Performing on inbound/outbound phone lines, providing a service focused on customers’ business requirements.Key Responsibilities include:Outbound Calls:Making calls throughout the day, providing sales advice to customers, outlining their current and future business needs, and gauging what products/services GoDaddy could offer to assist those needs. This means I have to possess a wide knowledge of the ever-changing products the company offers.Inbound Calls:Receiving calls from current/potential customers to assist them in purchasing new/further products, and aiding people with any issues or enquiries they may have had.Competitive Sales and Performance Targets:Working towards daily targets set by the business. I was named “Valedictorian” Top Earner for sales in my first 10 weeks of training, and had continued success for many months following, when achieving the Top Performer spot in my team. I achieved this through a plethora of technical knowledge, which I have worked to constantly improve and utilise via training and getting to know every individual customer and their needs.I also worked through the COVID-19 Pandemic, which involved a shift to working from home after only a short time working for the company, further highlighting my adaptability, capability to lone work, and ability to thrive in difficult circumstances.Adhering to the missions and values of the company at all times and complying to policies at all times and using expert knowledge to utilise the CRM and Remote Desktop systems that are used daily to monitor progress and navigate customer accounts and relevant information sources to perform tasks needed to be successful in my day-to-day role.

Provided extra support to the full-time team over the extremely busy festive season wherever assistance was required. This meant having to multi-task effectively, changing sectors immediately if essential.Key responsibilities include:Serving Customers:Worked on tills in varying departments helping customers complete their orders. This could be purchases made in-store, returns and exchanges and click and collect orders, all requiring different knowledge of in-house systems to complete the tasks. This also involved on-the-spot questions from customers out on the shop floor, which could come in all shapes and sizes. This utilised my strengths in problem-solving and quick thinking to be able to assist.Stockroom Assistance:Refilled stock levels in the back stockroom and replenishment on the shop floor. My excellent time-management skills helped me to be able to get stock ready for sale within record timeframes. This assisted the company in making as much profit as possible. I also made it my responsibility to make sure all areas of the shop were clean, tidy and presentable, to make it aesthetically pleasing for both team and customer alike.

Fundraising in Nottingham and the surrounding areas for a selection of campaigns, including RSPCA, Greenpeace, and RNIB.Key Responsibilities include:Door-to-door Fundraising:Partook in face-to-face fundraising for several high-profile UK and International charities. This could be individually or within a small team of 3-5 others, whilst being guided by a Team Leader.Ongoing Training:Underwent extensive training programs for each campaign we were fundraising for, involving full attendance to training days, and working collaboratively with my other colleagues.Refining Personal and Presenting Skills:Learned to think on my feet when tailoring each pitch to the specific person I was presenting to. I discovered that every potential customer is different, and you cannot attach a “one size fits all” approach to the general public. This meant I had to develop my presentation and speech skills to be inclusive of all the different personalities I came across in each day. Also managed online systems to carry out sign ups and filled in various forms for tracking progress.

Providing care to clients within their homes across Northamptonshire.Key Responsibilities include:Administering care and support work to clients:Providing care to each client, including housekeeping, food preparation, personal care, mobility assistance, mental and physical health support and socialising, utilising my social skills and previous experience within the care sector.Supervisory Role and Training:Leading new employee inductions, which including training and practical demonstrations of the policies and procedures of the agency. Also underwent various training to build upon my current skills and knowledge of different aspects of health and social care.Administrative and data entry:Data entry and conduction of in-person interviews of initial assessments of new clients, medical documentation for current clients, using important information about clients and their carers, and general daily shift data.Most recently in the role I was working towards a Senior Carer role. Evidenced above, I showed key leadership skills and the ability to manage and guide new employees and small teams.

Supporting the Clinical and Office-based teams in various day to day administrative duties.Key Responsibilities include:Data Entry:Performed an array of data input tasks that were imperative to the daily running of the business, including the recurrent use of spreadsheets and documents across all Microsoft packages. I had to use my keen eye for detail to ensure all data was confidentially filed efficiently and correctly.Online Database Management:Daily updates of the online databases the business used, including a Case Management system and the business’ NorPIP website on top of writing letters, forms and reports on behalf of the Therapists. I also managed diaries and calendars for the Senior Management team and arranged the Trustee meetings for the Board of Directors.Telephone Management:Managing multiple phone call enquiries every hour, communicating with a number of organisations of referrers, whilst guaranteeing the highest levels of confidentiality to potentially sensitive cases.Events Management and Advertising:Solely managed the social media accounts for the charity successfully whilst advertising services the business provided as well as advertising and organising various events and fundraising opportunities, liasing with local businesses and partners. This furthered my excellent interpersonal and organisational skills.

Providing aspects of care to clients in different settings including supported living, care homes and individuals’ homes environments, both on sole-working sessions and within small teams.Key Responsibilities include:Providing caregiving services:Cared for clients with a variety of different needs, providing services such as housekeeping, personal shopping and personal care within a variety of settings, utilising my caring nature, knowledge of health and social care and key communication and team-working skills.Adapting to clients’ individuality and personal profiles:Worked with and helping people of all ages suffering from an array of mental health and physical conditions.Administrative responsibilities and meeting clients’ needs:Adapted my communication style to meet the needs of different clients and carried out various administrative and reporting tasks for each client.Delivered an excellent level of customer service, despite the demanding and often pressurised working environment.