Ispana Bishsash Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Collaborated with the executive team to enhance operational efficiency in a rapidly changing environment in a SAAS company through regular reporting, identifying bottlenecks and inefficiencies in tools, processes and resource allocation. Created and managed governance frameworks and standards for Program Planning and implementation. Developed and deployed tools to streamline processes, maintain existing products, and accelerate new product launches.- Increased customer satisfaction by 25% and reduced customer churn by 8% by spearheading company-wide customer value planning initiative.- Drove a 15% increase in recurring revenue by leading the identification and exploitation of expansion opportunities.- Managed and coached 5 program managers resulting in a 32% increase in team efficiency.- Optimized workflows and reduced project turnaround time by 22% in 2023 which resulted in substantial cost savings by utilizing data driven insights.- Enhanced the velocity of the Analytics and Data Science team by 20% through proficient Scrum Master duties, including impediment removal and proactive stakeholder communication.- Successfully launched and oversaw product development projects, meeting predefined timelines and milestones, as evidenced by adherence to project schedules and delivery deadlines.- Drove product adoption and growth by achieving target metrics such as user acquisition, retention rates, and revenue generation.- Partnered closely with the Product team to articulate user stories and curate Product Backlogs for software development teams, ensuring alignment with both short and long-term business objectives.- Drove cross-functional programs utilizing Agile methodologies, owned processes such as the annual and quarterly OKR planning process and ensured that all teams were driving toward measurable goals in alignment with the strategic goal of the business.

Vancouver, British Columbia, Canada

Collaborated with technical and non-teams to provide technical feasibility, specifications, and estimates for programs, contributing to improved project efficiency. Coached and mentored the Program Management Team for optimized value delivery. Conducted regular training sessions and workshops. Received a promotion to Senior Program Manager within a year.- Increased operational efficiency by 10% in a dynamic environment by conducting a detailed analysis of existing tools and processes, identifying areas for improvement and implementing a suite of custom tools.- Gained 15% improvement in overall program outcomes by defining and owning programs across different business units and conducting a thorough program assessment for strategic alignment and implementation of standardized program management processes.- Facilitated transparent communication of project progress and status updates both internally within the core team and externally to stakeholders such as customers and partners, employing effective escalation protocols to resolve issues promptly and mitigate risks.- Fostered collaborative relationships with stakeholders across multiple teams, effectively aligning efforts to achieve common objectives and drive meaningful impact in line with organizational goals.

Vancouver, British Columbia, Canada

Supported the value delivery to customers. Established and maintained high execution standards, reliable reporting, and scalable deliverables using Agile and Lean Six Sigma.- Increased customer satisfaction scores by 8% by managing customer data onboarding programs.- Collaborated with the Senior Program Manager to provide technical feasibility, specifications, and estimates for ongoing programs.- Partnered with customer success teams to discern data requirements, facilitating the development of bespoke dashboards and databases by the data team to meet those needs.

Vancouver, British Columbia, Canada

- Successfully managed and delivered multiple concurrent projects, ensuring all were completed on time and within budget.- Developed comprehensive project plans, including timelines, resource allocation, and risk management strategies, leading to a 20% increase in project efficiency.- Coordinated with cross-functional teams, including developers, designers, and marketing professionals, to ensure seamless project execution and delivery.- Conducted regular client meetings to gather requirements, provide project updates, and ensure alignment with client objectives.- Implemented Agile methodologies to enhance project flexibility and responsiveness to changing client needs.- Utilized project management tools such as Trello and Asana to track project progress, manage tasks, and ensure timely completion of deliverables.- Conducted post-project evaluations to identify lessons learned and areas for improvement.- Managed project documentation, including scope statements, status reports, and change requests, ensuring transparency and accountability throughout the project lifecycle.- Developed and maintained strong relationships with clients, stakeholders, and team members, fostering a collaborative and productive work environment.

Ithaca, Usa

- Led various design engineering projects, ensuring adherence to client specifications and project timelines.- Managed project schedules and resource allocation, resulting in timely and cost-effective project delivery.- Coordinated with cross-functional teams to deliver engineering solutions, improving project success rates by 20%.- Conducted project feasibility studies and risk assessments, mitigating potential project risks.- Prepared and presented project status reports to clients and stakeholders, ensuring transparency and effective communication.

Cortland, Usa

- Taught at the undergraduate level to 5 different groups of classes, teaching 2 different courses to 125 students.- Contributed to the development, planning, and implementation of a high-quality curriculum.- Prepared lectures and grading rubrics and supervised the teaching assistants. - Participated in the development of learning materials, prepared schemes of work and maintained records to monitor student progress, achievement and attendance.- Engaged with the broader scholarly and professional communities.- Participated in the development, administration, and marking of exams and other assessments

Dhaka, Bangladesh

- Gathered requirements from customers regarding electricity production and other areas of the PV system installation.- Worked closely with the senior engineer and did site evaluation and production calculations.- Automated the design system which helped reduce the installation time and increased system efficiency - Designed stand-alone systems for off-grid houses using Autodesk Inventor.- Put together Policies and Standards for the PV systems being installed.- Reviewed product, workflows and solutions documents to provide recommendations for improving efficiency, performance, user experience, and maintainability.

Chester, United Kingdom

- Analyzed customers’ complaints about mis-sold insurance against Lloyds banking group by collecting and collating all relevant information as required by the complaint handling the procedure.- Worked in line with Financial Ombudsmen Service (FOS) and internal guidelines to produce detailed reports of all actions and conclusions made to maintained a full trial on all complaints and communicated the final decisions to the customers.- Acted as SME and point of call for resolving complex cases and maintaining quality control for the team by acting as a peer case checker. - Worked with the QA to modify the reviewing process which helped to reduce the lag time.

Executive Mba

Msc, Sustainable Energy Systems, 4.0

Professional Science Masters, Sustainable Energy Systems, 4.0

Activities and Societies: Member of Physics Club

Beng, Electrical And Electronics Engineering

Executive Mba