Ishan Chouhan Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Australia

I was responsible for delivering timely and accurate customer initialisation services which assure the highest levels of data quality and compliance. This includes providing specialized support in customer initialisation functions to facilitate one contact resolution and an exceptional customer experience. • Identify and recommend process improvements which assure the integrity and consistency of data, involved in data analysis for issue identification and resolution of root causes • Liaise with external parties to obtain / validate customer data, expedite customer initialisation processes • Develop and deploy data quality checks which proactively identify data errors and exceptions• Trained over 20+ staff- giving them training related to additional complex business functions as a part of mentoring duties• Involved in third party contract agreements, including service orders and billable accounts, assisting the Quality Assurance team on issue resolution, and created reconciliation reports for RED and LUMO Energy

Melbourne, Australia

Internship role for career counselling and training organisation, where I assisted in special project- the design and development of new mobile business app. Applied my knowledge in AGILE process driven and user experience design to capture, interpret and document client vision (included documentation of business case and project vision / goals): www.careerinsight.com.au - Assisted with preparation and planning of project. Conducted “as-is” analysis and prepared “to-be” plan- Assisted with requirements gathering and validation workshops with staff- Used modelling, story boarding, story carding etc to create prioritised list of product features - Successfully linked business to technology to underline vision- project has now commenced- Praised for my contributions at this “early” stage of project life cycle- Assisted with PMO tasks documenting / reporting progress of activities through SDLC

Melbourne, Australia

Focusing on “Online Education Services” I successfully prepared major final year project report that researched how service quality and E-service quality are influential for any customer service domain: www.swinburne.edu.au- Identified factors that could help education providers to better understand customers and market - Planning, designing, developing research project- Requirement gathering and specifications- Evaluated and recommended suitable workflows and procedures

Melbourne, Australia

As part of my studies, I volunteered for The Rotary Club’s youth service division, which is a global community organisation that aspires to help members between 18 and 30 in becoming the business and professional leaders of tomorrow. Successfully contribute my coordination skills, creativity and energy as the club’s director of all activities related to public relations, social media and recruitment activities to generate new membership: https://rotaract.org.au/clubs/swinburne/ - Organised successful events: Farmers’ markets, Young Mums Program, Rotary Bread Run- Management of Swinburne branches online promotion and advertising of activities

Melbourne, Australia

Casual frontline role working for marketing and events company, assisting in promoting the goods and services of client organisations throughout different locations around Melbourne: www.testdrive.com.au - Representing the company and the brands on the frontline of events at different venues- Product Sample Distribution - Engaging with customers and answering questions about products- Be an enthusiastic and professional brand ambassador

Melbourne, Australia

Collections Officer: role performing Inbound (Customer Service Support) and Outbound calls on behalf of Centrelink through one of Australia's leading debt collection companies: www.recoveriescorp.com.au -Promptly and methodically responded to customer inquiries to identify and resolve issues- Used excellent problem solving and critical thinking skills to offer customised solutions- Applied clear and well developed English communication skills to convey correct information- High use of computerised systems and applications- Performed concurrent tasks, including data inputting / entry and reporting and documentation-Negotiating with the customers to set up a payment arrangement plan to pay back the money

Chandigarh Area, India

During my bachelor studies was involved in global not for profit organisation that strives to support young people with volunteering, work placement, seminars. Involved in strategy and communication planning, information flow through organisational structure, marketing and brand management, and business development meetings with executive team: https://en.wikipedia.org/wiki/AIESEC Team Leader-Experience Delivery (Human Resources)- Client Relation Management- Member Training and Development- Marketed global internship program amongst various companies in the city.- Liaising with clients on daily basis and monitoring performance of AIESEC interns in placement - Market Research Analysis for Business Development- Communicating any urgent issues to the vice president of corporate relations and other stakeholders.- Creating global network and finding opportunities for exchange participants to enhance learning.- Delivered information seminars to students to motivate them for an international exchange program.Team Leader-Communication and Information Management- Handled the Internal and the External Communication- Brand Management activities - Ensured correct information is distributed to members and stakeholders

Master’S Degree, Information Technology

Activities and Societies: Swinburne Student Union Rotaract club of Swinburne Aug 2016 – Nov 2016: Research Method Project: Led project.

Diploma Of Leadership And Management, Compotent

Bachelor Of Technology (Btech), Computer Science

Activities and Societies: 1)Organizing committee member- Literary Events at Algorhythm 2012 (University's national cultural Festival).

Education record