Ishmael (Ish) Cooper Email & Phone Number

Houston, Tx, Us

Minneapolis, Minnesota, United States

Cleveland, Ohio, United States

London, United Kingdom / Houston, Texas

Lead innovation strategy and technology, integration of M&A’s, applications, IT infrastructure, business systems/processes and other services. Budget $45-60M, 70 internal IT employees (7 directs) and ~25% external resources in managed services model. 24/7 support to 60+ commercial offices and manufacturing plants across 6 continents. ►Built company’s 1st digital innovation team charged with implementing digital portfolio and accelerating internal capabilities.►Established company’s first digital venture partnership with BCG Ventures to act as digital accelerator ushering products to market.► Partnered with peers to build roadmap for technology / process harmonization to enable “One Company” culture, drive efficiency, and cost savings. ► Led teams to swiftly execute on strategy moving company to single-instance ERP, CRM, Human Capital/Expense Management solutions, and multiple tools to drive operational consistency and higher-level customer service.► Directed IT workstream for seamless integration of $2B+ global M&A between Texas-based Cyberonics and Italy-based Sorin group. Companies had divergent cultures, business strategies, operating processes and 65+ disparate business systems/platforms. ► Achieved successful integration with seamless day-1 operations and zero business disruption by facilitating global team assimilation. Spent significant time in Italy building trust/collaborative relationships. Achieved all project delivery and synergy objectives in 90-days post-merger.► Executed integration of 3 further acquired companies within 12 months, establishing a complete integration playbook to support future company acquisition strategy. Facilitated integration of total of 5 M&As in past 2 years, with 67% resulting in direct top-line growth.► Drove cultural transformation improving Employee Engagement Rating Index by 15%.

Houston, Texas Area

Provided vision for enterprise technology direction, business system software, infrastructure, and telecommunication services. Managed $20-$35M budget and transformed unengaged IT department consisting of ~35 employees (5 directs) into a high performance team, providing 24/7 support for 500 employees and manufacturing plants in the US and Europe.► Restructured organization to improve IT capabilities by hiring key resources, developing existing employees, and establishing new delivery/support functions.► Devised a multi-channel engagement strategy in collaboration with HR and Corporate Communication departments to elevate messaging and relationship of IT organization across the company. Drove highest YOY improvement rating on engagement index.► Established IT Governance Committee to govern development of portfolio management process, IT service alignment, value definition, and key metrics. ► Achieved delivery of large-scale business projects with zero budget overruns, linking IT activity to business results.► Transitioned company to ‘Mobile First’ model. Migrated commercial platform to mobile option enabling real-time access to customer, pipeline, and marketing data. In addition, pioneered application for physicians to provide overview of therapy treatment.► Mitigated lost revenue by developing company-first integrated battery life calculation platform. ~40-50% of company’s annual revenue was generated from device replacements. Enabled increased calculation accuracy and quality of patient care while capturing ~$10M in revenue.► Established and staffed certified global manufacturing facility in Costa Rica for Class III medical device production within 15 months, saving $5-9M annually. Led revamping of infrastructure capabilities and implementation of standard ERP platform. ► Elevated corporate security and mitigated risk by driving development of Business Continuity/Disaster Recovery plan, resulting in zero outages for order-to-cash processes.

San Antonio, Texas Area

Promoted through positions of increasing leadership scope during tenure, to support IT business management, governance, program/project portfolio and information risk domains. Fiscal responsibility $115-$150M budget (2006-2010).► Partnering with CFO, instituted new financial governance structure and fiscal discipline for IT department. ► Established IT Governance framework to formally outline strategy, service delivery processes, and support functions. New framework included a PMBOK-based project management methodology and phase-gate reviews.► Introduced new positions to bridge gaps between expectations and delivery, including strategy role aligning business and IT vision, and creating roadmap; new finance IT role for cost management, tracking, and reporting; and new corporate communications IT role for customer messaging.► Launched company-first Program Management Office (PMO) to ensure a value-first approach for technology investments. ► Improved delivery consistency resulting in zero missed project launch dates and reducing budget overruns to less than 5% in the first year, down from prior 50%+.► Partnered with Procurement to select new IT sourcing model. Led development of long-term external services sourcing model in conjunction with two top-tier global consulting firms. Established company’s first offshore workforce unit in India. Reduced number of service partners by 80% and consulting fees by 15%-30%.► Built Compliance/Risk team, hiring audit and information security professionals into IT function for first time in company’s history. Resulted in zero deficiencies by the second year, zero information security incidents, and zero missing corporate filing deadlines.► Devised cost savings program during 2008 financial crisis that included key deliverables required to capture extensive and immediate savings. Partnered with internal/external stakeholders to align objectives, timing, and other key factors. Enabled $5M savings in <6 months.

Houston, Texas Area

Mba, General Management

B.B.A., Management Information Systems