfilled layer 1 duties in ther server room such as cable removal, cable management and rack and stack services.-Documented and monitored over 100 IT issues and determined if additional work was needed.

San Francisco, California, Us

- Managed and maintained the docks, dry storage, race committee boats and equipment.- Led a team of 20 volunteers to help execute regatta course set up.- Provided fast and friendly help and assisted as many as 50 guests per day during our weekend regattas.- Helped in the creation of weekly dock berthing plans in order to accommodate the maximum amount of boats on the docks for big regattas.

- Managed our online documents and platforms to insure all our data was updated and accessible by members.- Resolved member’s computer problems including hardware updates such as RAM augmentation, Screen Replacements, and image backups and restores.- Created, designed and maintained chapter website using Squarespace.