Isaac E. Email & Phone Number

Framingham, Ma, Us

Lebanon

Inpatient/ADT TeamGrand Central + Prelude Epic AnalystResponsible for ADT application build specific to Inpatient team in Grand Central and Prelude applications.

Hanover, Nh

Certified Epic Security Coordinator w/ Provider Administration Badge - Member of the Applications Analysis team. Role consists of EMP and SER provisioning.Maintain records using data courier in Production, Build, and Test Environments. Follow daily change control for per-approved build. Basic knowledge of ECL, E2R, CDW, E2R, DEP, HIP master files. Template and subtemplate maintenance. EMP and SER terms. EMP item auditing. Chronicles AD-HOC reporting and subset creation. Point for Security team during v2018 implementation. This included Nova Note review and assignment. Cutover planning and Security Master File build for affected applications.

Woodsville, Nh

JOB RESPONSIBILITIES - Support of all clinical and enterprise application systems with clinical informatics RN. Involved administration tasks as system access, software patching, and monitoring system resources. Responsible for quarterly CPT, APC, DRG updates. Ran weekly system backups. Ensure that system security meets Sage audit requirements; configured down to user permission level. Beta and new release integration support. Prepare staff for these new software implementations. Routinely run system queries for various departments using IBM query language and Sequel Viewpoint. Ran monthly finance reports for billing department. Attend department meetings and provide systems knowledge as requested/required. Provide end user systems training to nursing staff, physicians, non-clinical staff, and remote staff. On-call support via regular rotation. Provide backup in all facility needed support outside of job role and title (server, network, desktop, basic telecom support). Build end user and department specific documentation. Basic HL7 knowledge, worked extensively on electronic interface that sends lab requisitions and results to inpatient and outpatient systems (Summit PE). Meaningful use flow sheet and assessment builds based upon nursing input. Order builds in clinical modules. Lab compendium rebuilds of inpatient, outpatient, and ER systems. Configure and perform printer maintenance within applications. Work with vendor focus managers and account managers to ensure help tickets and high priority tickets as addressed. P1 support for all supported applications. Coordinated ICD10 implementation with HIM department and Business office, this included testing prior to 10/1 go live (inpatient and outpatient EHRs). Monitor BI tool to ensure meaningful use measures are met and maintained by departments. SUPPORTED SYSTEMS – Medhost - all Enterprise and Clinical modules, ExitCare, Medhost EDIS, Greenway PrimeSuite, Summit PE

Umass Memorial Healthcare In Worcester, Ma

TECHNICAL SKILLS – • Familiar with Landesk and Active Directory , Hyena, and Desktop Director • Capable of working remotely when needed • Familiar with Remedy Ticketing System and SLAs • Familiar with Citrix virtual and Microsoft AppV applications • Windows XP/7/8/Vista/Mac OSX • Printer set-up and maintenance – network and local • Support for Label printers and multi-function devices this includes the following: o label printers such as Zebra, Intermec, DataMax products o Dot Matrix printers such as OkiData products o Toshiba E-Studios, and Cannon products • McAfee and Malwarebytes, Symantec Corporate edition Antivirus Software • RDC/RDP set ups for all makes and models of laptops • Microsoft office suites- 2003,2007, and 2010 trouble shooting support • Networking patching o Familiar with TCIP, DHCP, SMTP, WINS, DNS, and DCO’s • Go Live support of email migration from Exchange Server 2003 to 2007 o Support for email on the following: Iphones. Droids, Blackberries • Experience in using Blackberry BES system • Experience with Lenovo, HP power stations, Toshiba, Dell, and Mac hardware • Hardware support - replacing memory, video cards, etc • Assisted Hospital Lab Support on many occasions • Helped build training rooms • Assisted with server updates • 2nd call for Admin Row and Life Light (Helipad) • On-call Support of all Campuses during off hours • Checkpoint Encryption • Responsible for Finance PC replacement project (50 PCs with specialized software) • Managed inventory, quality, and control of hardware for assigned sites, this includes recycling old materials • Set up and support for PACs power stations in Radiology departments

Westborough, Ma

TECHNICAL SKILLS • SAP –management and modification of customer accounts • Support Multiple Zone home theater systems • Siebel (Ticketing System)—Created/Modified/Closed service requests • Microsoft Office Suite—Word, Excel, Powerpoint and Outlook 2007/2003 • Prosite by Business Solutions (installation software) • Bose “WavePC” software - main contact• Managed call backs for engineering groups • Digital Performer (audio engineering software) • Participated in multiple product training • Assisting in many training for new hires • Via software for monitoring live call performance of teamCommendations: • Customer letter addressed to President commending my service skills. • 2 Coaches Choice Awards for Top Performer of the Month and helping with call backs, training, and short notice coverage. • 1 Product and Technical Support Customer Champion Award. • 4 One Team, One Dream awards for assisting with training and phone observations. • 14 “WOW!” awards for calls per day, lowest after call work, and high quality scores. • Selected to participate in the Peer Coach Mentorship (management training)

Bachelor Of Science (Bs), Information Technology, Junior

Activities and Societies: Honor SocietyWorking toward my BS in Information Technology.

Information Technology Certificate, Information Technology

Information Technology Certificate

Bachelor Of Arts (Ba), Music / Studio Tech, Junior

Activities and Societies: Music ClubGeneral Studies as well as concentration on Music and Studio theory