Manpreet Kaur Email & Phone Number

• Forecasting and Analysing the Cash requirements throughout Westpac ATMs and reconciling the accounts on daily basis• Work with the team to ensure all transactions and enquiries are handled in terms of the banks procedures and service standards.• Monitor and liaise with branches cash threshold and Cash flows• Experience in developing strong relationships in a customer focused role• Investigate and process all claims for remote ATM’s and ensure audit trail maintained for all cash transactions• Seek and document feedback from Branches, Business Partners, Service companies and support areas with Bank to improve customer service. • Be primarily responsible for the balancing of all vault accounts daily and completing reconciliations for suspense accounts in accordance with compliance and controls

 Provides excellent customer service to customers through servicing of the central form, inboxes, or phone line. Provision of operational support and guidance on all Finance and Performance systems like FMIS, internal systems including ad-hoc internal stakeholder support and instruction to ensure operation in alignment with MBIE policies and procedures. Maintain supplier log Helped internal customers to travel within New Zealand safely Provided customer service to FMIS users within MBIE to ensure their logs, projects are running smoothly. Provided assistance to create, maintain supplier contracts under procurement workframe Providing administrative and coordination activities for the wider Customer Experience team as required. Assists in the delivery of systems that actively support and contribute to the achievement of the Ministry’s outcomes and that deliver to the needs of internal and external stakeholders. Collaboration work to achieve branch goals to improve services. Testing new contract Management system. Interact with both the Business and Suppliers to resolve queries Coded invoices to help the speedy process in coding team. Generating budgeting reports on monthly bases. Cost centre maintenance in our Financial System Actioning financial delegation changes in our systems Support users with one on one coaching and training in person, via MS Teams.

 Development of relationships with internal stakeholders, and understanding of their subsystems contributing to MBIE receivables.  Testing new accounting clean-up process, SAP introduction.  Timely and accurate execution of receipting across multiple ledgers and MBIE and trust bank accounts, liaising with the Financial Accountants to achieve complete bank reconciliations.  Investigating missing information through different channels to bring the work upto date and make sure we stick to the policies.  Ensuring internal processing controls are always maintained.  Completion of all debtors related forms (creation, invoices, credit, refund, write off) and loading via FMIS systemof AR system/bank files to create invoices/receipts for matching/reconciliation, and direct debit processes.  Creation/maintenance of Accounts Payable supplier records, ensuring sufficient approval and supporting documentation is included.  Knowledge of all Accounts Receivable tasks across the team, providing clear lines of support and back up to ensure business continuity in a variety of scenarios.  Completion of bank reconciliations, investigate and clear all reconciling items to a required standard, for a range of bank accounts (onshore and offshore bank account).  Provides excellent customer service to internal and external stakeholders in situations, including existing service level agreements, to a required standard.  Provision of operational support and guidance on all Finance and Performance systems, including ad-hoc internal stakeholder support and instruction to ensure operation in alignment with MBIE policies and procedures.  Delivers the requirements and expectations of customers

Wellington, New Zealand

 Provides excellent customer service to customers through servicing of the central form, inboxes, or phone line. Provision of operational support and guidance on all Finance and Performance systems like FMIS, internal systems including ad-hoc internal stakeholder support and instruction to ensure operation in alignment with MBIE policies and procedures. Maintain supplier log Helped internal customers to travel within New Zealand safely Provided customer service to FMIS users within MBIE to ensure their logs, projects are running smoothly. Provided assistance to create, maintain supplier contracts under procurement workframe Providing administrative and coordination activities for the wider Customer Experience team as required. Assists in the delivery of systems that actively support and contribute to the achievement of the Ministry’s outcomes and that deliver to the needs of internal and external stakeholders. Collaboration work to achieve branch goals to improve services. Testing new contract Management system. Interact with both the Business and Suppliers to resolve queries Coded invoices to help the speedy process in coding team. Generating budgeting reports on monthly bases. Cost centre maintenance in our Financial System Actioning financial delegation changes in our systems Support users with one on one coaching and training in person, via MS Teams.

Auckland, New Zealand

 Provide end-to-end services to improve customer experience and long term compliance, and champion IR’s customer-centric and intelligence-led culture. Provide customer service across a variety of channels and products both proactively and reactively to help customers to get it right from the start. Use available information and intelligence to understand the customer’s situation and provide tailored real-time service to ensure first contact resolution wherever appropriate. Investigating the case work based on IR’s guidelines using different software to complete within the timeframe. Prepare case work activity connecting with Legal Services for legal enforcement to support long term customer compliance. Promote digital self-service as the channel of choice for customer interactions to influence customer behaviour and to support improved customer experience. Work across IR to access technical specialists to support resolution of complex customer needs. Work in a networked way across IR and use insights gained to develop solutions for customers. Take a holistic view of customer interactions to identify potential future compliance risks and find proactive solutions to improve customer experience and support customers to get it right from the start. Resolve highly complex customer issues to provide first contact resolution and improve the quality of our customer service.

 Carryout Duty Manager tasks during shift. In the absence of GSM (Guest Service Manager), organise regular departmental briefings and meeting when necessary to provide and receive input. Reports directly to and communicates with the GSM and Operations Manager on all pertinent matters affecting guest service and hotel operations. Train new and/or existing staffs on RMS system and Front Office/ reservation duties. Delegate responsibilities to Guest Service Coordinators. Motivate staffs to serve with joy. Maintain knowledge of Front Office standard operating procedures and operating system (RMS). Recognizing VIPs, return guests, social occasion guests, and loyalty program members. Making sure smooth process of front desk operation and suggestions/ solutions to easeoperations. Observing issues that front office faces and communicates to GSM/ HR designate whennecessary. Open and close the availability hotel in all the GDS channels, and on the hotel website as andwhen required. Handle employee/ grievances issue and inform GSM when beyond capacity. Enforcing Health and Safety Policies upon Front Office staff members. Ability to analyse market movements and adapt accordingly to changing market conditions. Knows the credit policy of the hotel and how to code each reservation. Creates and maintains reservation (including FIT and group) received through all channels (i.e.: email, telephone, fax, central reservations system) records by date of arrival and alphabetical listing & determines room rates based on the selling tactics of the hotel. Prepares letters of confirmation, communicates reservation information to the front desk.

Auckland, New Zealand

 Greet new arrivals, answer calls from guests, assign rooms and organise payments, all with a professional and ‘no fuss’ attitude, and a warm smile Enforcing Health and Safety Policies upon Front Office staff members.Ability to analyse market movements and adapt accordingly to changing market conditions.Knows the credit policy of the hotel and how to code each reservation.Creates and maintains reservation (including FIT and group) received through all channels (i.e.: email, telephone, fax, central reservations system) records by date of arrival and alphabetical listing & determines room rates based on the selling tactics of the hotel.Prepares letters of confirmation, communicates reservation information to the front desk.

Diploma In Business Level 6, Business Administration And Management, General

Diploma In Hotel, Aviation & Travel Management, Hotel/Motel Administration/Management