Israa A. Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

The Senior Customer Onboarding Manager & Team Lead serves as a pivotal figure in our post-sales team, collaborating closely with new and existing clients to ensure a seamless transition from the sales process to platform onboarding and implementation. Embodying the Insider vision of personalized 1-to-1 experiences driven by client data, the COM & Team Lead not only ensures clients achieve accelerated time-to-value realization from their investment but also leads a team of onboarding managers in achieving collective goals.Responsibilities:- Lead and manage a team of onboarding managers, overseeing end-to-end client onboarding processes- Manage multiple concurrent client onboardings, expediting time to value and ensuring successful outcomes- Provide technical guidance and support to clients during the onboarding phase- Establish and foster client trust and confidence in the Insider platform- Drive early adoption, define KPIs, and set success metrics for full ROI attainment- Collaborate with client agencies and third parties to drive desired outcomes- Coordinate with development teams to ensure custom development meets client expectations- Own project implementation, liaising with internal and external stakeholders- Conduct user-enablement training and workshops to ensure optimal platform utilization- Provide mentorship, guidance, and performance feedback to the onboarding team

Istanbul, Turkey

- Leading the Global Mobile App Onboarding Team, that drives global adoption of Mobile App platform for Insider's partners.- Providing guidance to team members within the Mobile App Onboarding team to ensure their career growth and personal development, contributing to team retention.- Leading and directing team members towards strategic initiatives aimed at establishing a world-class team and a robust revenue retention engine through enhanced product usage and adoption.- Offering proactive daily strategic guidance to the team to assess partner gaps, identify opportunities, and devise necessary strategies and solutions for effective onboarding.- Ensuring optimal utilization of Insider's technology by clients, thereby facilitating the delivery of a truly world-class service.- Proactively delivering ongoing feedback to the Mobile App Onboarding team concerning market trends, competitor insights, unmet needs, and opportunities, fostering more effective onboarding, long-term adoption, retention, and expansion of Mobile App products.- Working closely with global enablement teams and regional leads/managers to ensure alignment with company-level Objectives and Key Results (OKRs), while actively contributing feedback on the company's strategic direction. This focus extends to key metrics encompassing partner onboarding, product adoption, retention, and expansion.

Istanbul, Turkey

- Ensuring that customers are equipped with the necessary knowledge of Insider Product usage to optimize their time-to-value during the onboarding process.- Assisting customers in making informed decisions about product setup that align with their initial adoption targets.- Reviewing customer requirements, organizing the integration process prior to onboarding, and establishing appropriate goals during the technical kick-off, considering partners' business objectives.- Conducting workshops, whether structured or on-demand, to ensure that partners can effectively utilize the product on their own.- Improving both internal and external documentation to facilitate the adoption of product usage and recent developments by customer success teams.- Addressing inquiries from Customer Success Managers regarding the product and guide them to extensively utilize product documentation.- Showcasing a deep understanding of the market and business landscape to empower competitive usage and setup of the product.- Collaborating closely with Product Managers to enhance customer experience efficiency by creating playbooks and newsletters focused on new product features.

- Effectively orchestrating integration processes by collaborating with both marketing and development teams.- Leading informative product workshops for partners, offering both structured sessions and on-demand support.- Creating and implementing strategic plans that bridge mobile applications and user needs, while also designing effective segmentation processes.- Engaging in comprehensive reporting and data analysis activities to derive insights and guide decision-making.- Providing mentorship and direction for the Scenario Wizard Project within the Mobile platform.

Istanbul, Turkey

- Product Research: Gathering valuable insights into market trends, customer preferences, and industry developments to inform decisions about what products to develop, enhance, or discontinue based on the evolving needs and desires of the target audience.- Product Development: Conceptualizing, designing, and refining new products or improving existing ones.- Product Performance Analysis: Analyzing key metrics such as sales data, customer feedback, and user engagement to gain insights into how well the products are meeting customer needs and contributing to the company's goals.- Content Management: Ensuring that the content is accurate, up-to-date, and effectively communicates the value and features of products to both internal teams and external customers.- Homepage & Category Showcase Management: Organizing the products on the website, by optimizing the layout, visuals, and messaging to drive engagement and conversions.- Category Performance Analysis: Evaluating the performance of different product categories or segments to understand how well each category is performing in terms of sales, and customer engagement.

- Customer Journey: Mapping out the various stages a customer goes through when interacting with the website, from the initial point of awareness to post-purchase interactions, ensuring that each touchpoint is optimized to deliver a seamless and satisfying experience. - Customer Acquisition: Strategizing and executing initiatives to attract potential customers and convert them into active buyers, by developing and implementing marketing campaigns, creating compelling content, and identifying target audiences.- Customer Analysis: Gathering, analyzing, and interpreting customer data to gain valuable insights, by studying customer demographics, behaviors, preferences, and feedback.

Bulletin - Literature & Language & Art Magazine Translator

Bachelor Of Arts - Ba, Language Interpretation And Translation

Bachelor'S Degree, International Relations And Affairs