Ishan Chouhan Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Australia

• I was responsible for delivering timely and accurate customer initialisation services which assure the highest levels of data quality and compliance. This includes providing specialized support in customer.
• Identify and recommend process improvements which assure the integrity and consistency of data, involved in data analysis for issue identification and resolution of root causes
• Liaise with external parties to obtain / validate customer data, expedite customer initialisation processes
• Develop and deploy data quality checks which proactively identify data errors and exceptions
• Trained over 20+ staff- giving them training related to additional complex business functions as a part of mentoring duties
• Involved in third party contract agreements, including service orders and billable accounts, assisting the Quality Assurance team on issue resolution, and created reconciliation reports for RED and LUMO Energy

Melbourne, Australia

Internship role for career counselling and training organisation, where I assisted in special project- the design and development of new mobile business app. Applied my knowledge in AGILE process driven and user experience design to capture, interpret and document client vision (included documentation of business case and project vision / goals).

Melbourne, Australia

Focusing on “Online Education Services” I successfully prepared major final year project report that researched how service quality and E-service quality are influential for any customer service domain: www.swinburne.edu.au- Identified factors that could help education providers to better understand customers and market - Planning, designing, developing.

Melbourne, Australia

As part of my studies, I volunteered for The Rotary Club’s youth service division, which is a global community organisation that aspires to help members between 18 and 30 in becoming the business and professional leaders of tomorrow. Successfully contribute my coordination skills, creativity and energy as the club’s director of all activities related to.

Melbourne, Australia

Casual frontline role working for marketing and events company, assisting in promoting the goods and services of client organisations throughout different locations around Melbourne: www.testdrive.com.au - Representing the company and the brands on the frontline of events at different venues- Product Sample Distribution - Engaging with customers and.

Melbourne, Australia

Collections Officer: role performing Inbound (Customer Service Support) and Outbound calls on behalf of Centrelink through one of Australia's leading debt collection companies: www.recoveriescorp.com.au -Promptly and methodically responded to customer inquiries to identify and resolve issues- Used excellent problem solving and critical thinking skills to.

Chandigarh Area, India

During my bachelor studies was involved in global not for profit organisation that strives to support young people with volunteering, work placement, seminars. Involved in strategy and communication planning, information flow through organisational structure, marketing and brand management, and business development meetings with executive team.

Master’S Degree, Information Technology

Activities and Societies: Swinburne Student Union Rotaract club of Swinburne Aug 2016 – Nov 2016: Research Method Project: Led project.

Diploma Of Leadership And Management, Compotent

Bachelor Of Technology (Btech), Computer Science

Activities and Societies: 1)Organizing committee member- Literary Events at Algorhythm 2012 (University's national cultural Festival).

Education record